Customer Service Assistant
Resume:
Rachel Liberty Abero Dash
B **, Lot ***, Kensington Subdivision, Barangay Navarro, General Trias, Cavite 4107
As Consular Assistant, my duties include, among many processing of passports and assisting visa applications, dealing with external communications (e.g. email enquiries and phone calls); providing consular advice and necessary assistance to applicants on a case to case basis, other numerous administrative tasks as required.
I have demonstrated great commitment towards work and has shown my exceptional performance whilst competing work priorities and heavy workload. Indeed, one of the most valuable member of the Consular Section and the Embassy as a whole. Moreover, I have proven my ability to learn quick and adapt easily to an international working environment.
With admiring personality and positive attitude towards work and life will definitely propel.
WORK EXPERIENCES
Assistant (Administration)
Embassy of India, Manila
2190 Paraiso Street, Dasmarinas Village
Makati City
March 2016 – present
Job Description:
Support accounting personnel. Input type vouchers, invoices, checks, account statements, reports, and other records.
Coordinates meetings, appointments and travel arrangements as needed or anticipated
Answer phones promptly and uses good judgment to prioritize the distribution of messages in a timely manner
Prepares meeting materials and assists with the development of PowerPoint presentations
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
Maintain electronic and hard copy filing system
Match invoices to work orders
Process bills for payment
Check, verify and process invoices
Perform data entry and scan documents
Assist in resolving any administrative problems
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Review applications and assessments for completeness. Obtain additional information if necessary
Performs all other duties as assigned
Consular Assistant – Passport and Visa
Embassy of India, Manila
2190 Paraiso Street, Dasmarinas Village
Makati City
April 2006 – March 2016
Job Description:
Makes Indian Passport and Indian Visa for Filipino and other foreign nationals
Accepts phone and personal enquiries regarding visa and passport
Make phone calls in immigration, DFA and other local Government branches in regards with Indian applicants as per confirmation and inquiries
Assists in accepting and releasing of documents
Submits local and international reports weekly, monthly and annually
Assists on Attestations of Sponsorship, Legal Capacity and other Legal Matters
Pre-screen, verifies legitimacy and evaluates completeness and accuracy of visa, passport, Persons of Indian origin and Overseas Indian Citizen applications, makes preliminary judgment about veracity and eligibility of each case determines which require further investigation and possible exceptional action, and which meet acceptability requirements and can be submitted to the Indian Consular Officer for final interview and approval
Conducts interviews for visa and passport, carry out interviews and background check on Sponsorship, Legal Capacity and other Legal Matters
In-charge with data input and output captures of Overseas Indian Citizenship or Person of Indian Origin prior to transmission to Ministry
Coordinate and ensure timely delivery of correspondence, including fax messages, official letters
Coordinate with applicants to obtain additional documentation/information that is required for review
Manage the daily consular support functions including drafting of correspondence as directed
Submits weekly reports to Ministry of Foreign Affairs of India
Sends and answers inquiry to India and other Missions
Keeps Files and documents for safety and confidentiality
Replenishes, issues and receives office supplies
Maintains stocks rooms in a clean and orderly fashion
Provides reports on levels of supplies, monthly usage, and other reports as directed
Data Qualifier – Research Department
Dow Jones & Co., Inc.
January 23 – March 23, 2006
BM Consultancy & Accounting Firm
Accounting Clerk Trainee
November 24, 2005 – January 21, 2006
Data Qualifier – Sales Department
Dow Jones & Co., Inc.
October 21, 2004 – August 8, 2005
Job Description:
Qualifies and updates database for Philippine Call Center
Encodes regional database for Hong Kong, Indonesia, Malaysia & Singapore
Assistant (Circulation) to the Country Manager
Dow Jones & Co., Inc.
Philamlife Tower
Paseo de Roxas, Makati City
April 19, 2002 – September 15, 2004
Job Description:
Responsible for all the bulk orders such as: National Student Program (NSP) and Future Leaders of the Nation Program (FLN)
Prepares all communication reports for NSP and FLN programs
In charge of Asian Wall Street Journal (AWSJ) and Far Eastern Economic Review (FEER) proposals, follow-ups and contracts
Overseas administrative work for AWSJ, FEER and bulk subscriptions
Circulation Support Team
Dow Jones & Co., Inc.
January 12, 1999 – April 18, 2002
Job Description:
Handling all the administrative work in a publishing department
Responsible for preparing administrative reports
Participating in preparation of training documents; receiving incoming calls; making outgoing calls to clients and suppliers
Performing data entry work and files management
Performing reception duties in absence of the receptionist
Attending training sessions and meetings
Preparing minutes of meetings and distributing to the concerned people
Performing other tasks assigned by the publications manager
Reliever Assistant to the Country Manager
Dow Jones & Co., Inc.
Solid Bank Building
Paseo de Roxas, Makati City
October 27, 1998 – January 11, 1999
Job Description:
Attended to in house calls and customer complaints to ensure better customer service
Processed subscriptions orders including specific instruction on change of address and termination of initial subscriptions
EDUCATION
TERTIARY Philippine School of Business Administration
Major in Banking and Finance
Aurora Boulevard, Quezon City
October, 1996
SECONDARY Holy Spirit Academy of Bangued
Bangued, Abra
March, 1991
PRIMARY Sinalang Pilot Elementary School
PalaoBangued, Abra
March, 1987
TRAININGS & SEMINARS ATTENDED
April 9 – October 19, 2001
Non Degree Course
VGB – Center for Training and Development
October – December 1997
System Technological Institute (TIP)
Basic Computer Skills – High Tech Tool Professional
SKILLS
Communication skills
Computer Literate
Microsoft Office Application
Word/Excel/PowerPoint/Access
Great interpersonal and customer service skills
Works independently without constant supervision and observation
A high level of customer skills, interpersonal skills including an ability to liaise with representatives of the Philippine, Foreign Embassies and Indian government and with Embassy colleagues
REFERENCES
Ms. Teresita Lim
US Embassy Manila
Mamagement Assistant
Management Office
3012000
Ms. Grace Cayanan
US Embassy Manila
HR Office
3012000
Mr Manny Cruz
US Embassy Manila
Customs Visa Expediter
3012000
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