High School Manager

Location:

Benoni, GP, South Africa

Posted:

July 18, 2017

Contact this candidate

Resume:

Njabulo Myeni – 890-***-**** ** *

*** *********** ******** *********** +27-82-069*-*** / +27-64-088-****

Delmore South, +27-60-761*-***

Boksburg 1459 ************@*****.***

mailto:********@*****.***

SUMMARY

I am a good candidate who knows how to deal with different matters of work because I am firmly work comfortably independent or as a team (team work). I am inspiration to Excel, Interpersonal & Communication skills within the municipality to implement Batho Pele Principle, excellent team management skills, customer care skills (telephone techniques, reporting complaints Manual and on Emis system), Administration Skills (checking account details on Venus for clients and deal with service delivery challenges).

EDUCATION

2008 Grade 12/Matric: Mkhaliphi High School

Subjects Passed isiZulu, English, Accounting, Mathematical Literacy, Business Studies, Economics

and Life Orientation

TERTIATY EDUCATION

2009 TO 2011 University of Zululand

National Diploma in Public Relation Management

Major Modules Public Relations and Communication Sciences

WORK EXPERIENCE

July 2011 to December 2012 Department of education

(Mkhaliphi high school) Clerk

Duties:

Maintain and manage school records

Assist and support school principal

Assist and support teachers in initiating classroom discipline and time table

Assist teaching staff in preparing instructional material

Answer and respond to learner’s inquiries regarding fees and academic

Maintain regular contacts with parents and update them on their children’s attendance and progress

Maintain, manage and organize instructional material, tools, kits and equipment

Perform clerical activities of a school to support principal and teachers

March 2014 to June 2015 Ekurhuleni Metropolitan Municipality Brigade

(Lungile Mtshali Community Development)

Duties:

Road, Floor and Taxi Rank sweeping

Electricity Meter reading

Water Meter reading

Grass and Tree cutting

Cleaning Germiston Town and Informal Settlements

July 2015 to June 2017 Ekurhuleni Metropolitan Municipality

(Economic Development - NYDA) Intern

Duties:

Handling general enquiries

Channel all request & complaints from customers

Follow up & resolve request & problems reported

Liaise & communicate with ward coordinators external partners

Compiling of Monthly Reports

Handling account queries (Finance)

Handling enquiries regarding water leaks, sewer and electricity complaints

Log Calls on Emis and do follow-ups

Submit information regarding all breakdown incidents to the supervisor - daily worksheets

Follow-up and monitoring on the resolution of breakdown incidents, service levels and general efficiency – retrieving of reports

Provide community and stakeholders with relevant information on Government Services – public oral communication and distribution of information pamphlets

Schedule Meetings & Appointments

Drafting & Typing of Reports, Responsible for all logistical arrangements for stakeholder engagements for CRM events

Develop implement & maintain an efficient administration system

Liaise with stakeholders in order to promote the Batho Pele principles

Day to Day Management of the office

Dairy Keeping. Experience working on Windows

Good knowledge of MS office suit that includes Ms Word, Excel, Publisher, Power Point, Outlook

File management

TRAINING ATTENDED

Customer Relations Management Training

Occupational Health and Safety Training

Behavioral Qualities

Focused and priority driven – staying focused amidst the multiple demands and expectations Innovative Customer centricity Accuracy and attention to detail Relationship builder – strong people focus Operate with integrity (high ethics) Pressure tolerance Team player

REFERENCES

Name

Occupation

Contact Number

Name of Company

Mrs. Mpho Nhlapo

CRM Manager

011-***-****

083-****-***

Ekurhuleni Metropolitan Municipality

Mr. Fusi Soothoane

Secretary