Project Manager / Business Analyst

Tessa Tan

Email: ********@*****.***

Dublin, CA *4568

Cell: 650-***-****

SUMMARY OF QUALIFICATIONS

• Business Analyst/Project Manager with 10+ years providing web portal solutions to hi-tech, healthcare, manufacturing, aviation, retail and hospitality industries.

• Managed projects in various phases of the system/software development life cycle and highly available distributed platforms from mainframe to desktop for web, mobile and IoT (Windows, Linux, iOS, Android).

• Have used iRise, Rational Requisite Pro, Enterprise Architect on assignments and documented as-is to future to-be processes in activity diagram, flow chart, BPM swim lanes involving multiple projects and subprocesses.

• Unique ability to bridge business and technology perspectives. Highly flexible with ability to adapt to meet changing business needs. Knowledge of PMI and Digital (including ITIL) project management methodologies as well as Agile and Extreme Programming.

CERTIFICATION:

Project Management Professional Certification - PMP # 1267700

Certificate in Software Project Management, University of California, Berkeley, CA

Certified Microsoft and Gartner Total Cost of Ownership Expert (TCE)

Certified to deliver Adexa supply chain solutions (Tcl/Tk integration)

DEGREE:

MBA, Finance and Marketing, Pepperdine University, Malibu, CA

Graduate Diploma in International Marketing, Marketing Institute of Singapore

B.S., Majors in Biology and Chemistry and Minors in Computer Programming and Mathematics, National University of Singapore, Singapore

EXPERIENCE

VIA Technologies, Fremont, CA

Senior Project Manager December 2015 - Present

• Managed custom embedded systems projects for GE Healthcare, Global Display Solutions and Thales Avionics.

• Mapped supply chain processes for downstream suppliers like BEI, GBM, HTC (sister company) in Asia

• Monitored manufacturing with Six Sigma tools like Ishikawa diagram, 5whys, Pareto, Control Charts including ITIL (RCA/CA)

• Monitored forecast to ensure on time global shipment delivery, working with respective Logistics leads and international forwarders for customs clearance (and special handling in FTZ).

• Worked with Purchasers to ensure EOL/alternates sources are tested, validated and prototypes passed before production through rigorous internal and external Change Controls (FDA and FAA).

• Used Net-Inspect for ensuring conformance to requirements for First Article Inspection and Certificate of Compliance.

• Worked closely with QC/QA on production yield as well as RMAs

• Sharepoint site administrator for VIA Embedded Designs.

• Used BAAN, Oracle BI Discoverer, Salesforce (Sales Cloud) and Vtiger CRM.

HPE, Pleasanton, CA

Client Manager / Project Manager November 2012 - October 2015

• Managed cross functional team projects across eDiscovery, Information Governance and Legal Hold SaaS

• Worked with engineers to set up tenant or dedicated Digital Safes (within the private cloud archive of about 60 petabytes of structured and unstructured data)

• Mapped processes and created business process guideline documents with automated workflows in Sharepoint

• Created Onboarding processes and automated video training for new hires as well as for introducing new releases of software across all the teams

• Initiated and managed formal handover process from development to production

• Worked with Product engineers on Search Integrity project on feature enhancements and bug fixes to improve the Intelligent Data Operating Layer (IDOL) for more accurate search results

• Created policies in Supervisor to automate policy management for surveillance.

• Assisted in SOW development, gathered requirements and managed customer implementation projects for Cetera, BNPP, ING, JPMC, etc

• Worked with Bank of America in annual audit of our Autonomy data center

• Sharepoint site owner for the Implementations group

• Service cloud on HP public/private cloud as well as customer hybrid cloud/on-premise solutions

• Second prize winner of Q2 2013 Innostream (HP Innovation contest, open to 300,000 employees).

Cisco, San Jose, CA

Contract Sr IT Business Analyst / Project Manager November 2012 - November 2012

• Created Taxonomy and Controlled Vocabulary for Webex Social platform with Eloqua/Oracle Marketing Cloud for analytics

• Initiated Master Data Management and Ontology

• Participated in social media initiatives

• Contributed in troubleshooting issues on Webex Platform as a Service (PaaS)

Genentech, South San Francisco, CA

Contract Business Analyst / Project Manager August 2012 - September 2012

• Project Managed the building of web service interfaces from US First Doc / Documentum to UK Livelink via Enterprise Service Bus (ESB)

• Liaised with multiple downstream site tech leads/owners and analyzed global Livelink sites, Salesforce.com (SFDC), Call Center Information Request Management System (IRMS), external web portals

• Gathered requirements for mobility solutions

• Mapped As is and To be business processes, created use cases and performed gap analysis and identified pain points

• Researched external potential mobility vendors and Gartner analyst reports and conducted feasibility study

• Assisted with User Requirements Specification (BRD) and Functional Specs (FSD) and non-functional specs as well as UAT scripts

• Reviewed logical data model with source to target data mapping and business rules

• Managed test phases from Dev-Dev, Dev-UAT, Int-UAT, UAT-UAT, UAT-Prod, Prod-Prod

• Co-ordinated developers, deployment teams, QA, business testers, sponsors, stakeholders and users

• Evaluated systems architecture and collated constraints from existing infrastructure vendors

• Helped to troubleshoot pain points and recommended possible solutions

• Used Clarity, Google sites, Remedy, SAP Netweaver, Sharepoint, Livelink, Salesforce (SFDC), Documentum, MS Access, Visio, Tibco Business Studio

Wells Fargo Bank, San Francisco, CA

E-Business Consultant August 2001 - June 2012

• Initiated the creation of Business Information Architecture Community across the whole company.

• Proposed Business Architecture model with Governance tied to Data Architecture

• Promoted SOA to be used across the company by liaising with other divisions like ISG and TOG

• Created governance, RACI and models of engagement including SLAs and escalation process and approval levels

• Proposed "to be" scenarios from "as is" business processes using UML, BPMN with workflows and activity diagrams

• Created and modified workflows out of the box as well as custom workflows with Sharepoint Designer

• Performed Business Analyst role by gathering requirements for custom feature enhancements and tools for Sharepoint portal

• Pruned laundry list of commonly used words, related synonyms and auto-complete terms into a streamlined taxonomy

• Tuned SEO and cleaned up metadata by using metrics from Documentum and Omniture and search results of over 60,000 users and 10,000 assets

• Analyzed trends from monthly reports of site usage to improve efficiency, relevance of content and update broken links

• Business Analyst for Siteminder upgrade in Channel Secure single sign on applications for iCEO portal

• Consulted on and assisted with UI redesign, bug fixes, troubleshooting, functional and non-functional specs

• Participated in release testing and pilot testing in Dev, SIT, UAT and Prodfix environments

• Created use cases and test cases based on requirements gathered for new features, bug fixes, applications and tools

• Monitored and managed Sharepoint issues log by working with developers, QA and issue owners

• Worked with developers and QA to resolve portal bugs in Quality Center by replicating issue scenarios logged

• Created communications plan, WBS and project managed Sharepoint migration and upgrades liaising with 50 site owners and over 500 users

• Developed and maintained Microsoft Project and Sharepoint project plans, Issue lists, and provided weekly status

• Utilized Wholesale Unified Process (WUP modified from RUP) to drive Program & Project

• Provisioned SharePoint sites/sub sites, managed permissions and provided training to site owners

• Created portal websites on Documentum for 65 wholesale lines of businesses and provided training and support to site owners

• Administrator for Breeze learning and development, Saleslogix CRM and Sharepoint (line of business)

• Managed internal auction site on asp and then migrated to Sharepoint lists with survey for donation to charity

• Ran queries in Access and MS SQL customer database as well as accessed leads database from OneSource, Piers and D&B

• Created proof of concept dashboards linked to BI reports in Microstrategy on iOS platform

• Used Rational, Business Studio, Provision, Enterprise Architect, Visio, iRise, Webtrends, SAS, SiteCatalyst, Crystal Reports, Tealeaf

• Participated in social media projects for Yammer, Chatter, Jive, Liferay, Sharepoint Forum

• Representative for Wells Fargo in Integration Consortium in the Bay area

• Responsible for project success including schedule and business partner satisfaction with multiple awards and appreciation gifts

• Two winning ideas in Top 10 Got Idea Wholesale innovation contest and two winning ideas in Top 8 in Enterprise company-wide innovation contest (360,000 employees)

Digital Equipment / Compaq Computer Corporation (now HP), Cupertino, CA

Program / Project Manager October 1998 – June 2001

• Managed R&D and engineering projects with Commerce One, Microsoft and Intel.

• Liaise with alliance partners (Lucent, Picturetel, Softnet, Nokia, Cisco, Microsoft, Nortel) on joint customer projects

• Trained to deliver Cisco University Data, Voice and Video network integration services.

• One of two Compaq representatives (including the sponsor) managing the Softnet/Compaq/Nokia joint venture

• Grew a wireless pilot project from $3000 to over $100,000 within two months through creative value-added billable consulting services

• Trained in Microsoft Exchange and SQL migration and upgrade services

• Project managed the development of adaptor to connect Oracle database and the porting of Commerce One application from Windows to Unix platform

• Represented Compaq in the ebXML working group organized by OASIS and UN/CEFACT

• Trained in emarketplaces and to deliver projects in SFA, CRM, ERP, SCM across i2, SAP, Oracle, Ariba, Peoplesoft, Salesforce, Commerce One etc

• Trained in SAP APO and Netweaver, Oracle E-Business Suite, JD Edwards, Seibel, Business Objects

• Partnered with SAP and Commerce One to deliver B2B for Ford, Chrysler, GM connecting to their supplier networks

• Assisted in project consulting opportunities in Western region Custom Services Unit

• Project manager for a global account (ASML)

• Gathered requirements from ASML and Siebel and project managed building out extranets linked to internet and intranet

• Conducted JAD sessions, designed online surveys, assessments and code reviews

• Webmaster for the territories within the Western region

• Trained in PGP and hardware 128 bit encryption

• Trained on Java and enterprise java beans on Tandem NSK platforms and Remedy knowledge management

• Project managed the building of adaptors to port Commerce One from Windows to Tru64 connected to Oracle database on the backend

• Assisted in designing database for customer (Siebel) as part of an enterprise service project team

• Responsible for project success including schedule, internal and external partner and customer satisfaction.

Digital Equipment / Compaq Computer Corporation (now HP), Singapore

Communications Manager November 1995 – October 1998

• In charge of communications for multivendor customer services (delivery and logistics) for Asia Pacific

• Involved in SAP logistics program implementation

• Worked with Arthur Andersen team in Hong Kong on Change Management in preparation for SAP implementation and training

• Produced print and electronic newsletters for Asia Pacific as well as worldwide corporate distribution

• Chairperson of the Communications Forum

• Involved in Worldwide Corporate Transformation Program

• Set up Digital Services Asia Pacific intranet

• Collaborated on Digital Services Asia Pacific internet

• Collated and researched competitive information

• Assisted in organizing seminars, press and publicity events

• Compiled Asia Pacific travel budget reports for Corporate Finance

• Worked with Mckinsey on integration of the newly merged companies and the mapping of job functions and processes for the combined entity

The Harper Group / Circle International Group, Long Beach / San Francisco, CA / Singapore

Logistics Analyst / Marketing Manager October 1991 – November 1995

• Hired in Los Angeles to handle major air and ocean import and export accounts in freight forwarding and third party logistics.

• Transferred to the Corporate Headquarters in San Francisco to develop and train U.S. and Far East offices

• Managed freight rating, purchase order tracking and material management on IBM AS400 systems

• Assisted in implementation of CLASS and SAP

• Wrote manuals for mapping manual operations to the new systems

• Assigned to Chicago for one month to set up new account in warehousing and distribution

• Responsible for pricing and bidding for new accounts

• Created a series of multimedia proposals, advertising and promotional materials

• Assisted in negotiating service contracts with carriers and knowledgeable on EDI automated tariff filing information system (ATFI)

• Transferred to Singapore office to handle third party logistics services for major accounts

• Partnered to set up the Caterpillar/Chrysler Asia Pacific fully automated state-of-the-art re-distribution hub connected to their suppliers and distributors

• Computerized the ocean operations and assisted in preparing for ISO certification

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