Customer Service Assistant

Isabel N. Vian

**** **** ** ******, #****

Hialeah, FL 33012

Phone: 305-***-**** Email: ****.******@*****.***

Objective

To work in an environment where I will be able to use all of my present skills and expand upon them by experiencing and utilizing new technologies.

Software/Skills

Microsoft Office: Word, Outlook, Excel

Word Perfect 6.0, 8.0

Typing speed: 50 WPM

Dictaphone Transcription

Professional Experience

Administrative Secretary April 2011-Present

Certified Tech, Sunrise, FL

General office management and maintenance; Answering phone lines; Creating and maintaining client files; Customer relations and client contact; Consolidate purchases and credits with monthly statements; Accounts Payable & Receivable; Collections, Scheduling meetings and travel arrangements, word processing of documents and all office procedures as needed.

Administrative Legal Assistant Apr. 2000-July 2003

Jorge Chervony, Esq. / Eric F. Stupel, Esq., Miami Beach, FL

Word Processing of a variety of Criminal Law documents such as Notices, various Motions, Subpoenas, and client correspondence and memos; Dictaphone transcription; Creating and maintaining client files; Answering multiple phone lines; Assisting in client interviews with Spanish language translation and note-taking; Translation of legal documents (Spanish/English); Managing collections and receipt of customer payments; Customer relations and client contact; General office management and maintenance.

Word Processor III Jan. 1996-Jan. 2000

St. Thomas University, School of Law, Miami, FL

The overall duties for the Legal Writing Faculty and Adjuncts required: Word processing of legal documents and memos for class assignments; Assisting with various preparations for classes; Dictaphone transcription; Maintaining files; Answering and managing phone requests; Taking minutes for departmental meetings; Setting up audio-visual equipment for classes and events in the Law School.

Customer Service Rep / Secretary Sept. 1994-Dec. 1995

Dolphin Trimming, Inc., Miami Lakes, FL

Assisted apparel companies with orders; enter customer orders into database; monitor order production status; process invoices and issue return authorizations and credits; prepared packing slips for outgoing goods and checked for content and accuracy;

tracked UPS orders and delivery status; answered phones; filed order documentation and provided support for all operations needed.

Marketing Assistant May 1993-June 1994

Hialeah Park & Race Course, Hialeah, FL

In addition to interfacing with the media contacts for TV, radio, cable, newsprint and magazine advertising, responsibilities included accounts payable and check requests, daily updating of manual budget spreadsheets, scheduling meetings and travel arrangements, word processing of documents and contracts, taking fast notes, Dictaphone transcription, maintaining media files, managing in/out mail.

Office Assistant / Receptionist Jan. 1990-May 1993

Ace Music Center, Inc., N. Miami, FL

Responsibilities included: Providing overall assistance to Accounting Department, coordinating and verifying daily credit card charge submissions; collating, proofreading and mailing company checks; filing of all Accounts Receivable/Payable documents; reception duties, screening of phone calls for President and managers, arranging appointments, word processing of documents as needed, miscellaneous duties.

Administrative Assistant June 1986-June 1989

Gulf Distribution, Inc., Miami, FL

Primary secretary to President; screening of calls, hostess for company expos, customer service problem-solving, liaison for computer department, trouble-shooting/calculating discrepancies in customer pricing, scheduling of appointments and general reception duties.

Education

St. Thomas University, Miami, FL June 1996-May 1998

Courses for BA in Business Administration, Elem. Education & Sports Administration

Languages

Bilingual - English/Spanish -- Fluent in speaking and writing.

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