Training, coaching, management development

Ira M. Duden

***** ** **** ****** ********, WA **006 206-***-**** ******@*******.***

Human Resource Management

Leadership/Executive Coach/Strategic Planning/Labor-employee Relations/Safety /Contract Interpretation/Administration/Healthcare Human Resource Consulting/Talent Management

Ira M. Duden Consulting

Consultant, Bellevue, WA October, 2011- Present

Human Resources advisory management project assignments, including, interim HR management roles, executive coaching, and HR training/educational consulting for a major medical group, mediation, dispute resolution, labor contract administration, organizational development, and executive coaching for senior physician leadership. FLSA Act compliance at the Federal and State level, recruiting, preparation for facility shutdown, HR policy development/negotiation, interviewing skills’ training, recruiting, background and reference interviews, and organizational development consulting projects for clients engaged in manufacturing, professional medical groups, bio-technology, non-profits, medical groups, healthcare, education, and wholesale distribution.

Robert Half Management Resources

Interim Sr. Manager, Human Resources, Seattle, WA May, 2016-July, 2016

Managed the HR program at Treehouse, a social services non-profit dedicated to supporting the educational success of foster children in the State of Washington. Managed day-to-day HR activities, including recruitment, on-boarding, governmental reporting, employee relations, benefits administration, and preparation, with broker support for upcoming benefits renewal negotiations. Expanded use of electronic transactional support to provide automated and self-managed information exchange and storage to support management activities, optimizing, the capabilities of using the ADP HRIS system.

T&A Supply Company July, 2014-May, 2015

Vice President of Human Resources, Kent, WA

Led all management developmental activities and HR functions for a multi-state, privately-held distributor of wholesale flooring products and associated supplies through a multi-channel sales process. Responsibilities included leadership development, training, coaching, and oversight of an enhanced recruitment process which has led to the introduction of a standardized assessment process, improved hiring; positioning the organization for growth and, resulting in improved turnover and retention statistics. Negotiated group insurance renewal at competitive market rates and initiated Wellness activities to reposition the company for the next renewal cycle to create an opportunity for the company to explore multiple provider network options to secure the highest quality program at the lowest rates. Provided individualized coaching and counsel to internal management on issues related to regulatory requirements, personnel development, Worker’s Compensation, and disciplinary issues. Oversaw a staff of three professionals providing policy development and compliance, recruitment, benefits, compensation, employee relations, payroll, and training for staff in the parent company and its sister-companies.

Community Health Plan of Washington February, 2011-October, 2011

Interim Director of Human Resources, Seattle, WA

Senior Human Resources professional, providing leadership to HR staff for Seattle-based non-profit, mission-focused health insurer. Organization supports a network of 18 community health centers covering more than 250,000 members throughout Washington State.

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Assessed department’s impact on organizational effectiveness and implemented improvements in HR staff performance resulting in enhanced customer service ratings.

Streamlined internal departmental communications and realigned HR staff roles to provide greater client support, enhancing service performance at both tactical and strategic levels; resulted in elevated customer satisfaction ratings.

Reorganized recruiting and selection process to enhance quality and timeliness of securing new staff.

Developed and introduced career-development program for Customer Service department. Created management development training series, inaugurated July, 2011.

Re-branded HR department to enhance customer focus. Explored expansion of HR services to community clinic network.

Oversaw introduction of enhancements to 401k program through introduction of an investment advisory benefit.

Positioned organization for successful benefits renewal negotiations and open enrollment, with ongoing consideration to the addition of long-term care insurance. .

Wireless Advocates, LLC. August, 2010-October, 2010

interim vice president, human resources, Seattle, WA

Led Human Resources activities for national wireless sales organization with over 1,800 employees, located in 40+ states and 400+ locations.

Assessed HR departmental effectiveness in support of extensive geographically-dispersed field organization, working directly with senior leadership.

Created hiring profiles for successful field sales representatives, to improve selection process (Profiles successfully targeting improved hiring, reduction in historically high levels of turnover among retail staff at over 350 locations, and improved retention).

Analyzed new hire on-boarding process to address historically high turnover, resulting in reduced turnover. Increased retention, and improved employee engagement.

Managed contracted Internet branding research project to better determine company’s prevailing brand-presence among former staff, clients, and the general public.

Cintas Corporation 2008- 2009

Regional Director of Human Resources, NW Group, Issaquah, WA

Oversaw regional HR activities for a multi-site, multi-national, diversified, publicly-held supplier of uniforms, industrial supplies, document management, hygiene products, and provider of industrial hygiene cleaning services.

Regional activities included hiring, performance management, management development, succession planning, coaching, and regulatory compliance for US and Canadian operations.

Managed business workforce reduction to accommodate to changes in business.

Developed and presented management training for management staff. Managed corporate RIF.

Human Resources Consulting 2006- 2007

Engaged for interim HR management project assignments; merger integration, executive coaching, and organizational development consulting projects for healthcare organizations and internet business services.

Food Services of America 2000-2006

Vice President, Associate Services, Seattle, WA

Provided strategic HR direction, organizational development, management development and training, labor contract grievances, contract administration, senior-level recruitment, succession planning, and legal/regulatory compliance for a 3,500-person, $1.8b diversified food distribution company. Provided HR

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support to ten branch locations with associates in twenty states through a staff of eight. Provided HR consulting support to the $2.5b parent company’s five subsidiaries.

Established a company-wide automated management competency assessment process for use with candidates screening and incumbent management development.

Designed and introduced a consumer-directed health program as full replacement for existing health offerings, including design and implementation of a Health Savings Account (HSA), resulting $3m annual savings.

Managed all management development training and succession planning activities.

Directed OFCCP, EEOC, and state Affirmative Action compliance; all claims during my tenure handled with no negative findings or liabilities assessed.

Created consumer-driven health and corporate wellness program, employing two RNs. Directed HR activities required for integration of three-unit acquisition, with sales in excess of $400m and operations in California, Nevada, Arizona, and Oregon.

Medalia Health Care, LLC 1997-1999

Vice President, Human Resources, Seattle, WA

Serving as Chief Human Resources executive, provided strategic direction as member of senior management team, leading HR for $200 million, 1,750-person ambulatory care medical group. Consulted with managers to develop strengths, improve effectiveness, and improve performance through use of a productivity-linked performance appraisal process to increase teams’ productivity.

Organized/integrated all HR programs for 300+ physician group practice from two sponsoring organization partners.

Managed HR component of restructuring process, reporting to Board.

Led challenge of physician union petition through NLRB hearings and subsequent election campaign for 300-physician SEIU unit. Directed initial labor contract negotiations.

Negotiated group insurance renewals at below-market rates.

Other Work experience: Children’s hospital, Seattle and California Pacific Medical Center, San Francisco

Education / Professional Affiliations

MBA, Human Resources and Industrial Management, University of Oregon

BS, Business Administration, University of California, Berkeley

SPHR Credential, Society for Human Resource Management

SHRM-SCP

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