Engagement Manager, IT Services Business Development

ANTHONY ZAMONIS

**** ******* **., *******, ** ***40

Mobile: 404-***-****

********@*****.***

Customer Services Manager

PROFESSIONAL SUMMARY

Recent MBA recipient and graduate certification in PMI project management methodology. 5+ plus years of experience managing client post sales experiences to maximize company value within assigned account base. 5+ years of IT product and services sales experience. Experienced at creating, managing and renewing customized multi-million dollar subscription, transaction and consumption based services projects and contracts. Adept at creating SOWs, RFI/RFPs and SLAs.

SKILLS

Contract Negotiations

Relationship Management

Strategic Account Management

Project Financial Analysis

Team Development

Problem Resolution

Risk Assessment and Mitigation

Process Improvement

Complex Sales

Project Management

Matrix Team Leadership

Account Planning

Technology Experience: Security, Data Storage, Route/Switch, LAN, WAN, networking, compute(UCC), WIFI, cloud, IoT, IP voice, Unified Communications (UC), collaboration, Smartnet.

Creation and Management of Services Contracts, SOWs, RFXs, and SLA agreements

Proficient in Salesforce, Excel, MS Office Suite, Oracle Projects, PowerPoint and several Cisco CRM tools

EDUCATION

Master of Business Administration - Keller Graduate School of Management – Alpharetta, Ga. Graduated with Distinction

Bachelor of Science: Technical Management - DeVry University – Alpharetta, GA. Graduated Summa Cum Laude

Graduate Certificate in Project Management - Keller Graduate School of Management - Alpharetta, Ga

AAS Computer Science – Brookdale Community College– Holmdel, NJ. Graduated with honors

SCRUM Master Training – Cisco Professional Education

EMPLOYMENT HISTORY

Customer Engagement Manager

Cisco Systems Inc. – Lawrenceville, GA 2016 - 2017

Oversee all existing Advanced Services projects to insure they remain on-track, on budget and properly resourced.

Review and approve, all Advanced Services contracts for completeness of scope, appropriate risk mitigation and proper cost/price ratios

Lead all customer problem resolution and mitigation efforts to minimize impact and effect a timely resolution

Maintain effective customer and partner communications to insure a positive post sales experience

Daily coordination with account sales team efforts to identify and design new revenue opportunities and maintain complete customer satisfaction.

Evaluate current account needs and industry trends to recognize new customer success opportunities

Manage all service contracts and SLAs

Preserve a strong client trusted advisor relationship to support increased products and services account footprint.

Provide account financial reviews and forecast to upper management

Business Development Manager

Cisco Systems Inc. – Lawrenceville, GA 2011 - 2016

Lead matrixed teams including customers, legal, sales, delivery, business units and channel partners in identifying, scoping, costing and crafting multi-year services agreements, statements-of-work (SOW), RFPs responses, SLAs and business proposals for custom Advanced Services engagements.

Perform project cost analysis to assure financial accuracy and appropriate project margins

Compile data and create spreadsheets and graphs as needed to track products, services usage and trends in support of new or renewed services agreements

Collaborate with legal, financial and technical resources in execution of project risk assessments and mitigation planning

Facilitate customer project planning meetings to develop or review proposed projects or subscription service contracts to capture requirements and timelines, and to insure engagement of all required resources and equipment.

Review and renew existing subscription and consumption contracts to reflect current equipment mix, historical resource usage and profit margins, and to accommodate emerging customer needs and trends.

Awarded 2014 Cisco Sales Champion for 217% quota attainment.

Director of Sales – US Southeast Region

Transparent Technologies Inc. – Lawrenceville, GA 2009 – 2010

Perform weekly cold calls and customer face-to-face meetings to manage assigned accounts and drive new company and Cisco product and services sales throughout the southeastern US region.

Design and execute a 30-60-90-day sales plan to identify new clients and grow new incremental sales revenue

Build and manage positive customer relationships to assure post sales satisfaction

Maintain weekly activity logs and report sales commit and forecasting information to management.

Work with customer to perform equipment inventories in order to sell new service contracts and renew existing ones.

Increased regional revenues by over 100% and business pipeline by over $13 million in less than 12 months.

Sr. Integrated Solutions Manager

CCI Systems Inc. - Iron Mountain, MI. 2006 - 2009

Regional solutions sales rep for this silver Cisco Integration partner offering complex video headend and distribution network solutions to regional service providers and telco customers.

Perform weekly cold calls and customer visits to perform customer sales presentations, maintain relationships, resolve client problems and increase company product and services revenue.

Coordinate customer facing engineering meetings to design high tech solutions for customer’s business challenges

Coordinate yearly customer inventories to support sale of new and renewed services agreements

Maintain weekly activity logs and report sales commits and forecasting information to management.

Received multiple Top-Performer recognitions for outstanding sales results.

Cisco Regional Sales Manager

MarketStar – Alpharetta, GA. 2005 - 2006

Department manager of a Cisco outsourced 17-member regional inside sales team offering Cisco Security, Route/Switch, UC, and WiFi Solutions to Mid-Atlantic commercial customers.

Responsible for department P&L, staffing, employee development, scheduling, discipline and training.

Development and execution of ongoing department 30-60-90-120 day sales plan.

Present department reviews and 180 day deep-dive account planning presentations to upper management

Present weekly/monthly/quarterly sales commits, forecasts and results to Cisco sales management

Led a cross-functional team in the development of Marketstar’s new-hire sales training program.

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