Customer Service Pharmacy Technician
Resume:
Taaka Kemp
*********@*****.***
Page 1 of 1
Eager work professional with over ten (10) years of Human Resources (HR) related experience in communications, training, conflict management, benefits, and customer service back by an MBA in Communications. Proven results with effective training and training development. Fast learning team leader looking for an opportunity in Human Resources.
SKILLS
• Corporate Communications • Negotiations • Customer Focus
• Training Development &
Administration
• Conflict Management • HIPAA knowledge
• Strong understanding of
benefits & insurance
• Strong oral and written
communications
• Customer Focused
EDUCATION
Master’s Degree
Bachelor’s Degree
Associate’s Degree
Master of Business Administration (MBA) in Communications, Jones International University
• Relevant coursework included Directing Corporate Communications, Conflict Management, Negotiations, Managing High-Performance Teams, Leading The Customer-Driven Organization, Business Intelligence, and Making Ethical Management Decisions
Bachelor of Science in Criminal Justice, University of Phoenix Associates in Criminal Justice, Southern University CAREER SUMMARY
Pharmacy Technician Rx Solutions Apr. 2017 to Present
• Handles and resolves over ten (10) customer concerns, questions or issues daily
• Coordinates with doctors and insurance companies to resolve issues or gather additional information
• Enters and fills prescriptions
• Maintains customer confidentiality when record keeping and filling the prescription Senior Pharmacy Technician Walgreens Oct. 2005 to Apr. 2017
• Led a team of pharmacy technicians as the lead tech o Developed training materials and Quick Reference Guides (QRGs) to assist in the training of seven
(7) Walgreens in the area
o Communicated directly with doctors' offices to gather additional information or clarify issues o Processed manual insurance claims / billing and resolved insurance related issues o Entered and filled over 1,000 prescriptions on a weekly basis o Assisted with inventory control and ordering
• Provided efficient and empathetic care for over 30 patients on a daily basis o Answered questions regarding available programs and services o Handled telephone calls that did not require Pharmacist attention o Educated and effectively communicated insurance coverage o Collaborated with pharmacists and used medication input software to safely and accurately dispense medication
CERTIFICATIONS
PTCB Certification
Registered Pharmacy
Technician License
Pharmacy Certification Board, #330************
Texas Board of Pharmacy, #134982
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