Customer Service State University

SHANÉ BOULWARE

Marietta, GA

443-***-**** ****************@*****.***

https://www.linkedin.com/in/shane-boulware-2b2374143/

Customer Service Health Administrative Support Relationship Building

Technical Skills Planning Time Management

Motivated, enthusiastic, Administrative Professional highly regarded for exceptional leadership and customer service skills. Thrive in fast-paced environments performing regular and recurring duties with minimal supervision. Proven team player with the ability to work well with diverse personalities and with people at all levels of a corporation. Strong academic qualifications including a Bachelor of Arts in Psychology from Georgia State University, College of Arts and Science (2017).

Core Competencies

Business Development

Diplomacy

Relationship Building

Customer Relationship Management

Loss Prevention/Safety

Product/Service Knowledge

Customer Retention

Research

Scheduling

Education

Georgia State University, College of Arts and Science, Atlanta, GA: 2017

Bachelor of Arts – Psychology (GPA: 3.56)

Relevant Coursework: Statistics, Non-profit, Human Development, Advanced Research Design and Analysis, Interpersonal Behaviour

Awards/Honors: Dean’s List, Graduated Cum Laude

Clubs/Activities: Quiet Storm Steppers and Mentorship (Membership Chair 2016, Vice Present 2017), Sigma Gamma Rho, Psi Chi International Honor Society (Social Media Coordinator 2017)

Relevant Projects: Planned and organized a potential non-profit organization; Developed/researched human behavior

Professional Experience

QuikTrip Marietta, GA 2015 – Present

Clerk

Provided exceptional customer service to a diverse clientele. Meticulously maintained clean store appearance. Performed cashier duties, adhering to all store policies and procedures while ensuring accuracy.

Provided exceptional customer service while answering customer calls and inquiries.

Accurately and efficiently assembled customer orders to ensure top-level service.

Georgia State University Housing Atlanta, GA 2015 – 2016

Student Assistant

Maintained detailed knowledge of university housing policies in order to better serve students. Provided loaner keys and access cards to residents, checked guests in and out, and answered resident and guest inquiries while ensuring resident safety.

Provided outstanding and professional customer support, receiving high customer satisfaction ratings.

Mid-Atlantic Human Service Corporation Nottingham, MD 2014

Administrative Assistant

Provided exceptional administrative and office support. Prioritized and properly routed telephone calls, visitors, and incoming mail. Researched and recommended appropriate office equipment.

Maintained detailed employee records are ensuring accuracy and confidentiality.

Additional Experience:

Burger King Fallston, MD 2012 – 2013 Cashier

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)/Social Media

Volunteering Experience

Parklane Elementary School, Ebenezer Baptist Church, Child Development Center

Interests

Crafts, Family Time, Music, Dance, Social Events

Detailed Professional References Available upon Request

Contact this candidate