Customer Service Office

MICHAELA PAYTON

Phone: 702-***-**** Email: ********.******@*******.*** https://www.linkedin.com/in/michaelapayton

Summary Statement & Skills:

Diversified skills include Human Resources, Project Coordination, Budgeting, Event Management and Administrative Support with an educational background in office administration.

Implement office policies and procedures. Work independently, manage multiple projects and meet tight deadlines Proficient in providing support to executives.

Excellent computer skills: MS Office expert (including Access, Excel and Power Point), SAP, Salesforce, AS400.

Ability to multitask, analytical, determined, discreet, efficient, meticulous, objective, organized, strategic, time management. Bilingual (German, English, and conversational French). Ability to type 73 wpm.

Employment History

HOME HEALTH AID FOR GRANDMOTHER, KAISERSLAUTERN

07/2016 – 12/2016

DENMAT HOLDINGS LLC – LOMPOC, CA

04/2014 – 06/2016

PROJECT COORDINATOR

Established, implemented, and enforced office policies and procedures.

Monitored department safety procedures to ensure compliance with company procedures.

Managed and acquired approval for incoming documents, including maintaining approval process, and forwarding documents as required to appropriate parties.

Created presentations, user manuals and training materials in PowerPoint.

Prepared purchase orders by verifying specifications and price. Obtained recommendations from suppliers for substitute items.

Coded items and amounts for invoices, billings, & expense statements. Monitored cost center accounts and resolved exceptions by reviewing source documents and making necessary adjustments.

Provided administrative management and office coordination; train junior administrative staff.

Attended meetings, seminars and business conferences to ensure successful completion of projects; prepared memorandums/minutes.

Coordinated Sr. VP's schedule and calendar for meetings, conferences, and travel. Submitted expense reports.

Setup and managed all phases of projects. Created extensive task list, milestones, and priorities. Identified and removed barriers, resulting in on time delivery and within budget.

Researched various topics on assigned projects. Identified key data and summarized information into appropriate reporting document.

Exported data from Salesforce into Excel spreadsheet. Created and formatted Excel tables, used formulas.

Led a team of two administrative assistants and ensured tasks are completed on time.

Point of contact for any HR matters and employee-management relations: Recruitment and retention, conflict resolution, labor relations, benefits administration, payroll and performance management.

Planned, developed, and managed annual department budget. Executed budget analysis by looking at projections, forecasts and reconciliations. Investigated inconsistencies in budget and discussed with management. Identified excess spending and presented cost saving results to management. Prepared statistical charts and financial reports / budget reports. Presented budgetary statistical data and studies in final format to management.

Organized Global Sales Meeting and Regional Sales Meetings.

LAURUS COLLEGE

01/2013 – 04/2014

STUDENT SERVICES ADVOCATE / ADMINISTRATIVE COORDINATOR

Counseled students to help them understand and overcome personal, social, or behavioral problems affecting their educational situation. Provided crisis intervention to students when difficult situations occur at schools. Informed students about Career Services programs. Organized new student orientation.

Input, maintained and updated accurate and complete student records in student management software as required by laws, district policies, and administrative regulations. Maintained highly confidential information.

Tracked attendance and contacted missing students. Improved student retention by implementing consistent phone conversations, office appointments and campus visits.

Assisted in audit preparation for accreditation, state and federal compliance, including pulling student files and preparing reports.

Processed financial agreements for retakes, cancellations/withdrawals and leave of absences.

Answered multiple phone lines and transferred calls to the appropriate department.

AAFES MOVIE THEATER

11/2011 – 05/2012

SUPERVISOR

Managed budgets, supported and developed advertising efforts, provided customer service, cash handling, scheduling, and public relations.

Created and maintained inventory list and ordered product as needed. Minimized waste.

Ensured the venue, facilities and staff meet stipulated health and safety regulations.

Delegated assignments to employees and followed-up on the performance and ensured completion.

Accomplished human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and when necessary, disciplining theater employees.

Met the theaters' financial objectives by properly forecasting, scheduling and adjusting labor. Analyzed variances and responded accordingly. Exceeded sales goals by 20%.

Executed military functions and events at the movie theater.

SCHWARZ FINANCE AND INVESTMENT COMPANY

10/2007 – 09/2011

EXECUTIVE ASSISTANT TO THE CHIEF OF INFORMATION TECHNOLOGY

Prepared correspondence for CEO. Created, reviewed and summarized reports and documents.

Created and maintained executive office files. Managed office supplies.

Participated in administrative staff meetings and attended other meetings and seminars.

Managed complex calendars. Interacted with internal and external executives, assistants and consultants to coordinate availability for all executive meetings. Planned, prepared and followed up on meetings, seminars and events. Booked travel arrangements and created itineraries for executive staff members.

Managed team of 2 office professionals.

Coordinated project planning to build a chocolate and beverage factory. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with desired results.

Balanced, prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review / annual external audit of IT department expenses. Prepared and analyzed statistics. Created and presented power point presentations.

Reviewed, drafted and negotiated contracts. Evaluated and made recommendations during the contract negotiation process to ensure financial conditions are in line with overall goals of the department.

CHAMBER OF COMMERCE AND INDUSTRY

07/2001 – 09/2007

ADVISOR / CONSULTANT

Managed high-level secretarial duties: phone correspondence, emails and letters, managed calendars, and business trips for several supervisors. Proofread outgoing correspondence for content and grammatical accuracy.

Maintained the department's website by uploading new documents.

Consulted with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Scheduled face-to-face appointments with customers.

Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. Resolved customers' service or billing complaints. Prepared, examined, and analyzed accounting records/financial statements to assess accuracy, completeness, and conformance.

Apprenticeship training coordinator. Organized events for 500+ attendees.

Education

Associates Degree in Applied Science / Office Administration, GPA: 3.85 2001 - 2004

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