Customer Service Continuous Improvement

IFTEKHAR AHMED

**** * ***** *********** ****, Cypress, TX 77433

Home: 832-***-**** / Cell: 281-***-****

Email: ifah60@.com/ac1cql@r.postjobfree.com

SUMMARY

Over 13 years of experience in oil & gas service industry along with 5 years of production lead experience. 5 years experience in computer manufacturing, and highly motivated and organized. Detail attention to procedure and standardDedicated team player, able to learn new tasks quickly as well. Capable of working in a fast pace environment and demonstrated excellent customer service skills with 6 years experience in retail industry, and 2 years as Assistant Manager.

PROFESSIONAL EXPERIENCE

NORRISEAL-WELLMARK, Houston, TX

2015 - 2016

2017-Current

Cell Lead - Valve & Control Mechanical Assembly:

Responsible for providing leadership and guidelines to the assigned Mechanical Assemblers including:

Responsible for the assigned daily output of the assembly area.

Responsible for assuring that adequate materials and supplies are staged at the assigned assembly area

Responsible for assisting the assembly & test process as required

Properly follow company and OSHA safety procedures.

Fully participate in company Lean initiatives by driving continuous improvement initiatives

Maintain 5S methodology across the assigned area.

Keep management informed of work status, problems, and progress as related to work assignments.

Assure quality control throughout the assembly process.

Complete tasks to meet daily production goals manufacturing schedules with minimum supervision.

WEATHERFORD INTERNATIONAL LTD., Houston, TX 2002 – 2014

Electro-mechanical Assembly Technician III: 2002-2011

Responsible for building, troubleshooting, and testing LWD & MWD tools are used for down-hole drilling. Inspect, service and repair tools (Pulser, CV, Battery, Gamma, BAP, IDS, Drivers, Insets for MFR/Sonic/NDT etc.) returned from the field for redeployment. Use micrometers, dial indicator, caliper, bore-gauges, volt-ohm meter, oscilloscope, Megger, functional testing software, pressure testing equipment, and various hand tools for the inspection and repair of tools. Duties also require inspecting new and used parts to ensure they are in conformance to print and/or wear tolerances. Document problems in non-conformance report.

Department Production Lead: 2011- 2014

Achieve an injury free working environment, and maintains the highest Health, Safety and Environmental (HSE) standards in our industry.

oStrives for continuous improvement in worker safety and is dedicated to ensuring that each employee understands, and acts in accordance with, the company’s HSE policies.

oPlans and establishes work schedules, assignments, and production sequences to meet production goals, also establish communications on regular basis with Planner and Buyers regarding MPS and materials availability per MRP.

oAnalyze performance charts, work orders, production schedules, and other records and reports, in order to determine production requirements and outputs.

Confers with management or subordinates to resolve worker problems, complaints, or grievances.

Interprets specifications, engineering drawing/schematics, and job orders for workers.

Monitors assembly performance for production and quality standards in compliance with work orders.

Employees Time Keeping.

Prepares and maintains departmental reports, such as team monthly report, injury report, etc.

Maintains equipment and supplies. Replaces or repairs equipment as needed.

Other duties and responsibilities as deemed appropriate by management.

Responsibilities include employees’ yearly performance review and disciplining employees.

COMPAQ COMPUTER CORPORATION, Houston, TX

Manufacturing Associate II 1997 –2002

Assembled and Test computers using computer aided manufacturing procedures in timely manner.

Repaired central processing units to subassembly level including circuit boards, floppy and CD drives, zip and hard drives, power supply, and signal cables.

Maintained excellent communications with supervisor on production progress.

Received reward recognition for exceeding product quantity and quality.

Trained contract employees to ensure they performed the jobs effectively, meeting all safety, quality and quantity standards.

Demonstrated initiative to identify problems and develop solutions.

EDUCATION:

Government Tolaram College - Narayanganj, Bangladesh. Higher Secondary Certificate, 1978-1979

Government Boys' High School - Narayanganj, Bangladesh. Secondary School Certificate, 1976-1977

PROFESSIONAL DEVELOPMENT AND SKILLS

Computer Advanced Repair Training

QHSSE/HSE Safety Training

SAP & JDE ERP Systems application for shop floor management

Employees' Time Keeping - ALR & Timetrac(JDE)

Supervisory Development Management training

BASIC Interpersonal Skills training

People management skills (including motivating, organizing, coaching, developing etc.)

Knowledge of manufacturing principles including methods processes.

Basic Financial Concept.

Basic machining training from HCC

Microsoft Office

Introduction to Basic Electronics

Soldering training, IPC Standard

APICS training

Lithium Battery Safety training

Radiation Awareness

Hourly employees’ payroll processing application.

Workshop for Capital efficiency program.

Hoist Lift Crane Operation.

Forklift training (non-certified)

Electric Pallet Jack

5S Methodology and Continuous Process Improvement

Productive Communication skills

LOTO Process

ISO Process

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