Executive Assistant / Office Manager

Krystina Bates

*** ***** ***, ***********, ******* L5W 1R6

416-***-**** *************@*****.**

Relevant Skills & Qualifications

• Strong customer service focus and support skills

• Exceptional communication, interpersonal and organizational skills

• Strong attention to detail and results-oriented

• Independent self-starter with excellent strategic planning skills

• Proficient in Microsoft Office with the ability to learn new programs quickly Professional History

Desjardins Financial Security Independent Network April 2017 – June 2017 Executive Assistant to the Managing Director / Regional Administrator

• Greet visitors upon arrival to office

• Maintain boardroom, kitchen, reception area and office storage room

• Answer all incoming calls

• Handle all incoming and outgoing mail and couriers

• Maintain Managing Director’s calendar, arrange meetings and appointments and compile files, correspondence and resource material in preparation for meetings and appointments

• Take, type and distribute minutes of meetings

• Perform all administrative duties for the office as assigned

• Maintain filing system and electronic documentation

• Update and maintain various spreadsheets and manuals

• Handle all office equipment issues and office supplies

• Typing correspondence, proposals, and document preparation

• Coordination of meetings and conference calls

• Event Planning (Booking speakers, venues, catering, and more)

• Arranging travel itineraries (Booking flights, car rentals, and hotels) Binswanger Hectare, Brokerage

(2 Roles)

Office Manager 2016 – March 2017

Office Administrator April 2014 - 2016

• Act as the key liaison regarding all office administration, policies, and procedures

• Manage the front office reception area, client appointments and walk-ins (coordinate, schedule and confirm appointments)

• Provide comprehensive support to all Sales Representatives and Brokers; assist with listing presentations, mandates, offers (Agreement of Purchase and Sale, Agreement to Lease, and Agreement to Sub-Lease - Commercial Offers only, Letters of Intent)

• Update Maximizer 2017 CRM tool and coordinate mass mailings/correspondence to clients and updating the databases per agent who utilizes the Maximizer 2017 CRM

• Create and edit the monthly newsletters for the top team and individual Sales Representatives and Brokers

• Update the daily marketing needs for all listings on social media; Inter-board listings on the Hamilton-Burlington Board (RAHB) and the Oakville Board (OMDREB)

• Help create Comparable Market Analysis (CMA) reports for the Sales Representatives and Brokers

• Post articles that are related to the Commercial Real Estate Industry (local and international)

• Produce information packages for each listing that has been put on (MLS) and listings that are also exclusive to the public

• Responsible for mass marketing of properties on or off market via Fax and E-mail Blasting and Social Media

• Post invoices, cheques and close out deals using the corporate accounting system

(Lone Wolf)

• Administer payroll to staff via cheques or direct deposit (RBC Express)

• Deposited cheques (Deposit and/or Commission Cheques) via ChequePRO (Cheque system that is provided by RBC)

• Pay Government Remittances through the Canada Revenue Agency website and also create reports to reflect the payment for the company accountant

• Create daily cash flow reports for the President

• Assist the President with memos, offers and other supporting documents that has been tasked

• Create job descriptions for entry level (junior) Sales Representatives and seasoned Sales Representatives and/or Brokers via Indeed

• Negotiated contracts prior to having President ’s Approval to execute with any supplier

(i.e. new janitorial staff, maintenance, and more) Royal Lepage Terequity Realty, Brokerage November 2013 – March 2014 Administrative Assistant to Agnes Chaitas

• Answered and directed all incoming calls and assisted potential clients and other agents with property queries

• Submitted and executed offers; provided all supporting documents to the Accounting department as needed

• Submitted listing and supporting documents to the Administrative team on behalf of the Brokerage

• Created and edited feature sheets/brochures for Open Houses

• Refreshed listings on TREB, Kijiji, Craigslist and the World Property Channel on a daily basis

• Created, uploaded and inputted YouTube videos for properties onto TREB and all other social media channels

• Sent daily reminders of tasks that required attention or that would need attention later on in the week

• Set up Open Houses for the public with other real estate agents, within the company Posting articles which were related to the Residential Real Estate Industry (local and international)

Coldwell Banker Terrequity Realty, Brokerage October 2009 - November 2013

(2 roles)

Office Supervisor (June 2013 - November 2013)

Administrative Staff Support (October 2009 - June 2013)

• Oversaw all administrative support staff; managed schedules to ensure proper coverage

• Trained Real Estate Assistants and front desk staff in all required duties

• Listed the inter-boards, such as MREB, RAHB, OMDREB, etc.

• Answered and directed calls, coordinated/confirmed/rescheduled various appointments for clients, realtors and office staff

• Managed and balanced the office “Petty Cash”

• Managed the Mississauga News Campaign for new adds

• Reported and changed deal status when required

• Assisted in the organization of office meetings and corporate events

• Issued the Duty Roster Schedules to all agents and brokers on a monthly basis

• Assisted the Branch Manager with daily dealings and arranged meetings with potential new Sales Representatives and/or Broker

Education

• St. Marcellinus Secondary School; Received O.S.S.D in June 2008

• Completed the MLS Stratus Administrators Course in 2010

• Completed Lone-Wolf Accounting (Intermediate Level) in 2016

• Completed an Office Managers Seminar that was conducted by Pryor-Seminars in 2016

• Pursuing my Real Estate License in 2017

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