Customer Service Human Resource

Joan L. Sample

Jamaica, NY *****- **********@***.***- 718-***-****

Professional, offering concentrated knowledge in Business Management and Client Management. With demonstrated work history of excellent communication skills, attention to detail and award-winning customer service.

SUMMARY OF QUALIFICATIONS

Knowledgeable regarding Human Resources processes and policies, analysis, recruitment, compliance, employee training, relations and counseling, benefits and vendor management

Tactful and diplomatic in high-pressure, multi-task situations; confidently and competently handles behavioral situations in most positive manner

Superior customer relations capabilities with documented success of diffusing escalating situations; and the ability to assess customer needs.

Resourceful problem solving with demonstrated ability to conceptualize solutions to difficult situations and employ practical, cost-effective strategies

Proven ability to manage projects and budgets from concept through delivery within set periods

Excellent leadership and written, verbal and interpersonal communication skills, with the ability to interact with all levels of management

In-depth knowledge of employment laws including EEO, OSHA, COBRA, FLMA, EIRSA, ADA and FLSA

Proficient in Microsoft Office XP, 2003 & 2007, 2010, 2013, 2016 (Excel, Power Point, Word, Outlook) internet savvy; working knowledge of billing, payroll, inventory/supply management, records (and contracts) management and budget software; electronic medical billing, writing and editing.

Professional Experience

Appen Butler Hill

**************************@*****.***

Remote Major Social Media Platform Evaluator– October- 2016- December 2016

Performed social media evaluation for company’s clients

Reviewed and rate social media content using a web application to support the measurement of data relevance

Evaluated social media results according to detailed criteria.

Elizabeth Madison Nutrition:

219-10 South Conduit Ave Springfield Gardens NY, 11413

Front Desk Management and Client management/ Executive Admin Assistant: April 2015- November 2016

Client Management, front-office operations and impeccable customer service; checking clients in and out. Update, keep tract of and maintain client records. Handle all client matters as it pertains to business client relations.

The processing of client’s cash, check or credit cards payments. Client scheduling. Front office billing which includes: ICD 10 billing entries and preparation of billing for back office biller. Verifying client insurance. Prepare and send clients introductory packages. Client outreach. Office phones and client appointment reminder calls. Maintain electronic and paper files. Open and close office.

Continental Guest Services

1501 Broadway, New York NY, 10036

Human Resource Administrative Assistant: September 2014-January 2015

Responsible for the Human Resource Administrative needs for more than forty hotel concierges Assisted with payroll, as well as time and leave of company’s hotel staff.

Solitary human resource point of contract for hotel employees; human resource assistant to company president and executive vice president

MTA Business Service Center Contracted assignment

333 West 34th Street New York, NY 10001

Human Resource Operations Analyst –Benefits: February 2012- January 2013

Recorded, validated and maintained data and other transactions in PeopleSoft 9.0 HRIS systems

Entered metadata, updated and processed information within the universal content management systems (UCM)

Took charge and solved employee’s issues within Siebel Service request management tool.

Provided satisfactory customer service by receiving, analyzing, researching and resolving employee’s benefits issues

Understood the organization's vision including how responsibilities fit into strategies.

Updated, added, and removed dependents from employees medical, dental and vision coverage.

Enrolled employees and their dependents to company benefits during open enrollment

Updated employee’s life insurance benefits

Collected, delivered and updated Human resources departmental mail.

Winston Staffing

122 E 42nd St New York, NY 10168

Office Administration: January: 2011- December 2011

Contacted as an office support specialist to NY Hospital Medical Center of Queens

Provided Chart management

Obtained Insurance authorizations for patient’s procedures

Scheduled patient appointments in Meeting Maker software

Collected payments for medical services

Scanned medical documents into computerized system

Provided Office phone support

Provided Front desk support

Filed relevant patient documents

Verified patient insurance

Elmhurst Hospital Center; 79-01 Broadway Queens, NY, 11373

Executive office support–clerical associate IV and front desk management: January 2004– December 2009

Received excellent annual evaluations while serving as first point of contact in receiving approximately 2500 blood donation clients annually, for a total of 3000 including repeat donations and other visitors (executive management, other hospital administrators) for both general operations and promotional events. Gather formation for departmental meetings. Record, prepare and distribute recorded minutes.

Collaborated with Associate Director of Blood Donor Services Program to coordinate all donation and transfusion activities (maintaining donor stats, assisting nurses in care of donors (both in-house and offsite), event planning, updating departmental policies and procedures, all public relations work), maintaining, analyzing and reporting statistical information of same,

Worked in conjunction with Hematology, Radiology, IT and Hospital Support Services as liaison for blood donor department

Implemented department’s first formal billing process for outpatient blood transfusions, allowing payment for transfusion services, resulting in thousands of new revenue dollars

Supported Departmental Director in organizing offsite blood drives (approximately 6 annually), issuing invitations, determining donor eligibility, and providing food, setting up, taking down workspace, and recognizing participants

Performed additional office duties as requested, including managing records, performing, tracking inventory and ordering supplies, all aspects of administrative responsibilities via Microsoft Office, and all incoming calls

Saved department considerable money by calling donors when supplies ran low, at a savings of $250+/pint if purchased elsewhere; feedback cited positive donor experience as reason for returning.

Clerical Associate III: August 2001- January 2004

Assisted the director of department and the assistant director in the preparation of an approximately $2.5M departmental budget and fiscal year contract renewals for Chemistry and Immunology Laboratories, including spreadsheet statistics of inventory {in self-designed Excel tracking program}.

Tracked all purchase orders, lab contracts and inventories; ensured accurate vendor coding and product delivery through collaboration with Accounts Payable and Purchasing departments.

Education and Training

Bachelor of Science, Applied business management- March – 2006

Kaplan University Davenport Iowa 3.27 G.P.A ● Dean’s List, all years

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