Data Entry Customer Service

FAITH CONEY

**** ******* **** “Southwest” Atlanta, Ga. 30331

323-***-**** **************@*****.***

Objective:

Seeking a challenging position, that will allow me to utilize my Clerical Office

abilities. I possess great strength in the area of Office Support. I am always looking to

advance more knowledge to my previous skills.

Core Competencies: Customer Service, Microsoft Access, Microsoft Word, Microsoft Excel

Keystrokes Per Hour: 10,000-13,000 10 Key by Touch

12/20/2016 - 06/07/2017 - L.A. City Sanitation (Exempt Hire) Los Angeles, Ca

Administration Clerk /Information Rep. – L.A. City Sanitation Unit 10th Flr.

As a Exempt Employee my title is a Communications Information Representative receives a large volume of incoming calls from the public and other City employees and must determine the required course of action for each call. The work requires frequent exercising of independent judgment and discretion. Communications Information Representatives are required to perform data entry, retrieval and inquiry of information retained in computerized databases, also Water Shed calls are received and processed, when there is illegal dumping of oils, or urine spills are handled through 24hour call center.. In the call center the representative uses a computer based system to provide information regarding City policies, procedures ordinances, rules and regulations; review and process customer requests for services; interprets the nature of the request, identifies appropriate source to refer callers to for immediate resolutions of their complaints or inquiries, attempt resolve customer complaints and may respond to questions from outside agencies, City elect officials, and other governmental officials.

05/02/2016 – 12/17/2016 - H.K.A. Enterprise Corp. Temp. Agency South Carolina

Communication Information Representative – L.A. City Sanitation Unit 10th Flr.

As a Contractor my title is a Communications Information Representative receives a large volume of incoming calls from the public and other City employees and must determine the required course of action for each call. The work requires frequent exercising of independent judgment and discretion. Communications Information Representatives are required to perform data entry, retrieval and inquiry of information retained in computerized databases. In the call center the representative uses a computer based system to provide information regarding City policies, procedures ordinances, rules and regulations; review and process customer requests for services; interprets the nature of the request, identifies appropriate source to refer callers to for immediate resolutions of their complaints or inquiries, attempt resolve customer complaints and may respond to questions from outside agencies, City elect officials, and other governmental officials.

02/12/2016 – 03/31/2016 – H.K.A. Enterprise Corp. Temp Agency South Carolina

Clerk Typist: Contractor for Public Works Sanitation Unit. Duties consist of entering, extract, and interpret Address Field Inspection information and other data into Microsoft Access Database, such as parcel/building and how many units on property. Verify required data provided by Inspectors and resolve any discrepancies with Inspectors. Verify data using other websites, such as “Google Maps or United States Postal Service. Follow instructions and procedures to maintain data entry requirements. Assist with clerical duties including, but not limited to: filing, making copies, and sorting documents by zip codes.

12/2013 – 01/2016 – Olivette Smith Inglewood, Ca.

In-Home Provider: Assisting patient with daily chores, cleaning, dusting moping, cooking, bathing, washing of clothes, Doctor’s appointment, administering of medications as prescribed by doctor. Taking patient on outings three times a week, also taking patient to hair appointments as needed.

08/2013 – 11/2013 – Manpower Temp Agency Gardena, Ca

Data Entry Clerk: Data Entering Alpha/Numeric client’s account numbers, balancing accounts, verifying names and addresses of clients. Looking up accounts making sure names matches account. Process rejected items due to damage scanline on check,and 10 key by touch. Data enter 8,000-13,000 key strokes.

10/11 – 06/12 ACS/ Xerox Corporation Los Angeles, CA

Sr. Clerk/Medical Keyer: Responsible for data entering information into the State computer system, received from Licensed Doctor’s. Consisting Of Keying ICD9 diagnostic codes, lab results of patient’s blood results; Urinalysis, CBC with Differential/Platelet, Lipid Panel, Metabolic Panel, to determine patient’s health from State TARS’ to be approved for patient’s who has Medi-cal and Medicare Insurance. Logged in Medical Records after being Scanned to keep a Tracking Record. Answered and forwarded calls to the appropriate persons, type 40-50 words per minute.

04/10 – 10/11 Volt Temporary Agency Los Angeles, CA

Data Entry Keyer: Responsible for data entering information into the State computer system, received from Licensed Doctor’s. Consisting Of Keying ICD9 diagnostic codes, lab results of patient’s blood results; Urinalysis, CBC with Differential/Platelet, Lipid Panel, Metabolic Panel, to determine patient’s health from State TARS’ to be approved for patient’s who has Medi-cal and Medicare Insurance. Logged in Medical Records after being Scanned to keep a Tracking Record. Answered and forwarded calls to the appropriate persons.

11/08 – 04/09 All Point Home Health West Los Angeles, Ca

Home Health Aid: Assisting the elderly with cleaning, cooking, laundry and doctor’s appointments. Making sure their meds were being administered in a timely matter.

07/08 – 10/08 Randstad Temp Agency, Los Angeles, CA

Medical Scanner/Barcode Clerk: (rehire) Prepped/Sorted Medical Records to be scanned through computer system. I also created barcodes by way of computer to recognized, patient’s information at U.S.C Hospital.

01/07 – 1/08 Randstad Temp Agency Los Angeles, CA

Medical Scanner/Barcode Clerk:

Prepped/Sorted Medical Records to be scanned through computer system. I also created barcodes by way of computer to recognized, patient’s information at U.S.C Hospital.

01/06 – 04/06 On The Right Road (Church& Transitional Living) Los Angeles, CA

Clerk Typist: Prepared Church Programs, Answered phones, Faxing, photocopying, Data Entering and addministered medications to clients in program. (Prop 36, Drug Rehabilitation for men)

03/93 – 05/05 L.A. County/DCFS Adoptions Lakewood, CA

Intermediate Typist Clerk/Adoption Assistant Clerk/Search Clerk:

Prepared documents required for adoption; Attended Finalization Hearings; Processed reimbursements for applicants; assisted 7-12 Licensed Social Workers for whatever assistance that is needed. Assist in performing administrative and operation duties such as maintaining unit logs and records, preparing reports or memoranda, and other record keeping as directed. I also worked at the Child Abuse Hotline, for children that had been abused for overtime. I worked as a Search Worker locating for the whereabouts of unknown parents and to publish in a Newspaper, as assigned by the Department.

Education:

09/73 – 06/76 Hamilton High School/High School Grad. Culver City, CA

01/77 – 04/77 Trade Tech College/KeyPunch/ Certificate Los Angeles, CA

04/97 – 04/05 County of Los Angeles/Outstanding Performances Lakewood, CA

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