Customer Service Office Staff
Resume:
Martha Curtis
Wylie, Texas 75098
Employment History:
August 2015 to present
City of Wylie 300 Country Club Dr, Wylie, Texas 972-***-****
P/T Customer Svc – worked for Sr Ctr helping with senior activities and also assisted in hosting meetings/events/parties at the local community ctr until hail storm of 2016 destroyed the building. From there I assisted at the building inspection office with the overload of phone calls regarding permits to fix damage from hail storm which included answering multiple phone lines, assisting customers on the phone and in person. Worked about 2 months there until the chaos slowed enough for the office staff there to take the phone calls. My building was still not repaired so I moved to the Rec Ctr being a Rec Monitor where again answering muliple phone lines answering questions re: activities and classes. Also assisted guests who come into the rec ctr to fill out proper paperwork, take payments for classes, filing of contracts and assist the guest with gym equipment.
August 2014 to June 2015
New River Fellowship Church 1806 Martin Dr, Weatherford, Texas 817-***-****
P/T Driver – shuttle bus – In charge of transporting individuals from a remote parking lot to main building during church services. I also drive special groups to various events around the metroplex during the week.
July 2014 to June 2015
Edwards Laundry, 106 W. First St, Weatherford, Texas 817-***-****
P/T Attendant - Maintain laundry mat, in charge of keeping shelves stocked and backroom inventory, balance the cash drawer and did laundry for individuals and companies.
Feb 2013 to Feb 2014
Triple C Transit, 3500 Mineral Wells Hwy, Weatherford, Texas 800-***-****
OTR team driver with husband made deliveries from California to Florida, Minnesota to South Texas. I recorded all paperwork including log books, kept up with DOT requirements and also drove as part of the team.
May 2008 to Feb 2013
Tropic Air and Heat, P. O. Box 174961, Arlington, Texas 817-***-****
Dispatcher - take service calls and dispatch emergency calls and make appts for non emergency service calls. Answer any questions customers may have or take messages for technician to call back. Assist in any way possible to solve their issue. This job I worked from my home.
Dec 2009 to Jan 2011
Personalized Communications, 205 E. Center St, Duncanville, Texas 214-***-****
Remote Operator - Managed high volume calls relating to emergencies, taking orders over the Internet for customers such as Dallas Cowboys catalog and 1800flowers.com, made appts for several drs clinics and dentist and relays non emergency messages next business day. This job I worked from my home.
Sept 2005 to Dec 2009
Professional Ans. Service, 707 SW 1st St., Mineral Well, Texas 940-***-****
Weekend phone Operator - managed high volume calls from emergencies for Drs and Vets, service companies like gas companies, towing companies, a/c and heat companies and bail bondsmen. Company sold to Personalized Communications.
Additional info..
I have been in customer service all my adult working life. Also in June 1990 – July 2000 I owned and operated A Plus Answering Service 301 Spanish Ave., Granbury, Texas
Started the company from ground up but lost the company in my divorce. I did all the a/r, a/p, billing, complaint dept, human resources and advertising, along with answer the phone daily 8-12 hour shifts. I enjoying all aspects of customer service!
References:
Debbie Hubble – 3470 Hyacinth, Kingsland, Tx – friend - 830-***-****
Bob Dalgetty – 160 E. Water Plant Rd, Santo, Tx - previous landlord - 940-***-****
Contact this candidate