Customer Service Accounts Receivable

SABRENA E PRATHER

770-***-**** **************@**********.***

Jasper, Georgia 30143

ACCOUNTING, BILLING, CREDIT AND COLLECTIONS SPECIALIST

OBJECTIVE:

I am a professional and motivated individual seeking a business career position that will best utilize and profit from my business, customer service and accounting experience. I thrive in high pressure, deadline driven and goal oriented environments. I look forward to using my education, 20 years of experience, skills and problem solving abilities in the best way possible way for achieving the company’s goals.

Profound ability to build and maintain sound relationships predicated upon professionalism.

Excellent interpersonal relator that genuinely enjoys reaching and helping others.

Keen management professional with experience contributing to advanced financial services performance.

Innovative thinker, willing to take the lead, offering excellent communication skills, exceptional analytical and organization capabilities.

Delivers dynamic, charismatic and straightforward leadership to the workplace environment with and excellent track record in client service management, business development and financial management.

Extremely proficient in technology tools such as computers and software applications, including but not limited to: Microsoft Word, Excel and Power Point, AS400 systems, IMS, BPCS, Icon, Citrix, One World and JD Edwards, 10-key

CORE COMPENTENCIES:

Credit Analysis, Financial Accounting, Auditing, Accounting Structures & Systems, Financial and Non-Financial Reporting, Compliance, Business Development, Account Management, Strategic Planning, Team Leadership/Motivation, Client Services, Business Intelligence, Operations Improvement, Profit & Volume Growth, Project Management, Reporting, Billing, Collections

SUMMARY OF QUALIFICATIONS:

Managing numerous accounts manually and electronically with constant customer contact, maintaining strong and professional relationships with inside and outside clients, strong leadership skills, self-starter, team player, detail oriented, keen ability to anticipate problems and unusual situations, arbitrate and solve problems, assemble and collect written and electronic data, excellent written and verbal skills, exceptional organizational skills, flexible, multitasked, reliable, punctual and honest

RELATED PROFESSIONAL EXPERIENCE:

Senior Credit/Collections Analyst Manager Aug 2016-present

Impact Specialties- Kennesaw, Georgia

Collections and maintenance of over 600 accounts; including all contractors and major account; (ex. Target, Walmart, Rite-Aid, Planet Fitness, Home Depot and Starbucks), $40 million plus AR portfolio, professional high volume collection calls, delinquency letters, account reconciliation, 3rd party collections evaluation and placements as necessary, credit hold analysis for releases of past due accounts, over credit line and prepaid accounts, payment verification, maintaining and updating detail in customer files, daily maintenance on collection records, customer statements, trade credit and pay applications, write-offs recommendations, process write-off forms, collections worksheet input and distribution to corporate office,

run aging report weekly, financial statement analysis and collections reports, process check request, refunds and tax exempt documents, process credit card payments; invoice and statement distribution and reconciliation; Credit Analyst back-up; Review credit applications, run DNB’s to establish terms and credit lines for new and existing customers; request and review trade references customer maintenance- close out document request, signed purchase order request, request for copies of invoices and lock box reports, lien waivers execution with notarization, insurance certificates -email to customers when requested, process all aging A/R accounts utilizing appropriate mechanics’ lien processes (including notice of intent to lien submissions) and coordinate with legal department to record and perfect mechanics’ liens where necessary, online invoicing back-up, sort invoices and distributes to customer

*Credit Specialist/Collections Account Manager Aug 2000 - Jan 2010

Alltel/Windstream Supply, Inc.- Alpharetta, Georgia

Manage all national and affiliate accounts, invoice and statement reconciliation, collections, processing credit inquiry and approvals, establishing credit lines for new and existing customers, process DNB’s and Equifax credit reports, credit request and inquiries, credit card transactions, ACH and lock box payments, refund request and lease agreements, payment application, investigate and transfer misapplied funds, monitor bankruptcies, communicate and maintain a professional relationship with customers and sales representatives, provide and reconcile monthly financial reports for client and currency issues, provide exemplary customer service

*Accounting/Collections Representative/Premium Deposit Specialist Apr 1995 – Aug 2000

Canada Life Assurance Company-Atlanta, Georgia

Develop and maintain relationships with nationwide clients, policyholders and sales representatives, process certificate holder information, contact clients for additional information, calculate and manage premium information and statistics, interpret and educate clients of policy provisions, investigate and resolve billing and premium payment discrepancies, coordinate all overdue premium and collection efforts and procedures, transfer misapplied monies, clearing regular and error suspense, deposit premium payments in a timely and accurate manner, answer high volume phone lines, manage lock box and ACH payments, provide excellent customer service

OTHER WORK HISTORY:

Deputy Clerk of Court Feb 2013-July 2016

Cherokee County Justice Center- Canton, Georgia

Accurate and timely application of cash, check and credit card payments, preparing daily deposits, build and manage the state criminal records for new misdemeanor cases, preparing court notices and court calendar for Arraignments, Motions, Non-Jury Trials, Jury Trials, DUI and Drug Court, Transmission of offenses to Georgia Crime Information Center (GCIC) and Department of Driver Services (DDS)

Debt Recovery Specialist (temp assignment) Aug 2012 - Feb 2013

Credit Bureau Associates of Georgia- Ellijay, Georgia

Maintenance and collections of over 1,000 client accounts, efficient and accurate payment application, processing credit card, ACH and lockbox payment transactions, arrangement and negotiation of payment contracts, daily collections calls, providing professional and excellent customer service

Receptionist (temp assignment) Feb 2012 - Apr 2012

Dr. Robert Lee, DC-Ellijay, Georgia;

Front office receptionist, maintenance of patient accounts and contracts, insurance and patient billing, balance and deposit daily funds, credit card and check transactions, account reconciliation, general ledger entries and maintenance, patient account collections, maintaining the daily patient appointment schedule

EDUCATION:

Chattahoochee Technical College

CONTINUING EDUCATION:

Accounts Receivable and Collection Laws and Procedures 2000 -current

REFERENCES:

John Glassey: 770-***-****

Chris Sacchetti: 770-***-****

James Drane: 404-***-****

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