Administrative Assistant Customer Service

PetroChoice Apex, NC

Customer Service Representative January 2017 – Present

While employed at Petrochoice I have been responsible for assisting customers.

Answer phone calls from customers regarding their orders.

Place orders for customers via telephone and email.

Communicate with dispatch for issues with deliveries.

Worked with inventory to correct product availability and customer issues.

Process customer orders received via Exxon Mobil Pegmost system covering four areas.

Complete new ship to forms for new customer addresses.

Process RMA requests for customer orders.

Ultimate Staffing – Temporary Apex, NC

Customer Service Representative August 2016 – October 2016

During my time with Apex Tool Group, I was part of the hand tools team for the USA. I was responsible for helping customers.

Assist customers via telephone and email with orders.

Help customers with order and billing issues.

Work with product specialists to find customers the correct tools.

Process RMA and warranty requests.

Monitor inventory levels for orders and request product transfers from other warehouses.

Viva-It Staffing – Temporary Cary, NC

Install Base Administrator April 2016 – August 2016

During my time with Siemens Healthcare, I was responsible for creating and maintaining equipment and instrument records. I was assigned seven Regional Service Managers between two zones, the Western and Central areas of the USA.

Ran daily reports in SAP to update and create instrument and equipment records.

Handled installation and de-installation requests from seven different Regional Service Managers.

Updated Field Service Engineer records in SAP and created new shipping locations.

Obtained the necessary approvals to update and change records.

Created new customer records in SAP for shipping, billing and sold-to.

Attached equipment records to instruments based on sales orders.

Frankel Staffing Partners – Temporary Raleigh, NC

Administrative Assistant December 2015 – March 2016

While employed at this company I was responsible for membership applications for candidates interested in becoming a Free Mason of North Carolina.

Processed new membership applications using internal system while ensuring all qualifications were met for membership.

Ran background checks through the BIB system.

Searched internal databases for qualified recipients for service awards.

Generated weekly report for dues cards.

Sent out initiation letters bi-weekly for new members.

Updated member and lodge records using internal database.

Johnson Controls, Inc Durham, NC

During my time with this company I held two different positions. The first was as an administrative assistant in the Laboratory Instrumentation Services group. I was responsible for maintaining fifteen technicians’ work schedules, contacting outside vendors for maintenance and repairs, processing work orders and updating internal equipment database. The second position was as a shipping and receiving coordinator in the warehouse. My responsibilities included; processing incoming and outgoing deliveries, maintaining inventory records, and assisting technicians with parts.

Shipping and Receiving Coordinator October 2014 – May 2015

Receive, sort, and process incoming and outgoing deliveries.

Controlled warehouse inventory and parts.

Pulled parts for technicians for projects and repairs.

Generating daily reports for reordering, process invoices and packing slips.

Operated forklift to get products from shelves, unload and load trucks.

Handled Hazardous materials incoming and outgoing.

O and M Administrative Assistant September 2010 – October 2014

Enter Calibration and Maintenance Records into database; prepare records for Technicians and Supervisors.

Create requisitions and purchase orders for vendor repairs and maintenance.

Cleaned over one year backlog of scanning and archiving while maintaining current documents to be sent for electronic scanning and archiving.

Obtain invoices and service reports from vendors for completed work and process for payment.

Updated current instrumentation schedules while correcting past due schedules and inventory.

Linc Facility Services – Temporary King of Prussia, PA

Administrative Assistant to Facility Director March 2010 – June 2010

During my time with this company, I worked in the financial industry with a company that maintained the facilities.

Created Excel spreadsheets for various projects to track data.

Processed PECO energy bills and tracked energy usage.

Used PECO Evaluator to track energy usage by building.

Updated Weekly/Biweekly staff meeting reports.

Created and maintained internal shuttle schedule, including special pick-up and drop-offs.

Inbound call center experience to assist with maintenance issues.

Patrick Engineering, Inc Wayne, PA

Administrative Assistant to Vice President and Managers November 2008 – May 2009

During my time with this company, I was responsible for receptionist and administrative duties.

Verified petty cash and compiled weekly reports for corporate.

Processed expense reports for Vice President and Managers and made travel arrangements for all employees.

Updated daily financial reports, compiled weekly employee reports, sorted incoming and outgoing mail.

Organized office meetings using MeetMe conference functions.

Maintained company vehicle logs and vehicle maintenance.

Education - Cabrini College Radnor, PA

Bachelors of Science –Education December 2009

Computer Proficiencies:

Microsoft Excel, Word, Access, PowerPoint, and Outlook

Proficient in Windows and Mac programs

Quickbooks

Adobe Publisher

WebEx Online Meetings

Fedline Advantage

Lotus Notes

SAP

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