Customer Service Help Desk
Resume:
Samuel Wall
***** ******** *****, ********* ** **505
******@*****.***
OBJECTIVE
To accept a challenging position with a technology company that will utilize my knowledge, experience and skills, offering me the ability to further my career while being an asset and of benefit to the organization.
CERTIFICATIONS
CompTIA A+
SKILLS
Possess excellent problem-solving skills required to provide highest quality of customer and personal service.
Develop and maintain a good rapport with customers.
Able to work independently, managing multiple responsibilities simultaneously.
Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
Results driven, logical and systematic approach to achieving tasks and objectives.
High personal standards and attention to detail.
Methodical and precise approach to completing tasks and objectives.
Good tactical appreciation and vision; able to construct and employ sophisticated plans.
Analytical and questioning, endeavors for quality.
Proficient in MS Windows, MS Office.
Working knowledge of help desk software, databases and remote control.
Proven working experience in providing help desk support.
EMPLOYMENT
November 2016 – December 2016
Picker
Amazon
Moreno Valley, CA
Locate product in the warehouse using location forms. Pull products from shelves and ensure that they are not damaged. Read work orders and received verbal instructions for work assignments. Transport filled orders to and from shipping area. Perform general cleaning duties.
September 2016 – November 2016
Poll Placement Worker
Kelly Services
San Bernardino, CA
Place poll workers at sites using various criteria. Design and Assemble Poll Worker Materials. Analyze poll worker information.
June 2013 – August 2016
Service Desk Technician
Vaco Technology Services
Torrance, CA
Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Prepare evaluations of software or hardware, and recommend improvements or upgrades.
EDUCATION
DeVry University
Coloton, CA
Bachelor of Science in Networking Systems Administration
32 Units Completed
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