Customer Service Administrative Assistant

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

ANGELA HEUER

**** *. **** **. #*, Davenport, IA 52807 C: 563-***-**** **********@*****.*** Highly enthusiastic customer service professional with over 25 years of client interface experience. Computer proficient

Active listening skills

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills

Adaptive team player

Telephone skills

Typing

Customer Interface

Greeted customers upon entrance with a smile.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Educated customers on products and services.

Supported the Sales Team by uncovering a customers needs and recommending services and products.

Assisted customers with trouble shooting their products. Managed the showroom floor to ensure that wait times were kept to minimum.

03/1985 to 08/1991 Collections

Tarzana Regional Medical Center 䠉 Tarzana, CA

Worked as Collections Professional contacting guests to make payment arrangements for their portion of medical services completed by our facility and coming up with creative ways to do so.

06/1992 to 06/1993 Administrative Assistant

Contel Cellular 䠉 Davenport, IA

Performed cashier duties, Accounts Payable, Accounts Receivable, maintained filing, end of day deposits, monthly inventory, checked for accuracy on contracts daily.

06/1993 to 11/2016 Experience Specialist

Verizon Wireless 䠉 Davenport, IA

Greeted guests with a smile and a positive attitude, provided back-up for our Sales Team when needed. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Performed cashier duties, product assistance. Resolved product issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints. Kept abreast of rapidly evolving technology. Performed store opening and closing duties, including counting cash drawers, preparing bank deposits and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges. Expressed appreciation and invited customers to return to the store.

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