Sales Customer Service
Resume:
Vincent Ma
** ********* **., **** **, New York, NY 10002
*****.***@*****.***
EDUCATION:
New York University, Leonard N. Stern School of Business - Langone MBA Program August 2014 – May 2017
– Real Estate Finance
Binghamton University, State University of New York - School of Management (SOM) September 2008 – May 2012
– B.S. Accounting
WORK EXPERIENCE:
Metropolitan Valuation Services, - New York, New York November 2016 – March 2017 Associate Appraiser
Performed on-site inspection of subject property and interviewed the superintendent and management
Conducted detailed market research of regional, neighborhood and property characteristics and comparable rents and leases
Reviewed rent rolls, DHCR forms, commercial leases, contracts of sale and other relevant documents
Modeled stabilized income and expenses in Excel based on historical data and market knowledge
Derived a cap rate from comparable sales data and performed IRR, NPV and DSCR analyses
Calculated value utilizing income capitalization, band of investment and sales comparison methods, then reconciled values
Drafted, revised and finalized appraisal reports for rent stabilized multifamily and mixed-use apartment buildings in NYC REIS Inc, - New York, New York June 2015 – October 2016 Senior Analyst – Sales Comparables
Researched and compiled data on sales of commercial real estate including sale price, buyer/seller information, cap rates, etc.
Responsible for following up with multiple major Metropolitan Statistical Areas in the United States
Manipulated Excel pivot tables containing thousands of lines of data to find obscure CRE sales
Inputted data into proprietary sales comp software and manually updated older entries as new information arose
Resolved urgent client requests for additional sales comp data and filled gaps in our database/coverage zones
Trained in the use of countless county assessor/recorder sites and real estate transaction databases nationwide
Performed daily final quality checks for junior analysts and set their entries to live (client usable) status KCT Abstract - New York, New York January 2015 – May 2015 Recording/Escrow Officer
Sorted and reviewed closing packages for mistakes, escrow payments, recordable documents and other issues to be resolved
Analyzed, corrected and submitted time sensitive post-closing property documentation via ACRIS and Simplifile
Retained constant communication with clients to track down missing documentation and corrected/updated erroneous information
Managed, scheduled and disbursed escrow payments on behalf of clients for taxes, water bills, judgments and other liens
Updated payment recording and escrow payment accounts via Microsoft Excel spreadsheets
Scanned, stored and organized files utilizing TrackerPro systems Green Wave Abstract - Merrick, New York July 2014 – September 2014 Clearance Officer/Recording Specialist - Summer Contract
Managed clearance for purchases of high value commercial properties, foreclosures and short sales in NYC and Long Island area
Proofread, prepare and submit sensitive post-closing documentation for recording with numerous NY counties
Organized, balanced and disbursed funds from recording and operating accounts to pay for transfer and mortgage taxes
Oversaw escrow and recording accounts through QuickBooks TitleVest - New York, New York July 2012 – February 2014 Clearance Officer/Recording Specialist
Operated as liaison between title company and borrowers, bank attorneys and mortgage brokers
Granted authorization to clear home loans to close by resolving holds and assessing background checks on borrowers
Provided superior direct customer service to clients and cleared a high volume of files on a time sensitive schedule
Prepared and submitted sensitive documentation from closing to NYC county clerk for approval and recording
Ranked #1 Clearance Department and Title Agency by JPMorgan Chase metrics for 2 consecutive years SKILLS
Very proficient with MS Office Suite. Experienced in Excel financial modeling. Certified in ARGUS Enterprise. Trained in QuickBooks, Pacer, TrackerPro, ACRIS, PropertyShark, CoStar, Real Capital Analytics and REIS systems. Beginner with Python. Experienced in computer software/hardware installation and removal. Skilled typist at 94 WPM.
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