James G. Vinson

**** **** **. *.*.

Canton, Ohio 44708

ac1ciw@r.postjobfree.com

330-***-****

SUMMARY: Military veteran, 28 years of proven leadership, technical, and medical performance, seeking to leverage education to further opportunities in information technology and other computer related fields

SKILLS:

Computer / Technical:

oAssistance in the resolution of incident management requests related to Voice and Data Network, Server, Client PC and Mainframe environments.

oDesktop support: installation and trouble shoot desktop and laptop network connections and various printer/copier type repairs and the delivery of peripherals and phone systems for customers

oRepairs and setup of IP address of various printers such as Konica, Dell, and HP for support stations and other various sites

oEight years install/ troubleshoot wireless access points and routers

oEight years install/ troubleshoot Ethernet cables (Cat 3,5a &5e,6, & coaxial), patch panels, and phone block systems

o12 years’ extensive workstation support (installation of hardware/ software and repair, various Microsoft Operating Systems, virus removal)

oFamiliar with single-domain Active Directory and Window Server

oVNC / VPN Remote control access

oShipping/ Receiving of various equipment for a IT warehouse and scanning them into the warehouse, break-fix area or configuration area

oInstallation of digital cable system and its various equipment for Time Warner Cable company such as routers and various modems

oInstallation of security cameras along w/ DVR system

oElectronic Medical Software support for various major hospitals in Cleveland, Ohio using EPIC software

Leadership:

o14 years military reserve section chief – operational readiness accountability with successful inspection performances

Other Skill sets:

oSix years military Section chief of Howitzer

oThree years Section Chief/Supervisor of EMT section in military Combat Hospital unit

oOne year as a LPN in military

oFive years EMT medic/ LPN for military

oThree years night shift supervisor for EMR for AlegoHealth

oFour years instructor for Summit County Board of Developmental Disabilities

o15 plus years as STNA and Home Health care giver

Competencies:

oUtilization of knowledge towards the assistance of internal customers.

oResolution of hardware/software issues via incident management process,

oMaintenance the health and 100% availability of network systems by assisting in the resolution of any incidents or requests impacting outages in voice and data network, server, client PC and mainframe environments.

oCustomer service relations to consumer related issues face to face, over the phone lines, IM (Instant Messaging system), and Emails

oDelivery and set up of laptop/desktops to customer’s desks location and connection to the network

oData transfers of files, documents, and various shared drives

oSoftware entitlement and data transfer (USMT) or backup

oRemote access to groups of computers VPN

oTrouble shooting various printers both desktop and heavy duty printers, the installation of their maintenance kits, and establishing the IP address for network connections

oHandling packages, PC’s and various other equipment from Break-fix and shipping new equipment to customer’s destination via home, business, and recycle station

oIT Externship: ClarkTel Communications, install/troubleshoot/repair workstation hardware / software, network connectivity

oIT Externship: Akron Urban League, Data programming in Excel, distribution of PCs, and creating spreadsheets for computer base programs

oWorkstation laptop/Desktop: Window XP, 7, 8 and 10 operating systems, virus removal, hardware repair / software applications

oNetwork: Cabling, switches, IP addressing, file share, troubleshoot

oTroubleshooting installation of customers cabling systems (indoors/ outdoors

EMPLOYMENT HISTORY

Progressive Insurance Co. (Contractor through Chagrin Consulting Service Inc) Dec 2016- May 2017

IT Infrastructure Operations Analyst Associate

Handle the high-volume, low-severity incidents generated from users or automated system-alerts across multiple technology domains on a 24 x 7 basis, the monitoring of incident tickets, focusing on service restoration. By doing this, the IOS Tier 2 operation teams can concentrate on the medium-high severity incidents.

Progressive Insurance Co. (Contractor through Chagrin Consulting Service Inc) Apr 2014- Nov 2016

IT Systems Engineer

Desktop support Tier 2 for customers' laptop, desktops, desktop/network printers (Samsung, Dell, HP, Xerox, and Konica) and Avaya telephone equipment/ systems, troubleshoot helpdesk issues, coordinate low to high priority Remedy, PSC, Incident, and Work order ticket

Progressive Insurance Co. (Contractor through Chagrin Consulting Service Inc) Jan 2013- Apr 2014

IT Warehouse Specialist Assoc.

Shipping / Receiving of various IT Warehouse equipment for Progressive Insurance Company

AlegoHealth June 2010- June 2015

EMR / PMA Support

Night shift Project Manager Assistant for various hospital projects throughout Cleveland Clinic, University Hospitals, and various other hospitals

Assisted Physicians, nurses, and other medical staff in procedures, scripts medical software (EPIC)

Accountability of staff and oversee locations for staff assistance for the shift

Interspace Technology Jul 2012- Jan 13

Subcontractor

Installation of digital cable system and its various equipment such as: Digital converter boxes, HD converter boxes, HD only boxes, various internet modems and wireless routers and telephone modems

ClarkTel Telecommunications Inc. Mar 2012- Jul 2012

Field technician / computer repair

Installation of security equipment such as cameras using latest DVR systems, running various types of cabling (CAT 3,5,6), and PC repair both hard and software issues for laptops, desktops, tablets and virus protection

The Help Button Oct 2011– Jan 2012

Field Tech

Install/ troubleshoot wireless routers, modems, Ethernet cables, patch panels

Ran Cabling throughout business facilities and installed access points to an IBF or MDF site

Summit County Board of Developmental Disabilities May 2007– Sept 2011

Floater Assistant / Class Rm, Instructor

Instructed MRDD clients in a class room setting, assisted in their daily involvement into the community and production work in a workshop setting

Kindred Specialty Hospital Aug 2004 – Apr 2006

Monitor Technician

Application of EKG equipment, record EKG status, and interpret EKG strips and readings for the Physicians and Nursing Staff

Record patient data, lab-work, and scheduling other important hospital procedures

Secretarial task with daily hospital floor routine

Assisted nursing staff w/ blood draws and acquired vital signs from patients

Barberton Citizen Hospital Nov 2002 – Aug 2004

STNA

Care of patients: clothing, feeding, daily hygiene, ambulation, and record vital signs

United States Army & Air Force Reserve Jan 1989 –Apr 2004

Sec. Chief Sergeant / E-6

Hospital and Artillery units, performance reports, safety, and accountability of personal and equipment for 12 to 50 soldiers

Chief of EMT section of Hospital unit and Chief of Artillery Howitzers w/ crew

Aided in Katrina disaster through Air Force Reservist

Tour in Afghanistan as infantry and Iraq as medical

EDUCATION

Brown Mackie College, Akron, Ohio

Associate of Applied Science in Information Technology, Oct 2010, GPA 3.80

Associate of Applied Science in Computer Networking and Applications, Jan 2011, GPA 3.89

Miami Valley CTC, Dayton Ohio

Diploma, LPN, Nov 2001, GPA 3.40

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