Customer Service/ Food industry Manager

Keimi Lee

***** *. ***** **. ******

Aurora, CO *0015

720-***-**** / *****.***@*****.***

Summary

I am a highly motivated and professional self-starter who has an in depth knowledge in retail business and management, along with extensive experience in the food service industry. I possess excellent leadership and interpersonal skills useful for both short term and long term planning. I am very fast learner.

I can speak and write Japanese and Korean fluently.

Education

West Valley Community College Saratoga, CA

Tokyo Toritsu Meguro High School Tokyo, Japan

Tokyoto Scholarship Recipient March 1983

Skills

Micro Soft / Excel / Power point / Data entry

Work Experience

Baxter ( Englewood, CO ) Contractor

Employment Time : August 8th, 2016 - Current Time

Manufacturing Associate III

*Prepare media and buffer solutions, *Operate Clean-in-Place(CIP) and Steam-in-Place systems, *Assemble and operate filtration systems, *Operate general production equipment (such as pH and conductivity meters, autoclave, portable mixer, etc),* Monitor and record critical process parameters, *Complete all relevant paperwork following GOP/GMP guidelines, *Perform routine maintenance and cleaning of production equipment to maintain in GMP fashion, *Perform sampling using aseptic techniques, *Participate on Continuous improvement Teams, *Train and mentor other team members, *Write, revise and review pertinent documentation as appropriate, *Troubleshoot process problems and respond to process alarms, *Assist with process/equipment validation and data analysis, *Work with other groups such as maintenance/metrology to ensure preventative maintenance is done,* Initiate and/or coordinate other process improvement projects,* May perform other duties as assigned

McDonald’s Corporation (Aurora, CO) Department manager

Employment Time: April 23rd, 2012 - Current Time

*Running store business (entire customer services)

*Assumes the role of working-manager with added tasks of preparation, serving, cashiering, and sanitation tasks, Food Safety, manage employees

*Manages scheduling and delegating all project assignments for timely completion

*Submission of reports involving revenue of worked shift, food control, inventory, and maintenance and equipment requests

Cherry Creek School District #5 (Aurora, CO) Food and Nutrition Service Facility Manager

Employment Time: April 5th, 2005 – April 20th, 2012

*Assumes the role of working-manager with added tasks of preparation, serving, cashiering, and sanitation tasks

*Manages scheduling and delegating single project assignments for timely completion

*Submission of reports involving revenue, food orders, payroll, menu worksheets, inventory, and maintenance and equipment requests

Mission City Coffee Roasting Company (San Jose, CA) Owner and Manager

Employment Time: January 1st, 2000 – March 27th, 2004

*Increased sales volume by $130% within one year through merchandise sales

*Hired and trained employees and staff

*Responsible for handling revenue, inventory, merchandising, purchasing, roasting coffee and customer service

Subway Sandwich & Salad (Mountain View, CA) Owner and Manager

Employment Time: February 4th 1989 – December 31st, 1999

*Increased sales volume by 150% through customer service and product quality

*Expanded merchandise purchase and sales

*Responsible for handling revenue, inventory, merchandise, and customer service

Hyundai Electronic America Inc. (San Jose, CA) Accountant

Employment Time: January 2nd, 1989 – April 30th, 1992

*Responsible for performing mailroom duties, inputting data entry, invoices, order numbers, and depositing financial funds of over $2 million

*Responsible for auditing accuracy and completeness of financial reports

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