Customer Service

Alexandra R. Williams

**** ******** *** ****** ** 18042

Cell: 484-***-****

Email: *********.******@*****.***

OBJECTIVE

With a background in logistics and mathematics, I have a strong focus on supply chain integration with a passion to work with clients and drive process improvement. I have a desire to pursue business engagements that scope projects for cost cutting and lean supply

Improvements.

PERSONAL ATTRIBUTES

Strong written and verbal communication skills, including being a good listener

Open and inclusive personal style that is approachable

Logical thinker with strong critical thinking skills

Hard-working achiever with strong work ethic

Reliable and dependable team member who takes responsibility seriously

High energy can do attitude and a willingness to “roll up the sleeves”

Positive relationship builder with ability to build consensus

EDUCATION

University of Pittsburgh – Bachelor of Science in Applied Mathematics (May 2010), GPA 3.5

Minor in Economics and French Language and Literature

EMPLOYMENT HISTORY

Linde Gases LLC, North America (April 2013- present)

Distribution Planner II (August 2016- present)

Successfully was promoted after 20 months as a Distribution Planner with same responsibilities as listed below

Distribution Planner (December 2014-August 2016)

Promoted to position after 20 months at Linde as a Coverage Coordinator

Manage daily deliveries of over 40 drivers in both Torrance and Richmond, CA

Regularly provide quick and effective solutions to new customer opportunities to make it possible for Linde to expand its Western Region market

Improved the forecast performance goal from 80% to 95% in both locations of the yearly goal

Establish daily delivery schedules for both plants to serve their local customers, utilizing software consisting of customer databases, product measuring systems, scheduling and driver tracking, all along with customer communications by phone and email

Track payload data and early deliveries through use of the payload database system and local scorecard meetings as well as weekly "end of shift" reports

Maintain customer contact information, working schedules, and access information in the customer database through regular communication with customers, daily reports, and relationships with inside/outside sales group

Coordinate rapid and effective responses to sudden changes in supply and demand such as onsite plant outages, distribution plant outages, equipment breakdowns and driver absences

Interface with plant depot transportation management on a daily basis to resolve issues with drivers and equipment and to optimize the next day schedule

Interface with the plant production team to coordinate more efficient product use to ensure there are no interruptions

Verify accuracy of the driver work matrix and equipment list daily and insure that changes to the work matrix and equipment list are made quickly to minimize scheduling errors

Develop and utilize problem solving abilities to overcome operational challenges and provide customers with uninterrupted supply of product

Assist in delivery of Linde safety goals and profit goals

Successfully scheduled for over a year without personal involvement in a service interruption

Coverage Coordinator (April 2013-December 2014)

Monitor delivery schedules and customer needs across the entire United States for Linde product deliveries

Ensured customer storage tank levels were maintained through delivery scheduling and dispatch modification, utilizing software consisting of customer databases, product measuring systems, scheduling and driver tracking

Implemented real time, on demand changes to driver dispatches and ensured drivers were informed of changes in order to address sudden changes in customer demand throughout the country

Maximized company profitability, employee and customer safety, and customer satisfaction through the coordination of customer needs, Linde production capabilities, driver and equipment resources, and sales requirements

Maintained an open line of communication between Customer Engineering Services, Sales, Distribution, and Production after hours in order to react to changing customers’ needs or issues as quickly as possible

Consistently maintained the highest statistics in customer telemetry alarms answered and solved, phone calls taken and late driver alarms resolved.

Assisted in the support of all Linde teams in meeting the safety goals of the organization

Became an agent of change by supporting new solutions and systems to further improve business performance

Acted as the lead in event of an emergency by working with the SHEQ/HIRT team on emergency response, spills, personal injury, and vehicle accident

TD Bank (June 2011-April 2013)

Financial Services Representative/Customer Service

Successfully completed notary license

Received NMLS certification

Obtained Life, Accident and Health Insurance license for both Pennsylvania and New Jersey

Center for Animal Health and Welfare (May 2009-January 2010)

Kennel Manger

Earned a leadership position while working part-time that was the responsible for the care and security of over 120 animals

Developed and implemented a more effective cleaning procedure that resulted in 30% less cleaning time

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