Customer Service Assistant

Location:

Memphis, TN

Salary:

$35,000-$40,000

Posted:

July 17, 2017

Contact this candidate

Resume:

Kanaverdentha Davis- Williams

**** **** ****** ********, ** 38134

(H) 901-***-**** or (C) 901-***-****

*****************@*******.***

Qualified Receptionist with five ten years of varies administrative/clerical work experience and proven ability to handle and manage office environment; Possesses effective organizational skills and plays attention to request and details, in addition to willingness to work above and beyond the call of duty. People oriented with excellent interpersonal skills and oral and written communication skills.

Clerical: Excellent customer service, organizational, and time management skills; experience in answering multi- line telephone and helping when needed; typing skills; proficient in general office procedures such as filing, faxing, sorting & disturbing mail, and copying. Also possess intermediate skills and knowledge in Excel, MS Word, Publisher, Power Point, and Outlook.

Work Experience: Teacher Counselor 2

Youth Villages- Memphis, TN

December 2015- Present

Responsibilities: Ensuring the safety of all youth, as well as making sure that all youth needs are met, ensuring that staff to child ratio is in compliance, maintain case management notes and documentation of all youth, keep a clear line of communication between staff, parents and youth, E-Scanning documents so that they are readily available when request or required, copying, filing, monitoring staff and youth throughout the day.

Skills Used: Computer skills, typing, data entry reports, problem solving and resolutions, offer staff support across shifts, and paying close attention to detail.

Clerical Specialist

Shelby County Government- Aging Commission of the Mid-South -Memphis, TN

July 2014 to October 2015

Responsibilities : Answering multi-line telephone, faxing, coping, filing, sorting mail, ordering office supplies, creating spreadsheets and updated agency documents, follow up with obtaining clients medical records, communicate with clients and staff via email, do over the phone surveys for clients satisfaction, log referral information and distribute referrals, others as assigned or appointed.

Accomplishments: I was able to attend New Horizon computer center and the Clerical Series classes through Shelby County Government to obtain updated training that will enhance my job and allow me to better assist the clients.

Skills Used: Typing, computer skills, problem solving, calculating numbers and data for reports, offer administrative and clerical support, and paying close attention to detail.

Teacher

Shelby County Head Start -Millington, TN

2013 to 2014

Responsibilities :Greeting parents, visitors, and other guest upon arrival and departure to the program, writing lesson plans, newsletters, conducting home visits, filing, tracking and assessing the children in my classroom, maintaining a safe learning environment for educational purposes to the children, maintain confidentially of the children and families in the program, informing parents of incidents and mishaps the child may have had while at school, keeping a individual work from each child to show progress and if continuous learning was needed.

Accomplishments: Maintaining a positive working with relationship with the children and their families, allowing the parents to feel secure and peace to that their child was in a safe environment and learning.

Skills Used: Compassion, nurturing, listens to family’s issues and struggles, applying knowledge, calculating the children growth and progress, typing, computer knowledge, clerical, professionalism and respect.

Child Care Teacher

Southwest Tennessee Community College -Memphis, TN

2001 to 2013

Responsibilities

Greeting parents, visitors, and other guest upon arrival and departure to the program, assist writing lesson plans, give ideas for newsletters and upcoming events, filing, maintaining a safe learning environment, maintain confidentially of the children and families in the program, informing parents of incidents and mishaps

Accomplishments: Returning to school to better understand my job and duties to care for infants and toddlers.

Skills Used: Compassion, nurturing to the children and families, listening to families issues and struggles, and respect.

Clerical Assistant

Middle College High School -Memphis, TN

2000 to 2000

Clerical Assistant

Southwest Tennessee-Memphis, TN

1999 to 1999

Responsibilities: Answering multi-line telephone, faxing sorting mail, filing and creating filing system, mailing out purchasing request and bids, greeting visitors and faculty at the college as well as possible vendors.

Accomplishments: Maintain work load, offered and assisted in other capacity when needed to assist with maintain work load.

Office Assistant

Summer Youth Internship Program- Memphis, TN

1995 to 1997

Responsibilities: Light office duties, greeting of faculty, staff and guest, minor filing, faxing, copying, answer multi-line phone.

Education

Early Childhood Education- Ashford University Clinton, IA 2013 to 2015

Early Childhood education- Southwest Tennessee Community College

Memphis, TN 2005 to 2008

References

Professional

Debby Taylor- Child Care Specialist