Customer Service Sales Representative

Quinn Wease

***** ****** ***** **. *-Mail: *******@*****.***

Fishers, IN 46037 Phone: 317-***-****

EDUCATION:

Bachelor of Science in Health Science, Ball State University, Muncie, IN August 2011-July 2015

WORK EXPERIENCE:

Verve Health, Indianapolis, IN – Account Manager January 2017- Present

Develop, Implement and analyze a customized wellness program for counties within the Midwest region

Organize wellness screenings for my clients employees to participate in, to receive wellness premium and incentives on their health insurance

Keep up with client satisfaction by staying in contact with the employees and letting them reach out to me for any questions and concerns they might have

Complete detailed monthly reports through our online wellness portal and switching the reports over to excel

Manage confidential information from our clients through the ongoing wellness screenings

Manage wellness program classes for clientele

Verve Health, Indianapolis, IN – Health Educator April 2016- Present

Conduct Biometric Screenings and Health Coaching consultations to our clients through the Midwest, West Coast and East Coast regions

Conduct finger stick prick to receive cholesterol, glucose results as well as A1c testing, tobacco testing, Blood pressure, BMI/Bf%, height and weight

Interpret and analyze results from the screenings

Identify and communicate health education wellness programs with the employees of our clients

Web MD, Indianapolis, IN - Condition Management Contractor Jan 2016-April 2016

Conducted cold calling to employees of this client that were eligible for the program to expand enrollment

Provided customer service and one call resolution to handle customers questions and concerns

Collaborated with Account Management on escalated issues of non-routine nature

Communicated with clients that were interested in knowing more about the Health Coaching programs WebMD offered

Nordstrom Fashion Mall, Indianapolis, IN - Sales Representative May 2014-January 2016

Responsible for the customers satisfaction by making sure the customers receive the finest fit, quality and selection

Used directive selling techniques to make sure I was exceeding my selling goals

Acted as a fashion role model and product knowledge expert for each customer

Built lasting relationships with customers by contacting them to follow up on purchases they have made and suggest new trends/products within each department

Became a team player to ensure customers received the best customer service and maintained strong relationships with each customer

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