Project Management

Charles Rojas

**** ********* ***** ~ West Bloomfield, MI 48323 ~ 248-***-**** ~ ac1ch8@r.postjobfree.com

Qualifications Profile

project management Business analysis Process improvement

A proven visionary and strategic leader that translates strategies and project management initiatives into maximum profits commensurate with corporate missions and process improvements. Top-performing professional with demonstrated expertise in all aspects of project management and process improvement. Instrumental in enhancing profitability, streamlining processes, developing strategic initiatives, and introducing process improvements. Skilled to maintaining a reputation built on quality, business acumen, and ethics. Specialized expertise in understanding corporate culture, navigating organizational dynamics, and translating corporate strategies into tangible operating results.

Core Competencies

Project Management

Reporting

Team Leadership

Process Improvement

Information Technology

Team Support

Business Analysis

Strategic Planning

Risk Management

Career Highlights

Streamlined information technology systems through process and workflow improvements.

Enhanced e-commerce website functionality through client interaction, field research, and process improvements.

Played a key role in launching new company/division on multiple occasions.

Designed a cost per page pricing process and strategy, which was rolled out as the corporate business model.

Developed a proactive method of monitoring client needs using a software application.

Working within a budget managed the creation of multiple company web sites from inception to completion.

Managed 400+ client projects for ADP.

Technical Skills

MS Word, OneNote, Excel, Outlook, Access, PowerPoint, Office 365, Project, Lync, Skype, SQL, Windows XP, Windows Vista, Windows 7/8, MS Run command, MS Exchange Server, Active Directory, Blackberry Server, Mac OS, Goldmine, ACT, Salesforce.com, E-Automate ERP, NetSuite, Yahoo! Web Analytics, GoToMeeting.com, GoToMyPc.com, Remote Assist, Rapid Assist, LogMeIn.com, iPad/iPhone set-up, PC Support, Crystal Reports, SharePoint, WebEx, Remote Desktop, Citrix, Clarify CRM, Siebel CRM, IBM Lotus SameTime Connect, Bomgar, SFTP (Tumbleweed), PGP/SSH keys, SQR, IBM WebSphere MQ, CA Service Desk Manager, and VPN.

Professional Experience

Automatic Data Processing (ADP), Ann Arbor, MI (2012 – 2017)

Application and Technology Specialist (Project Manager)

Managed client implementations for web based payroll products.

Work with Time Labor Management, Database Engineering, and Network Engineering to process tickets (CA Service Desk, Siebel CRM ), follow-up on work performed, and troubleshoot issues.

Managed and tracked clients using MS Access and Siebel CRM tool. Working with the client project team to move client from implementation status to a service status after product go-live.

Process requests for client FTP accounts and file movements (interfaces). Making sure the client files are transferring from client’s FTP account to payroll product and visa versa. Troubleshoot and resolve any issues related to interfaces. Work with both PGP encryption and SSH keys when needed.

Participating in calls to work though checklist items for assigned client.

On rotation to support ADP’s premium payroll product platform. The on-call rotation requires ticket processing (CA Service Desk, Siebel CRM), following up on tickets, post mortem review of root cause, logging into the application to troubleshoot issues, participation on bridge calls to resolve product outages, and investigating Alerts.

Assigned special projects from department director and team leaders. These projects ranged from client research, identifying process issues, recommended process improvements, and fact gathering for upper management.

Assisted with client data migrations from one hosting center to another. Consisting of research, document creation, and testing.

Assist with server initiated clock testing for VPN managed clients. Direct calls between client, network engineering, and technical consultant.

Training new associates on processes, software, and tools for day to day support.

ORIGIN DIGITAL, INC., Weehawken, NJ (2011-2012) (90-day contract)

Business Analyst

Provided direction to project management initiatives from inception through completion including project scope, deliverables, improved processes, and budgets using NetSuite.

Streamlined business activities and introduced process improvements to financial team.

In NetSuite designed an employee time tracking report for the CFO, which aided in decision-making and improved processes.

In NetSuite designed a project utilization report to measure productive employee hours for the CFO, which aided in decision-making and improved processes.

Augmented the e-file cabinet system within NetSuite and enhanced efficiency. Created a procedural process for improved workflow within the various departments.

Arranged and directed conference calls with executive team, internal support, and software manufacture (NetSuite) on routine basis.

Reported and tracked timeline for executive team (NetSuite, Open Project)

Utilized GoToMeeting.com and Remote Assist for screen sharing and support during conference calls

Maintained and stored project notes on e-file cabinet system for continuity amongst project team members.

IMAGE ONE CORPORATION, Oak Park, MI (2002 – 2011)

Project Manager

Directed operational matters within the IT department. Administered 4 websites for the company. I supported, supervised and mentored employees in daily job duties. Developed processes improvement strategies for internal staff and clients. Handled database management tasks. Worked with clients, internal staff, and third party web developer to enhance and support e-commerce web sites.

Created processes, maintained, supported, and trained local and remote staff (AZ, CA, FL, IA NC, OH and TX) on accounting/dispatch/tech. service ERP software (E-Automate), CRM (ACT/Goldmine/Salesforce.com), Microsoft products (Access, Excel, Outlook, PowerPoint, Server, SQL, and Word), and print management software (HP WebJet and Print Fleet).

Researched competitor e-commerce sites for pricing strategy and process improvements.

Managed (ACT/Goldmine/Salesforce.com), Microsoft products (Access, Excel, Outlook, PowerPoint, Server, SQL, and Word), and print management software (HP WebJet and Print Fleet).

Established product pricing & implemented process guidelines for pricing (Excel, Word).

Maintained databases for e-commerce web sites (CSV files), client purchase order systems (Excel), credit card processing compliance (eVault), and company pricing standards (Excel)

Conducted weekly meeting with sales team, next steps, and followed-up on tasks statuses.

Routine calls with clients, IT support, web developer, and vendors (GoToMeeting.com, Rapid Assist, Skype, and WebEx).

Managed MS Exchange Server and Active Directory (Email, distribution groups, and user account management).

Updated team members on project statuses. Tracked delays (Open Project) and/or issues preventing milestone achievements.

Performed accounting, budget management, and report generation for executive, sales, and technical services teams (Access, Crystal Reports, Excel, PowerPoint, and Word).

Developed a workflow process for proactive automated service and supply ordering protocol using web based application (PrintFleet).

Provided support to sales, marketing, and customer service with RFP, RFQ, general pricing, and report analysis and generation (Excel, PowerPoint, Visio, Word, Web Support)

Performed on-site customer assessments with an overall objective of decreasing costs, identify inefficiencies, and evaluating internal resource time. Presented findings to sales and executive teams. During the assessment process internal staff meetings and client conference calls were routine. (Excel, HP IPAA tool, PowerPoint, Word, and Visio mapping)

Managed special client accounts for overall satisfaction (Excel, PowerPoint, Rhythm calls, Word, and Web Support).

Desktop Support

Inside/Outside Sales

AVENTRIC TECHNOLOGIES, INC., Madison Heights, MI (1998 – 2001)

Vice President of Operations

Provided leadership and direction to operations management, project management, team supervision, and business analysis. Oversaw 15 employees daily. Formulated processes, workflow, and quotas for the sales team. Oversaw company web site creation.

Introduced process improvements for payroll, purchases order, and sales systems.

Introduced process technology enhancements with software and network enhancements.

Cultivated positive and enduring relationships with customers, vendors, and manufacturers through offsite meetings and rhythm conference calls.

Conducted weekly group and individual employee meetings to ascertain status on projects and overall state of mind.

DIGISCAN MEDICAL SYSTEMS, INC., Madison Heights, MI (1996-1998)

Team Leader/Sales

Provided leadership and direction to the sales team. Selling ambulatory electrocardiography devices (digital holter monitors) and an ECG analysis service to hospitals and medical practices.

Sales to hospital administration and physicians.

Introduced process improvements to office operations (CRM) and sales process (leads and marketing).

Education

The University of Detroit Mercy-Graduate School of Business

Masters of Business Administration

The University of Michigan Ann Arbor

Bachelor of Science in Political Science

Contact this candidate