Customer Service Assistant
Resume:
Cynthia L. Johnson *** Southridge Drive
Cranberry Twp, PA 16066
************@*******.***
Highly motivated Assistant who is professional and possesses a high degree of integrity and ethics. Conscientious Team Member who is customer oriented providing exceptional customer service while maintaining respected internal and external relationships. Experienced in planning and implementation enabling me to successfully support the Sr. Vice President and the Information Services Department in multiple administrative aspects. My skills to work successfully in a fast-paced, demanding environment that presents diverse challenges include strong organization skills with the ability to multi-task, strong verbal and written communication skills, team player and dedicated contributor, advanced computer skills and the willingness to continually develop within my current role.
Professional Experience:
Armstrong Group of Companies April 2017 – Present
Executive Assistant
Support up to 10 Executives, focused on the President, with a wide range of time-driven administrative support on a daily basis including reporting, spreadsheets, research and compilations. (as well as support for GMs and SMs when in office)
TRAVEL ARRANGEMENTS: Research and provide travel arrangements including flight, hotel, transportation, and conference registrations. Maintenance of all receipts and itineraries for executives and management.
INTERVIEW COORDINATION: Includes arranging prescreening calls, corporate office visits, all travel arrangements and accommodations for perspective candidates.
CONFERENCE RESERVATIONS: Allocate Executive and Management meeting space and corresponding conference bridges on a daily basis, as well as conference bridges for company meetings.
CHARITY: Coordinate with Marketing department all holiday charitable company events/donations including correspondence and distribution of donations.
EXPENSE REPORTS: Research, compile and organize monthly expense reports, personal and business, for up to Executives.
ENTERTAINMENT: Organize and track seasonal company game tickets with Sales department. Orchestrate all aspects of company functions, (event planning, coordination, correspondence, travel, purchase, detail), to ensure flawless events including: Company Christmas Party, Annual Picnic, Company Lunches, Sales Awards Banquet, GM Summit, Sales Summits, ETC.
MEALS: Coordinate orders, reservations, payments, delivery of food for Executive, Sales and occasional departmental meetings/events.
COMPANY CORRESPONDENCE: Prepare and maintain email communications including executive announcements and sympathy acknowledgements.
TIMESHEETS/MILEAGE REPORTS: Weekly timesheets compilations of executives+. Prepare mileage summaries for all Executives.
CUSTOMER SERVICE CALLS: Handle all escalated customer service calls to ensure complete customer satisfaction, and ultimately keep them from reaching President and CEO.
Giant Eagle, Inc.
Executive Assistant February 2009 – July 2016
Support the CIO, VP and Executive Assistant in day-to-day operations; prepare for meetings and maintain schedules; anticipate and identify where problems might arise
Develop and maintain efficient processes for tracking, setting and providing reminders of needed actions by the VP and others
Plan, coordinate and schedule meetings, employee events, conferences, teleconferences, conference rooms and catering for Executives and others
Type, design, and edit correspondence, documents, memos, proposals, presentations, organizational charts, reports, tables, graphs and other communiques as needed
Coordinate international and domestic travel including air travel, car services and accommodations
Arrange for hotel accommodations and transportation services for visitors
Contact and coordinate applicable consulates in obtaining required passports and visas outgoing and incoming international travelers
Process weekly payroll for 300 full time Team Members identified between 12 Dept. IDs
Set up folders, file papers, employee records and documents appropriately (paper and electronic)
Manage employee onboarding and other staffing-related
Known as “Go To” for operational issues with printers or other office equipment
Reconcile purchasing cards monthly
Provide input and assist with development and revision of departmental operating practices, record-keeping systems, forms control and other process improvements and changes
Maintain office supplies, coffee supplies,
Manage Team Member recognition
Maintain a positive and professional work atmosphere through actions and communications
Cultivate and nurture internal and external client confidence and trust
Ability to multi task, meet stringent deadlines, keep a fast pace under pressure, and show good attention to detail while consistently striving for accuracy
Perform all responsibilities with utmost attention to detail, confidentiality, professionalism, timeliness and accuracy
Onboarding and Training Coordinator /HR Dept. November 2008 – February 2009
(Temporary)
Ensure and track accurate and timely completion of onboarding plan for each new Team Member using electronic and manual reporting tools.
Communicate professionally with Executives, Managers, and Team Members to meet the needs of all new Team Members, including assembling and preparing customized learning plans, scheduling training and coordinating Meet and Greets.
Field all questions and calls from new Team Members, hiring Managers, Facilitators, Recruiters and Program Managers.
Coordinate aspects of the Onboarding and Training calendar to ensure full facilitator coverage and that all equipment and materials are ready and operational for meetings prior to each session.
Prepare and distribute invitations to all training and onboarding sessions, as well as follow-up on all responses and reminders.
Collaborate with all Recruiters and Facilitators in order to understand their expectations and requirements and contribute to continuous improvement of onboarding and training processes.
Assist with research of Team Member attitudes, opinions and needs through surveys, focus groups, interviews and other methods. Analyze data, report outcomes, recommend changes.
Administrator of Sharepoint Giant Eagle University Class Registration and Rosters.
Eaton Corporation July 2008 – October 2008
Training Resource Coordinator (Temporary)
Create, maintain and update lesson plans and student-reference materials.
Work closely with product-line managers and factory reliability engineers to develop the curricula for new training programs.
Assist Sales Engineers in investigating and implementing opportunities for the training of customers.
Responsible for training event administration and preparation including, but not limited to, communicating the set-up, scheduling, travel, demonstration equipment.
Responsible for student evaluations, course evaluations, tracking course cost, actively seeking cost savings and opportunities for course improvements.
Create and maintain spreadsheets tracking expenses.
SAE International January 2006 – January 2008
Executive Office Assistant
Provide administrative and travel support (domestic and international) for the Executive Vice President (EVP), Director of Global Sales and Marketing, Association President, and Board Members.
Multiple Executives’ calendars maintenance - scheduling and coordinating appointments, tele/video conferences and travel schedules.
Lead staff contact for all Executive Office appointments.
Compile and process international and domestic expense reports for the EVP.
Create, maintain and retrieve database information and filing systems for preparation of correspondence, reports, documents, and information.
Develop meeting materials as needed - letters, memos, documents, forms, presentations, directories.
Assist with planning and production of meetings; events - Annual Congress, Board Meetings, Banquets, Seminars, Conferences.
Editor of the “Past Presidents’ Newsletter”.
Supervise mail distribution and procurement of office supplies.
Raymond James Financial Services July 2003 – September 2005
Financial Assistant
Provide exclusive administrative support.
Extensive client contact - addressing concerns and accommodating frequently changing financial requests.
Schedule client appointments.
Interview clients to update financial snapshots.
Responsible for fund transfers, new and managed account applications, following-up with outside investment sources to insure prompt and accurate processing.
Process bulk mailings.
American Express Financial Advisors January 1992 – May 2002
Financial Assistant
Provide administrative support to a Certified Financial Advisor.
Extensive client contact to address concerns and accommodate changing financial needs.
Responsible for all administrative paperwork including fund transfers, new and managed account applications, follow-up with outside investment sources to insure prompt and accurate processing.
Schedule and coordinate all appointments, meetings, and conferences.
Run insurance proposals, complete applications including medical history, expedite underwriting requirements with complete follow-up.
Education:
1978 – North Hills High School (Diploma)
1979 – Bradford School of Business
1980 –Community College Allegheny County
Studies included Accounting, Business Administration
2006 –Continued Education training in Microsoft applications provided by SAE
Affiliations:
Member Pennsylvania Association of Notaries
CPR/First Aid Certified
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