Customer Service Information
Resume:
HEALTH SCIENCE EDUCATOR & BUSINESS ADMINISTRATOR
Highly educated and qualified professional with in- depth knowledge of the medical process to educate, assess, plan, implement, and evaluate comprehensive care provided to selected patient populations and their families. Solutions-driven employee with refined communication and interpersonal skills. Demonstrated ability to collaborate with healthcare and business professionals on the mental effects of treatment and illness, providing emotional support and education to patients and family members. Proven capability to interact with a broad range of patients and students, monitoring safety and developing therapeutic relationships. Isolated business background in customer service, problem resolution and information management.
Medical Terminologies Daily Business Operations Project Management Customer Service Patient Education
Appointment Scheduling Front Desk Reception Operations Emergency Management Medical Teamwork
Business Correspondence & Documentation Emotional Support & Behavior Modification Program Development
Administrative Functions Regulatory Compliance Team Training and Leadership Problem Resolution
Masters in Health Science, Health Education
Trident International University: Cypress, CA, 2012
Bachelor of Science, Business Administration
Trident International University: Cypress, CA, 2011
Bachelor of Science in Health Science, Health Administration (Graduated Cum Laude)
Trident International University: Cypress, CA, 2008
ARMED FORCES SERVICES CORPORATION Arlington, VA 11/26/2014- Present
Systems Navigator - Exceptional Family Member Program
Efficiently navigate families with specials needs through the available systems of care by identifying the EFM and family strengths and needs and prioritizing EFM and family goals.
Develop a Family Service Plan to assist clients in reaching goals and provide information about disabilities or medical condition of concerns.
Identify support groups and social activities, make professional recommendations and referrals to required services and locate transportation to appointment related to the Family Service Plan.
STRATEGIC RESOURCES, INC. Fort Hood, TX 10/2012 – 11/25/2014
Systems Navigator - Exceptional Family Member Program
Efficiently navigate families with specials needs through the available systems of care by identifying the EFM and family strengths and needs and prioritizing EFM and family goals.
Develop a Family Service Plan to assist clients in reaching goals and provide information about disabilities or medical condition of concerns.
Identify support groups and social activities, make professional recommendations and referrals to required services and locate transportation to appointment related to the Family Service Plan.
AEGIS Killeen, TX 11/2011 - 09/2012
Customer Service Agent (Inbound and Outbound)
Answered product and service questions; suggested information about other products and services; opened customer accounts by recording account information and maintained customer records by updating account information.
Provided quality service and support in a variety of areas, which included troubleshooting customer issues over the phone, thoroughly and efficiently gathered customer information and resolved issues promptly.
NPC - National Process Company: Scheduled customers appointments for the outside sales team and worked together with other teammates to produce top marketing of services offered.
FES - First Energy Solution: Provided customers service apart of the outbound team selling electricity with EDC and with the inbound team assisting customers with inquiries about the company.
KILLEEN ISD Killeen, TX 08/1990 - 11/2012
Certified Level III Paraprofessional
Assisted students with one-on-one interactions in the Content Mastery Lab and delivered the highest level of customer service ensuring student’s thoroughly understood rules and regulations.
Served in the At-Risk Program and TAKS programs, and scheduled ARD meetings with students, parents, teachers, and administrative staff
Assisted with the structure of environment, whereas the student were discipline for their misconduct behavior and reported incidents to administration immediately with a written incident report completed if incident involved student.
Inputted data into system of student’s daily assignments, attendance and arrival/departure time in the C-LAB.
Researched student’s accounts, assisted and performed special projects as assigned that included: Office Manager for 52 teachers and 28 aides in special education.
Prepared documents for the FAFSA workshops, graduation kits, and exit package.
Performed general administrative tasks including data entry, faxing, filling, copying, and scheduled meetings and appointments.
DOIM - DIRECTORATE OF INFORMATION MANAGEMENT Fort Hood, TX 11/2003 - 07/2007
Switchboard Operator and Information Specialist
Acted as the Information Operator and assisted soldiers and families with their long distance and local call on morale lines; filed and charted local and oversea calls, which may required additional credit card charges.
Provided secure, reliable and responsive service in information received and information technology to multi-component forces.
Connected overseas calls to other overseas emergency calls to proper extension for military police, hospital, etc.
Supported telecommunication system by following manufacturer's instructions for phone switchboard operation.
Assisted management with administrative tasks as needed, including filing, faxing, copying and mail distribution.
Proficient in: MS Office Suite (Word, Excel, PowerPoint, Outlook), MS Access, MS OneNote, Microsoft Office Home and Business 2010, Office Tools, Digital, Certificate for VBA Project, Microsoft Works, Muvee-Microsoft Silverlight, and a host of office machinery brands and systems - capable of learning new software quickly.
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