Administrative Assistant
Resume:
Cecilia K Tierney
SUMMARY
Conscientious, resourceful administrative professional with extensive experience at a Fortune 500 company in Communications, Customer Service and Public Relations. Excellent interpersonal skills in communicating key data to employees, customers, and suppliers. PROFESSIONAL EXPERIENCE
Verizon Wireless 2011-Present
Operations Manager, 2014- Present
As Operations Manager I was the right hand of the General Manager. Assisted in administrative duties and directly responsible for inventory and merchandising. Within months of taking over the position I brought our store location from ranking in the bottom 10% for operations standards to consistently ranking in the top 3 for the State of Florida.
• Maintained corporate merchandising standards
o Audited store for compliance to company standards o Updated merchandising program- OMM
• Managed all aspects of inventory
o Conduct inventory counts -Serialized, non-serialized and demo counts o Maintain inventory records
Created and maintained store demo log
o Research inventory discrepancies/variances
o Compile, prioritize and process inventory data for market review presentation and key performance indicators - Senior Report Analyst
• Responsible for setting and attaining store performance goals o Organize and communicate highly detailed strategies to ensure all team members embraced their role and responsibilities
• Coordinate promotional events, employee scheduling and training programs o Create and manage employee schedules
o Organize new hire training
o Manage promotional events planning and execution
• Train team members
o Liaison for new hires
o Coach new and seasoned specialists to key performance indicators o Manage sales leads
• Responsible for maintaining employee, customer and corporate officials relations o Answer all correspondences in a timely manner- phone calls, emails and face to face o Respond to all surveys
Customer satisfaction
Internal employee surveys- “360s”
Executive relations emails
• Senior Key Holder
St. Augustine, FL, 32086 *******.*******@*****.*** https://www.linkedin.com/in/cecilia-
tierney/
Solutions Specialist, 2011-2014
Sales representative responsible for maintaining a balance score card of key metrics. Leading the sales team to accomplishing store goals and advancing store ranking. As solutions specialist I implemented “Thank you” bag stuffers which increased our positive customer satisfaction surveys by 30%.
• Achieved and exceeded balanced sales goals
• Senior sales specialist
o Lead in key leadership program to develop new employees and advance seasoned representatives
o Manage sales leads
o Build business
Outbound sales calls- cold calling and follow up calls
Answer inbound calls with professionalism
• Created innovative solutions
o Increase accessory revenue attainment
o Improve positive customer satisfaction surveys
• Key holder
o Open and close store location
o Cash management
• Maintained highest positive customer satisfaction survey performance consistently AWARDS
Verizon Wireless
• Eleven time winner of Employee of the Month
• Top Gun Award four years running
• Forty-two Spotlight Awards for excellence in customer service, employee relations and exceeding company goals
• Three time winner of Presidents Coin of Excellence
• Three time Directors Crown winner
EDUCATION / TRAINING
Associate Degree in Arts
Columbia Greene Community College, Hudson, NY
TECHNICAL SKILLS
• MS Office- Word, PowerPoint and Excel
• Pages, Keynote and Numbers
• iOS operating systems
• Microsoft operating systems
• Android operating system
Cecilia K Tierney 518-***-**** Page Two
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