Cecilia K Tierney

518-***-****

SUMMARY

Conscientious, resourceful administrative professional with extensive experience at a Fortune 500 company in Communications, Customer Service and Public Relations. Excellent interpersonal skills in communicating key data to employees, customers, and suppliers. PROFESSIONAL EXPERIENCE

Verizon Wireless 2011-Present

Operations Manager, 2014- Present

As Operations Manager I was the right hand of the General Manager. Assisted in administrative duties and directly responsible for inventory and merchandising. Within months of taking over the position I brought our store location from ranking in the bottom 10% for operations standards to consistently ranking in the top 3 for the State of Florida.

• Maintained corporate merchandising standards

o Audited store for compliance to company standards o Updated merchandising program- OMM

• Managed all aspects of inventory

o Conduct inventory counts -Serialized, non-serialized and demo counts o Maintain inventory records

Created and maintained store demo log

o Research inventory discrepancies/variances

o Compile, prioritize and process inventory data for market review presentation and key performance indicators - Senior Report Analyst

• Responsible for setting and attaining store performance goals o Organize and communicate highly detailed strategies to ensure all team members embraced their role and responsibilities

• Coordinate promotional events, employee scheduling and training programs o Create and manage employee schedules

o Organize new hire training

o Manage promotional events planning and execution

• Train team members

o Liaison for new hires

o Coach new and seasoned specialists to key performance indicators o Manage sales leads

• Responsible for maintaining employee, customer and corporate officials relations o Answer all correspondences in a timely manner- phone calls, emails and face to face o Respond to all surveys

Customer satisfaction

Internal employee surveys- “360s”

Executive relations emails

• Senior Key Holder

St. Augustine, FL, 32086 ac1cec@r.postjobfree.com https://www.linkedin.com/in/cecilia-

tierney/

Solutions Specialist, 2011-2014

Sales representative responsible for maintaining a balance score card of key metrics. Leading the sales team to accomplishing store goals and advancing store ranking. As solutions specialist I implemented “Thank you” bag stuffers which increased our positive customer satisfaction surveys by 30%.

• Achieved and exceeded balanced sales goals

• Senior sales specialist

o Lead in key leadership program to develop new employees and advance seasoned representatives

o Manage sales leads

o Build business

Outbound sales calls- cold calling and follow up calls

Answer inbound calls with professionalism

• Created innovative solutions

o Increase accessory revenue attainment

o Improve positive customer satisfaction surveys

• Key holder

o Open and close store location

o Cash management

• Maintained highest positive customer satisfaction survey performance consistently AWARDS

Verizon Wireless

• Eleven time winner of Employee of the Month

• Top Gun Award four years running

• Forty-two Spotlight Awards for excellence in customer service, employee relations and exceeding company goals

• Three time winner of Presidents Coin of Excellence

• Three time Directors Crown winner

EDUCATION / TRAINING

Associate Degree in Arts

Columbia Greene Community College, Hudson, NY

TECHNICAL SKILLS

• MS Office- Word, PowerPoint and Excel

• Pages, Keynote and Numbers

• iOS operating systems

• Microsoft operating systems

• Android operating system

Cecilia K Tierney 518-***-**** Page Two

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