Customer Service Team Leader
Resume:
JASMINE Y WILLIAMS
Roanoke Rapids, NC 27870
***********@*****.*** ● 252-***-****
OPERATIONS & PRODUCTION SUPERVISOR
WORK EXPERIENCE
LOWES DISTRIBUTION
(Garysburg NC) 2016-2017
Operations Supervisor
● Extensive knowledge of warehouse operations and procedures
● Motivated team player with great customer service
● Researched, planned and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding
● Coordinated interviews to help organization select qualified candidates for open positions UNITED STATES NAVY-FRCMA OCEANA ( Virginia Beach, VA) 2014 – 2016 Production Supervisor
● controlled all aspects of safety, quality and productivity supporting 19 F/A-18 Squadrons
● directed a team of 15 team members
● administered policies, processes and procedures
● received Letter of Commendation for exceptional performance 9 MONTHS OVERSEAS (USN) (Dubai) 2013-2014
Team Leader
● supervised a team of over 100 direct reports
● recognize and resolve production and quality issues through Corrective Action Plans
● earned a reputation for delivering outstanding results regardless of environmental challenges, and consistently met all efficiency targets. USS HARRY S. TRUMAN (N orfolk, VA) 2 012 - 2013
Shift Supervisor
● directed a team of 10 team members
● maximize effectiveness of production team, equipment and materials to produce multi-line products within planned schedules while reducing costs NAVAL SHIPYARD (P ortsmouth, VA) 2011 - 2012
Team Leader
● directed a team of over 60 team members
● sorted, placed and labeled products for shipping to overseas operations
● oversaw product flow
● maintained clean operations area at all times
EDUCATION
SOUTHEAST HALIFAX HIGH –Graduate, 2011
Graduated with Honors (Top 10% - Overall GPA 3.9%) COMPUTER SKILLS
M icrosoft Office (Word, Excel, PowerPoint), Windows 2000/ME/XP/Vista/7, Forklift License, Lean certification, six-sigma, black belt
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