Customer Service Manager
Resume:
ALEX FRAGOSO
*********@*****.***
OBJECTIVE
Seeking opportunity to utilize current skills and knowledge
CORE COMPENTECIES
Operations Management
Project Management
Extensive Customer Service
Business Development
Strategic Planning
Inventory Management
Team Building
Leadership
EXPERIENCE
TERRITORY/MARKET MANAGER
PODS ENTERPRISES, LLC
February 2006 to Present
Responsible for daily operations of several facilities within a vast area of coverage within the San Francisco Bay, Monterey Bay, Santa Cruz, and Salinas Valley. Manage daily routing and assignments of jobs to employees and associates. Maintain all OSHA, DOT and preventive maintenance programs. Recruit, interview, hire, train, and retain top talent. Administer performance management process. Implement remedial training in an effort to ensure all associates are meeting company expectations for brand standards. Able to observe and track performance in order to instruct, guide, encourage, and support employees and place emphasis on continuous improvement. Able to create enthusiasm for work and desire to excel as an individual or as a team. Perform quarterly self-audits. Tracked and recorded inventory of all company assets.
ACCOMPLISHMENTS
AWARDS AND RECOGNITION (NATIONAL)
5 time VIP Award for Engagement in team work
2011 Manager of the Year
2010 Highest Conversion Rates
8 time Safety Award
OTHER INTERESTS AND ABILITIES
Volunteer in training Therapy Guide Dogs for Autistic individuals
Custom car and motorcycle building
High Performance Engine Building for racing
Wrestling Coach
Boxing Coach
Speak Spanish
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