Customer Service Management

Jeremy Brad Carr

**.**********@*****.***

Cellular: 404-***-****

EDUCATION

Bachelor of Administration in Criminal Justice (2014) University of Phoenix

Master of Business Administration (projected 2017) University of Phoenix

OBJECTIVE

Seeking a long term, professional relationship in an armed/unarmed security, administrative support or Logistic Management environment.

SKILLS & ABILITIES

•Criminal justice and investigation knowledge base

•Familiarity with the legal system and regulations of various States

•Training, development and mentoring program manual development

•Criminal justice/law enforcement indexing system proficiency

•Weapon Expert/Black Belt Martial Artist

PROFESSIONAL EXPERIENCE

Suit-Up Security Management, Smyrna, GA April 2014 to Present

Chief Executive Officer

•Responsible for Create, monitor and manage company budget

•Create security contracts based on the specific needs of the client

•Routinely and actively contribute to the training, development and mentoring of employees

•Reviews the monthly reports detailing all pertinent activities regarding any security or safety issues/concerns

•Manages employee schedules relative to work hours, assignments, special projects that may be assigned

•Organize weekly management meetings to discuss current/future needs, obtain employee/client feedback

•Research and development of new marketing opportunities

•Ensure impeccable customer service is provided to all clients

Walden Security, Atlanta, GA September 2012 to October 2014

Security Officer

•Communicated and enforced compliance with state/local laws, while emphasizing company standards

•Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units

•Managed staff schedules for all shifts and events ensuring adequate coverage, while minimizing overtime exposure

•Performed other job related duties as assigned

United States Marine Corps, Atlanta, GA October 2007-June 2011

Embarkation/Maintenance Management Supervisor October 2007-June 2011

•Provided leadership, guidance and training to all personnel, while ensuring career growth

•Prepared and managed accountability reports for over 100 individuals

•Prepared, compiled and maintained data sheets

•Provided helpful, courteous and knowledgeable customer service

Administration Clerk March 2005-October 2007

•Provided administrative services and support for supervisors, staff and organization to support daily operations and functionalities

•Maintained productivity in the organization by managing general operations and events

Logistics/Combat Service Support Specialist October 2003-March 2005

•Prepared support for the allocation of personnel, supplies and equipment via all modes of transpiration, while utilizing commercial and military assets

•Advised staff of preparation of aircraft and process of shipping load plans in order to meet organizational requirements

•Created databases and spreadsheets to improve and maintain logistics support data for staff

Contact this candidate