Customer Service Engineer

SATHISH KUMAR.V

E-Mail: ***************@*****.***

Contact No:

Mobile: +91-997*******

Address for Correspondence:

** – B Hospital Road,

Kavindapadi,

Erode ( Dt )

TamilNadu.

638455

Passport Detail

Passport no : P1631604

Date of Issue : 27-10-2016

Date of expiry : 26-10-2026

Personal Data:

DOB : 26/07/1983

AGE : 34

Sex : Male

Nationality: Indian

Marital Status: Single

Languages Known:

English, Hindi, Tamil, Telugu.

Permanent Address:

45 – B Hospital Road,

Kavindapadi Post,

Erode Dist.

.

OBJECTIVE:

Seeking a career in a company that lands me a supportive and learning environment to keep abreast with the latest development in MECHANICAL ENGINEERING, and to grab a position in the Marine Mechanical Industry that offers an opportunity to make a Powerful Contribution to Organizational objectives through continuous development of Professional Skills.

Professional: Marine Engineering

Diploma in Marine Engineering with 70.5% in Mohamed Sathak College Kilakarai, Tamilnadu.

Academic Records:

S.S.L.C with 80.6% in Govt.Boys Higher Secondary School, Tamilnadu.

Professional Certification: STCW’95, STCW’2010 & BOSIET

Standards of Training & Certification of Watch keepers Code:

FPFF’95 - Fire Prevention & Fire Fighting - OERC Mumbai.

FPFF’ 2010(R) - Fire Prevention & Fire Fighting – PMC

PST’95 - Proficiency In Survival Techniques – Sagar Gyan, Mumbai

PST’2010(R) - Proficiency In Survival Techniques - PMC

PSSR’ 95- Personal Safety & Social Responsibilities - OERC Mumbai.

PSSR’ 2010 - Personal Safety & Social Responsibilities - PMC.

EFA’95 - Elementary First Aid – OERC Academy Mumbai.

EFA’2010 - Elementary First Aid – Pondicherry Maritime Academy.

BOSIET – Basic Offshore Safety Induction & Emergency Training.

Caterpillar Certified Engineer - Successfully completed Dealer Learning Management System conducted by Caterpillar University in 2009.

Work Experience:

A good experience and vast knowledge of Installation, Commissioning, Modification, Overhaul, Repair, Troubleshooting and Maintenance of the Marine Equipments, Machineries and All type of Diesel Engines.

Experience Details:

CURRENT EXPERIENCE :

Company : Mofrah Hammad Al-Hammadi Contrating Est

Designation : Marine Engineer

Period :01 April 2015 to 31 May 2015.

PREVIOUS EXPERIENCE:

Company : Orion Power Solutions.

Designation : MANAGER - SERVICE

Period : July 2012 March 2015

Company : Dharti Dredging & Infrastructure Ltd.

Designation : Assistant Manager – Asset Management

Period : July 2010 to July 2012.

Company : GMMCO LIMITED – Caterpillar

Designation : Engineer (Customer Support)

Period : June 2008 to July 2010.

Company : Evermech Engineering Pvt. Ltd

Designation : Service Engineer

Period : January 2008 to May 2008.

Company : Meenam Fisheries Limited

Designation : Assistant Shore Engineer

Period : July 2005 to December 2007.

Achievements:

Exceeded the Orion’s Service goals with in annual Budget.

Improved the Efficiency of customer service department 50% by providing both training for new hires and setting up training materials.

Developed customer base by 70% during the year 2014 & 2015 through delivery of timely service.

Reduced customer complaints ratio through implementation of Annual Maintenance Contract.

Streamlined Customer service team operations by introducing 24*7 emergency service team.

Effectively managed and respond over 100 calls for information in One day, without any complaints from callers.

Received Best Service Provider Reward from customer for timely service.

Technical Expertise:

JOB PROFILE:

Service Manager:

Oversee the Implementation of Diesel Engine Maintenance contract.

Manage Day to Day operations.

Maintain Inventory of Tools.

Oversee all aspects of Planed and scheduled maintenance and repair

Report to senior management on the status of maintenance plan.

To support local customers in terms of Servicing, Repairing,

Installation, Maintenance, Service Contract and Administration.

Provide technical assistance, trouble shooting and training to

existing and potential users and to distribute partners in the region.

Work closely with local team, corporate team and representatives of

distributors to expand business prospects.

Ensure service contract revenue target is received.

Handle and close all the issues and maintain related database timely

Ensure customer service report is upto date.

Payment Follow up and collect it from customers in time.

Assistant Manager – Technical :

Technical and Maintenance In charge for Dredging Projects such as

Dredgers, Supporting Vessels, Barges and Supported Equipments

like Excavators, Dozers and Loaders.

Planning, monitoring and implementation of planned maintenance

and Preventive maintenance.

Provides technical direction for the development, design, and

Systems integration for client engagement from definition phase

Through implementation.

Applies significant knowledge of industry trends and developments

To improve service to our clients.

Reviews work of Development team.

Manages technical resources within budget and project schedule.

Service Engineer :

Consistently delivers high-quality services to our clients.

Commissioning, servicing and Over hauling of Caterpillar Engines.

Finding the root causes of failure & troubleshot it.

Analysis the failure and give the permanent solution to

The Customers.

Ability to sell Annual Maintenance Contract, Parts Order &

Overhaul Orders to Clients and give our Best Service to clients.

Payments Follow-up & Collect the same from the Clients in time

Area Of Expertise:

Ability to repair and complete maintenance of all type of IHC Beaver Cutter Suction Dredgers.

Ability to repair and maintenance of Excavators and Dozers.

Ability to plan steel renewals at under water, deck, shell side, Double bottom, tanks as per the class approval.

Commercial: Estimation, Tendering for projects, invoicing and payment follow up.

Inspection of Fresh water, Sea water, Fuel and lube oil, Forepeak and ballast tanks.

Ability to plan Sand blasting and painting the underwater area, ship side and tanks as per the paint scheme.

Pipelines cleaning and pressure testing.

Valves overhauling.

Assisting for docking and undocking of ship as per the docking plan

Diesel Engines – Ability to perform Complete Overhaul and rebuilding of Caterpillars, Cummins, Detroit Diesels, etc…

The other activities are to test and trace the mechanical defects, to wire the electrical boards and to assemble the different machines to draw specifications.

To repair and maintain the electrical motors, generators, pumps and other mechanical systems.

To keep the expenditure within the budget by proper planning.

To inspect, assess, and eliminate the mechanical defects according to the standards required for rail service.

Ability to repair and maintain lighting plants and compressors.

To calibrate the machines at regular interval for its safety and keep the records.

To supervise the maintenance personals and guide them.

To test the fuel injectors and install new electrical units.

Professional Qualities :

Communication :

Facilitates team and client meetings effectively.

Holds regular status meetings with development team.

Keeps development team well informed of changes within the

Organization and general corporate news.

Delivers engaging, informative, well-organized presentations.

Resolves and/or escalates issues in a timely fashion.

Understands how to communicate difficult/sensitive information

tactfully.

Leadership :

Challenges others to develop as leaders while serving as a role

Model.

Manages the development of team by ensuring that project tasks

are in line with each Innovator's career interests when possible.

Inspires co-workers to attain goals and pursue excellence.

Identifies opportunities for improvement and makes constructive

suggestions for change.

Manages the process of innovative change effectively.

Remains on the forefront of emerging industry practices.

Capable of analyzing problems from all approaches and Provide

effective solution.

Possess high drive to learn new technologies

Teamwork :

Facilitates effective team interaction.

Acknowledges and appreciates each team member's contributions.

Effectively utilizes each team member to his fullest potential.

Keeps track of lessons learned and shares those lessons with team

Members.

Capable of working under stress

Good team Leader

Client Management :

Manages client interaction and expectations regarding development

efforts

Communicates effectively with clients to identify needs and evaluate

Alternative technical solutions.

Continually seeks opportunities to increase customer satisfaction

and deepen client relationships.

Builds a knowledge base of each client's business, systems and

objectives.

Works Carried Out :

As a Maintenance In charge I have Successfully involved and Supervising the following projects during my tenure.

Successfully completed Dredging & Reclamation Project for Essar India Limited in Paradeep.

Successfully completed Channel making project for Under Water Pipe Line work for Hyundai Heavy Industries at Paradeep Coastal in Paradeep

Successfully completed Dredging & Reclamation Project for Indian Oil Corporation Limited in Paradeep.

Successfully completed IHC Dredger named as Dharti - XI Dry-Docking activities including IRS Class Survey in Wartsila Dock Yard in Paradeep

Successfully completed Multicat Vessel used as Dredger supporting vessel Dry Docking Activities including Steel Renewal in Wartsila Dock Yard in Paradeep.

My team is giving the Best Service to our Customers,

My team carried out the Engine Overhauls for the following Customers

Chennai Port Trust – Bharathiyur Tug.

Chennai Port Trust Dredger - TSHD CAUVERY.

Dredging International – (DEME) Water Injection Dredger – PARAKEET.

Van Oord – Sagar Hansa.

National Institute of Ocean Technology (NIOT)

National Institute of Oceanography (NIO)

Laksadeep Development Corporation Limited – Cochin.

Great Off shore.

Dharti Dredging and Infrastructure Limited.

Krishnapatnam Port Company Limited – Nellure.

PT Wintermar – SMS ABLE. ( Indonesian Supply Vessel )

International Seaport Dredging Limited – PACIFIQUE

Meenam Fisheries Limited – Chennai.

Computer Proficiency:

Operating Systems MS Windows XP / Vista.

MS Office Tools Microsoft Office, MS Project.

Creo

I here by declare that the above-furnished details are true and verified with best Of my knowledge.

Station: Erode Sathish Kumar.V +91-997*******

Contact this candidate