Customer Service Nursing Assistant

**** ********* **. ** *******, Georgia *****

404-***-****- ***************@*****.***

Laquita Sterling

Objective To obtain a customer service position that will allow me to use my strong communication & organizational skills, customer service background and my ability to work well with people

Experience

Swissport Cargo Service

2016 to 2017 Cargo Office Agent Atlanta, GA

•Verify and Keep records on import and export cargo

•Maintain applicable safety and quality standards

•Prepare airline and US Customs Documentation, complying with SOP and company policies

•Make sure paperwork is prepared timely and accurately

•Comply with other general office duties as assigned

•Make sure paperwork related to the cargo is correct before releasing it

•Assure proper compliance with local and international laws and regulations

•Follow dangerous goods requirements and regulations, SOP, and company policy

Signature Healthcare of Buckhead

2014-2016 Receptionist Atlanta, GA

•Answer and direct phone calls to appropriate staff

•Take and deliver accurate phone messages

•Update information in patients’ medical records

•Assist with admission forms

•Schedule patient appointments

•Greet patients and families as they arrive

•Direct visitors to rooms and/or service areas

Zoo Atlanta

2010-2014 Guest Service Agent Atlanta, GA

•Provide friendly informative customer service to guest

•Answer customer questions and/or concerns in person and via phone

•Receive payments by cash, check, and credit card purchases secure and accurately

•Distribute tickets for entry

•Issue receipts, refunds, and credits

•Develop and maintain positive professional work relationships with others

Education

Atlanta Technical College

•Phlebotomist Technician Certificate 2012

•Certified Nursing Assistant Certificate 2013

•3.3 GPA

DM Therrell high school

•Highschool Diploma 2001-2005

Skills

Customer service, Microsoft Word, Microsoft Power Point, Microsoft Excel

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