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Problem Solving, Customer Service

Location:
Trenton, NJ
Posted:
July 18, 2017

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Resume:

Andrew Chau

*th Avenue & **nd Street Brooklyn, NY 11220

315-***-**** ac1c6u@r.postjobfree.com

EDUCATION

University at Albany, State of New York May 2017

Bachelor of Arts in Economics

Minor: Communications

Dean’s List 2016 & 2017

PROFESSIONAL EXPERIENCE

Albany County Executive Albany, NY Marketing/Public Relations Intern January 2017 – May 2017

Marketed and advertised the County Executive through composing media advisories and editing press releases

Assisted in the development of monthly employee e-newsletters and the launch of a county-wide newsletter to the public

Walgreens Albany, NY

Community Management Intern June 2016 – August 2016

Worked on weekly projects primarily focused on marketing products and increasing sales

Developed innovative strategies to improve store inventory levels

Prepared findings of and presented to Walgreen’s Corporation of my project results successfully improving inventory levels by $5000 within a store

Bankers Conseco Life Insurance Company Albany, NY

Insurance Agent Intern May 2015 – August 2015

Passed the New York State Life Insurance Exam and obtained insurance license

Successfully secured new clients via telemarketing, completed sales via presentation of insurance policies and educated clients on the products and services to achieve their goals

Consistently accomplish monthly sale goals

China House Syracuse, NY

Assistant Manager January 2011 – June 2016

Oversaw daily operations, including – solving customer service problems, data entry, and analyzing data

Trained new and existing employees in the operations and provision of excellent customer service

Operated as a leader and contributed to team success with close attention to detail in a fast paced environment while multi-tasking under pressure

Acquired knowledge and experience of running and managing a restaurant

LEADERSHIP EXPERIENCE

Chinese Student Association Albany, NY

Executive Board – Public Relations Chair September 2016 – June 2017

Interacted with the student body and faculty to get their interest in the organization by ways of advertisement

Successfully plan an event while organizing and coordinating 40 members filled with performances for the organization’s annual show

SKILLS

Native Chinese speaker

Mastery of Microsoft Office programs (Word, Excel, PowerPoint)



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