back office works/ people management
Resume:
AMELIA CEA-GARCHITORENA
Phase * Diamond Street Con. Grande, Naga City
Mobile No: 092********
E-mail: ********.*****@*****.***
WORK EXPERIENCES
A.COMPANY : SECURITY BANK CORP.
Ayala Ave., Makati City
October 2013 – present
POSITION : Business Manager (BM)
Naga-Diversion Branch
October 2013 – present
JOB DESCRIPTION : Plans and implements sales strategies
: Conducts sales calls and presentations
B. COMPANY : RCBC Savings Bank
Ortigas Center, Pasig City
September 1998 – present
POSITION : Business Center Manager (BCM)
Naga Branch
October 2008 – present
JOB DESCRIPTION : Plans and implements sales and services strategies
: Conducts sales calls and presentations
: Ensures proper administration on branch operation
POSITION : Customer Service Head (CSH)
January 2004 – September 2008
JOB DESCRIPTION : Monitors daily branch transactions against Trial
balance
: Ensures compliance to internal and regulatory
policies and procedures and recognize/addresses
risk areas
: Improves customer service delivery
POSITION : Senior Customer Relations Office (SCRO)
June 2003 – January 2004
JOB DESCRIPTION : Supports the BCM in generating, maintaining and
expanding client relationship though in-house selling
: Assists in providing efficient and professional
account management.
: Verifies all account opening
POSITION : Customer Relations Assistant (CRA/ New Account)
1999 – June 2003
JOB DESCRIPTION : Provides competent, timely and error-free service
to clients
: Services account opening requirements
POSITION : Customer Service Assistance (CSA/Teller)
1998 – 1999
JOB DESCRIPTION : Provides competent, timely and error – free over-
the counter service to clients
: Supports the CSH in achieving the Business
Center service standards
C. COMPANY : Capitol Development Bank
Ortigas Center, Pasig City
1995 – 1998
POSITION : Teller
1997 – 1998
JOB DESCRIPTION : Performs processing of over–the-counter
transaction
POSITION : CASA Bookkeeper
1995 – 1997
JOB DESCRIPTION : Performs processing of all backroom transactions
TRAINING AND SEMINARS ATTENDED
Bancnet e-Channels
Conducted by Bancnet
Villa Caceres Hotel, Naga City
Bank Security and Safety
Conducted by the Cam Sur Bankers Association
Regent Hotel, Naga City
Integrating Governance, Risk and Compliance Towards Greater
Effectiveness
Conducted by The Training staff of RCBC Savings Bank
Astoria Plaza, Pasig City
Lecture Discussion on Parliamentary Procedure
Conducted by the ADENU - Center for Local Governance
Regent Hotel, Naga City
Product Knowledge Seminar
Conducted by Training staff of RCBC Savings Bank
One Tagaytay Place, Tagaytay City
Comprehensive Seminar on Compliance, AMLA, Risk, Trust and Security Awareness
Conducted by the Training Staff of RCBC Savings Bank
One Tagaytay Place, Tagaytay City
Business Etiquette Seminar
Conducted by Ms. Valerie C. Tapalla – Wilma Cruz Tapalla The Pioneer
Communications Co.
Tektite Penthouse, Ortigas Center, Pasig City
Customer Relationship Management
Conducted by Mr. Ricardo De Vera – Singapore Training Institute
Tektite Penthouse, Ortigas Center, Pasig City
Business Center Operations Mastery Workshop
Conducted by The Operation Specialists of South Luzon Region
Monte Vista Resort, Calamba, Laguna
Counterfeit Detection Seminar
Conducted by Central Bank – Cash Division
RCBC Savings Bank Training Center, Makati Ave., Makati City
Signature Verification Seminar
Conducted by NBI – Check Fraud and Forgery Division
RCBC Savings Bank Training Center, Makati Ave., Makati City
Service Plus Seminar
Conducted by The Training staff of RCBC Savings Bank
RCBC Savings Bank Training Center, Makati Ave., Makati City
Supervisory Development and Interaction Management
Conducted by The Training staff of RCBC Savings Bank
RCBC Savings Bank Training Center, Makati Ave., Makati City
Risk Management Seminar
Conducted by The Training staff of RCBC Savings Bank
RCBC Savings Bank Training Center, Makati Ave., Makati City
Customer Service Workshop
Conducted by The Training Staff of Capitol Bank
Capitol Bank Training Center, P. Tuazon, Quezon City
UITF
Conducted by The Trust Dept Training Staff of Security Bank
Makati City
PERSONAL INFORMATION
AGE : 45 years old
DATE OF BIRTH : April 04, 1972
CIVIL STATUS : Married
DEPENDENTS : 4
EDUCATIONAL ATTAINMENT
1993 TERTIARY GRADUATE
Bachelor of Science Commerce
Major in Accounting
University of Nueva Caceres
Naga City, Philippines
1989 SECONDARY GRADUATE
Colegio De Sta. Isabel
Naga City, Philippines
CHARACTER REFERENCES
: Jayson Lontoc
Area Head – South Luzon
Security Bank Corp
: Richard Peralta
Regional Service Head – MM
RCBC Savings Bank
(02) 6870826
: Yul Atienza
Regional Sales Head – South Luzon
RCBC Savings Bank
(02) 6870826
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