Customer Service Manager

SHEREE DELAINE ROUNTREE(ANDERSON)

**** ********* *****, **** *****, NC 27265Ph: (864)***-***************@*****.***

PROFESSIONAL SUMMARY:

Service-oriented manager with a 16 year background in Customer Relations. Corecompetencies include excellent communication and time management skills. Handlestasks with accuracy and efficiency.

SKILLS:

Customer and Personal Service Active ListeningCritical Thinking CoordinationAdministration and Management Time ManagementService Orientation Judgment and Decision MakingActive Learning English LanguagePersonnel and Human Resources ClericalWriting Sales and Marketing

EXPERIENCE:

Shift Manager Aug 2012 -Present Aldi Thomasville, NC

Provide customer service by greeting and assisting customers, and responding tocustomer inquiries and complaints.Direct and supervise employees engaged in sales, inventory-taking, reconciling cashreceipts, or in performing services for customers.Monitor sales activities to ensure that customers receive satisfactory service andquality goods.Assign employees to specific duties.Examine merchandise to ensure that it is correctly priced and displayed and that it

functions as advertised.

Plan budgets and authorize payments and merchandise returns.Perform work activities of subordinates, such as cleaning and organizing shelves anddisplays and selling merchandise.

General Manager June 2011 -Aug 2012 Days Inn Hotel and Suites Clinton, SC

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for theaccommodation.Contact housekeeping or maintenance staff when guests report problems.Make and confirm reservations.Issue room keys and escort instructions to bellhops.Keep records of room availability and guests' accounts, manually or usingcomputers.Post charges, such those for rooms, food, liquor, or telephone calls, to ledgersmanually or by using computers.Compute bills, collect payments, and make change for guests.Transmit and receive messages, using telephones or telephone switchboards.Date-stamp, sort, and rack incoming mail and messages.

Personal Care Aid and Front Desk Assistant October 2010 -Jun 2011Assisting Angels Laurens, SC

Administer bedside or personal care, such as ambulation or personal hygieneassistance.Prepare and maintain records of client progress and services performed, reportingchanges in client condition to manager or supervisor.Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes,or running errands.Perform healthcare-related tasks, such as monitoring vital signs and medication,under the direction of registered nurses or physiotherapists.Transport clients to locations outside the home, such as to physicians' offices or onoutings, using a motor vehicle.Participate in case reviews, consulting with the team caring for the client, to evaluatethe client's needs and plan for continuing services.Provide clients with communication assistance, typing their correspondence orobtaining information for them.Operate telephone switchboard to answer, screen, or forward calls, providinginformation, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, anddirect or escort them to specific destinations.File and maintain records.Keep a current record of staff members' whereabouts and availability.

EDUCATION:

High School Diploma Jun 2002Laurens District 55 High School Laurens, SC

Associate of Arts : Human Resource ManagementVirginia College Birmingham, AL

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