Microsoft Office Administrative Assistant
Resume:
KATHRYN MARY KESTER
Pittsburgh, PA 15227
**********@*******.***
412-***-**** - cell
EDUCATIONAL BACKGROUND
SAINT VINCENT COLLEGE - Graduated in May 1999
Bachelor of Arts Degree in English
SKILLS
Extensive experience with Microsoft Office (PowerPoint 2010, Word, and Excel 2010), Microsoft Outlook 2010, Skype for Business, Windows 2000 & Windows NT Operating Systems, SAP, Adobe Acrobat Reader, Rembrandt, AS400 System, TrackSource, Citrix Xen Application, iPortal, Navinet, CNS, Captiva Elput, Salesforce, RDC, Siebel EMS, Internet Explorer and Lotus Notes.
EMPLOYMENT HISTORY
TIAA - November 2012 to Present
Sr. Administrative Assistant
Began as a temporary full-time employee and achieved to become a full-time employee. I currently provide administrative support to Institutional Retirement group (including direct support to the Managing Director, Director and 15 additional employees) for the Pittsburgh Office, State College office and Morgantown office locations. I currently am the Front Desk Coordinator and handle incoming phone calls, Field Consulting client appointments, mail handling and distribution, register clients for individual counseling appointments in Siebel EMS, make daily call reminders for the Financial Consultants, process client paperwork and incoming checks, maintain the printers for the Pittsburgh office location, schedule and enter Events in Siebel EMS and schedule appointments in Microsoft Outlook. In addition, I also order and maintain the Marketing Materials for the Pittsburgh Office, handle UPS mailings, assemble mass generated mailings and various other projects for the FC Director and Managing Director. My responsibilities require attention to detail, require flexibility, excellent interpersonal skills and the ability to work well with minimal supervision.
La Piana Chiropractic - January 2012 to November 2012
Receptionist/Front Desk
Part-time position responsible for providing excellent service through assisting the office by answering the phone, processing office visit payments, entering patient information into the computer and greeting patients. In addition, I also file and copy patient information and documents, compose and distribute correspondence to patients, enter billing codes using Navinet and CNS computer systems and distribute the daily mail. My daily responsibilities require a high-level of multi-tasking skills and attention to detail.
Bank of America/QBE First - February 2011 to November 2011
Insurance Professional Associate
Temporary full-time position responsible for completing necessary research on insurance agencies and related companies for a Flood and Hazard insurance project. I processed and reviewed various insurance documents for updated and accurate information using AS400 System, TrackSource, Internet Explorer, Citrix Xen Application and iPortal computer systems. In addition, I also performed a tremendous amount of filing, copying, scanning and faxing of insurance documents. I also completed special projects for my Group Manager as needed. My responsibilities required attention to detail and the ability to work well in a fast paced environment.
KATHRYN MARY KESTER
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Calgon Carbon Corporation - September 2008 to September 2010
Office Assistant
Temporary part-time position in which I provided administrative support to the Supervisor within the Field Services Department of the corporation. I completed research on vendors, entered departmental and client information using Internet Explorer, Word, Excel, SAP and AS400 System. In addition, I was also required to file and copy office records and employee files. I composed letters, sent out correspondence and ordered office
supplies on an as-needed basis. My responsibilities required attention to detail and the ability to work well with minimal supervision.
Mansmann & Moore - October 2008 to December 2008
Legal Secretary
Temporary part-time position responsible for providing direct service to the associates within the law firm by answering the front-desk phone and taking messages as needed, greeting clients, maintaining client files and managing the department calendar using Microsoft Office and Microsoft Outlook. In addition, I also filed and copied client information and documents, composed and distributed correspondence to clients and distributed the daily mail. My daily responsibilities required flexibility, excellent interpersonal skills and attention to detail.
The Florida Bar Association - March 2003 to May 2007
Customer Service Assistant
BSCR Specialist
Course Approval Specialist
Certification Specialist
Administrative Assistant I
The positions listed above were all full-time positions. I was responsible for answering the phone, distribution of mail, greeting visitors and lawyers, maintaining departmental records and files, maintaining and accurate knowledge of budget accounts, maintaining library materials and resources, and evaluating CLE credit to The Florida Bar programs and educational activities. I coordinated and administered the CLER and BSCR Programs within the Legal Specialization and Education Department, verified and processed CLER reporting affidavits, corresponded with application and committee members, assisted certification committees with the Certification Examination and provided CLE Registration information to members. The positions in which I held at The Florida Bar Association required the knowledge of Microsoft Office, SAP, Lotus Notes, AS400 System and Excel. In addition, I also performed a tremendous amount of filing, copying, scanning and faxing of member documents. Overall, my responsibilities required attention to detail, the ability to work with minimal supervision, project coordination and the ability to work well with all levels of internal and external management and staff.
REFERENCES
Linda Pasquini, Managing Director, Institutional Retirement, TIAA
Sara Thomas, Director, Institutional Retirement, TIAA
Kathleen Bartow, Business Manager, TIAA
John La Piana, Chiropractor, La Piana Chiropractic, 412-***-****
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