Customer Service Administrative Assistant

**********@*****.*** **** Fannie Drive Tallahassee, FL 32303 850-***-**** Cell

A dedicated and loyal employee with over 7 years of Human Resource/ Administrative Assistant experience, preparing facility reports and maintaining the utmost confidentiality.

EDUCATION

Rickards High School Graduate

FAMU -12 hours Credit (Basic Studies)

Tallahassee Community College- 6 hours (Basic Studies)

EXPERIENCE

Recruiter/ Administrative Assistant ProMed HealthCare Services

1618 Mahan Center Blvd Tallahassee, FL 32305 – May 2015- Current

•Coordinate all phases of the recruiting process that include: credentialing processes.

•Implement innovative recruitment strategies to identify, and recruit quality candidates.

•Utilize a variety of resources to locate and attract candidates to include

•Direct mailers, internet, sourcing, database searches, cold calls, job fairs, employee referrals, industry reports and networking.

•Negotiate contracts for direct placement hires.

•Represent Pro Med Health Care Services at conferences/recruitment events.

•Coordinate and manage personal time, reports and systems to facilitate recruitment process.

•Screen, identify and interview applicants to facilitate process for new hires.

•Provide and produce weekly reports for department progress to Director.

•Follow up to ensure provider and client satisfaction following contracts and direct hire placements.

•Attends Off-Site recruiting events when applicable.

•Post and maintain open positions via job boards and Pro Med’s website.

•Assist as needed in candidate relocation and travel contracts.

EXPERIENCE

HR & Payroll Coordinator ProMed HealthCare Services

1618 Mahan Center Blvd Tallahassee, FL 32305 – September 2013- May 2015

•Coordinate and manage personal time, reports and systems to facilitate scheduled tasks.

•Process new hire employee packets: Set up and assign documents in RSS system management, and branch flow processes.

•Process weekly external payroll.

•Process weekly and monthly invoicing.

•Process employee screenings: background, drug testing, references and E-Verify.

•Scan completed employee files into TSS system and monitor expiring documents with employee notifications sent.

•Recruitment with administrative tasks as applicable.

•Track employee compliance documents in TSS and notify employees of expiring documents.

•File and keep employee files compliant and as directed.

•File and keep payroll files as directed.

•File and keep invoices as directed.

•Utilizes: Micro Soft Word, Outlook and Excel for daily tasks and functions.

•Assist as needed in candidate relocation / travel.

•Attend and participate in admin staff meetings.

•Answer phones and transfer, take messages and assist callers as applicable.

•Any tasks assigned by the Vice President of Government Services.

EXPERIENCE

Staffing Coordinator Nursefinders of Northern Florida

3380 Capital Circle NE Tallahassee, FL 32301 – January 2012 September 2013

•Manages day to day operations, compile with policies and procedures of home care

agency to meet AHCA regulations.

•Supervise and schedules appropriate home care employees to meet clients’ needs and

schedules

•Racks physician orders, case conference, recertification’s, in-services, and supervisory

visits

•Schedules appropriate employees to meet home care clients’ needs

•Receives and coordinates home care services requests

•Recruits, orients, and maintains compliance of all employees to meet AHCA regulations

•Handles complaints appropriately and refers them to Clinical Director if appropriate

•Maintains client’s clinical records in an orderly format in a secured area to adhere to

•HIPPA and AHCA regulations and ensure employee and client confidentiality

•Prepares employee evaluation

•Orders and monitors medical supplies

SKILLS

•In depth knowledge of Microsoft Office suites and internet telephone operations.

•Excellent Word processing skills Spelling and grammar)

•Professional verbal/written communication skills.

•Excellent interpersonal relationship skills

•Excellent organizational skills Confidentiality Planning and Time management

•Quick learner of new software applications.

•Ability to take independent initiative

•High Reliability

•High Stress tolerance

•Quality customer service oriented

Contact this candidate