customer service or administrator assistant

MOHAMED FOUAD YOUSSEF

Mobile :***- 010******** OR:002- 011********

Email: *******.***********@*****.***

Address: * ** ***** **. **** Villa El Mashrabiah st., Maryoteyah, Faisal,Giza,Egypt.

PERSONAL DATA

Military Status: Exempted.

Marital status: Married.

.Date of birth : 30/12/1977

Education

University Degree : Bachelor of Al Alsun

University : Ain Shams.

Department : English Department.

Cumulative degree : Fair.

Project degree : Excellent

Graduation Project: Essay

I’m seeking a challenging position in a reputable company where my academic background and interpersonal skills are well developed and utilized.

1-Guest Courtesy Training, 2-Reservation Professional, 3-Customer comes first.

4-Sales professional, 5-Telephone manners. 6-Culture Awareness7-FireTraining, 8-Office Safety.

9-First Aid, 10-Solving Problems. 11-Bomb Threat. 12- Customer Care.

Languages

Arabic : Mother tongue

English : Excellent (Written and spoken)

Computer Skills

.Excellent knowledge of Internet. . Excellent knowledge of ICDL.

.Tools, MS Office "Word – Excel –Outlook”,

.Fidelio 6.20, Opera system.

1-Semiramis Inter-continental Cairo Hotel :

ASSISTANT REGIONAL AIRPORT MANAGER.(IHG) June 2008 till present.

-Finishing all visas issues to all guests dealing with Embassies, Emigrations.

-Handling all hotels bookings and accommodations.

-Arranging all delegations requests and needs.

- Meet &Assist all top VIP guests at airport.

- Resolution of all travel related issues.

-Responsible for Airport Hotel sales across the region.

- Manage logistics Egypt wide for VIPs.

-Managing the airport office team concerning the schedule, trainings ETC…

-Handling all office reports such as the income, upselling, monthly, quarterly, annual.

-Follow up with my team to achieving all goals and total evaluations to all team members.

-Specialized in Government relations.

2-Semiramis Inter-continental Cairo Hotel :

- (Customer Service Center Manager)Acting As Front Office Trainer

December 2004 till June 2008.

-Handling guest complaints and inquiries.

-Answering all calls within 3 rings, using the guest surname at least 3 times throughout the conversation.

-Inputting all guest requests (engineering, housekeeping, etc.) promptly and accurately into the SPRESSO (the rapid response system).

-Co-coordinating and assigning by dispatching work orders to the appropriate department and staff, ensuring that these work orders are completed in accepted standard time and by priority.

-Notifying guests or internal staff for any delays in performing works orders.

-Calling back guests to ensure their satisfaction within accepted time frame.

-Handling guest messages, written or voice.

-Making restaurant reservations.

-Making room reservations by knowing the complete rate structure and room categories of the hotel.

-Managing the customer service team concerning the schedule, trainings ETC…

-Handling all office reports such as the income,up selling,monthly,quarterly,annual

-Follow up with my team to achieving all goals and total evaluations to all team members

3-Semiramis Intercontinental Cairo Hotel.

-( Receptionist ) March 2004 - till December 2004.

Handling guest check in & out, requests and complaints.

4-Semiramis Intercontinental Cairo Hotel.

-(Customer Service Center Agent ) March 2003 - till March 2004.

5-Sales Representative:

Trainee in (CIB BANK) Outdoor sales executive credit card department.

6-Company :(Pullman Tours).

(Tour Operator & Leader) May 2002 –February 2003

Organizing files of the guest's tours and reservations, Airport pick up .Transportation and Safari.

7-Company:(Legend Of The Nile Travel and Aviation).

(Lont Travel Company) (Tour Leader) June 2000-April 2001.

8-Company :World Championship For Roman Wrestling (1998). (Coordinator).

(Coordinator)& (Representative) MAY 2002-TILL JAN 2003

9-Company: The Big Project Of Exporting Egyptian GAS To (Spain &Arab Countries).

Public relations executive .

10-STOLT OFFSHORE COMPANY FOR OIL PROJECTS.

(REPRESENTATIVE).

11-Bon Appetite Restaurant:

(Branch Supervisor) May 1999 till February 2000.

12-MANSOUR CHEVROLET COMPANY:

Sales representative.

13-Sales Representative at many companies.

Outdoor sales executive for hotels and travel agents. Also, big supermarkets, Car's spare parts and foods companies.

Communication skills

Self-motivated, Hard worker, Work under pressure and Team work oriented.

Possess good communication skills.

Analytical skills - Ability to work individually or with a group - Self and fast learner Enthusiastic - Patient - Ambitious - Initiative - Positive – Creative.

Willingly works overtime and on weekends.

Skilled in interpersonal communications and organization; detail-oriented with excellent time-management skills.

Good filing and organizational skills.

Achievements

1-Best employee of the year 2003.

2-11 Thanks letter from guests.

3-Best Up seller of the Month for three times.

4-Best trainee in fire training course.

5-One of the fire team in the hotel.

6-One of the first aid team of the hotel.

Contact this candidate