Customer Service Manager
Resume:
Aaron Ace De Leon Eroy
** ***** ******, ***** ** Brgy.CAA, BF. Int’l Village, Las Piñas City
094*-***-****/ 091*-***-**** / (02)826-81-96
******************@*****.***
Job Objective
To be hired in one of the best companies into a job related to my chosen career that will help me grow competitively in the field of my endeavor, which will enhance my skills and will bring out my hidden potentials that will ultimately permit me to become self-sufficient for a long-term.
Qualifications
Has Expertise in Sales and Marketing Development
Has Good and Efficient Communication Skills
Practiced Marketing Strategies and Organization.
Proficient in Events Hosting and Organization.
Has Excellent Customer Service Skills.
Can perform Admin tasks and basic back office works.
Practiced in People Skills Development.
Has Skills in Basic Restaurant Operations and Production.
Team Leader and can Perform under pressure
Has Confidence in Performing on stage and huge crowd
Computer Literate
Work Experience
7 years of total experience
Oct 2016 – Mar 2017 Financial Consultant (CSR)
(5 months) Synchrony Global Services Philippines, Inc
JC Penny Bank – Credit Card
Financial / Collections Department
Jul 2015 –Oct 2016 Subject Matter Expert
(1 year and 3 months) IBEX Global Solutions (Philippines) Inc
DIRECTV – AT&T U-verse Blue (BGIX)
Customer Service / Billing and Sales Department
Sep 2014 – Jul 2015 Health Care Associate
(10 months) Expert Global Solutions / Alorica Pacific Rim, Inc
Anthem BCBS–Central & West Host (Provider)
Feb 2014 - Aug 2014 Billing and Sales Specialist
(6 months) Teleperformance, Philippines
AT&T U-verse Blue
Customer Service / Billing and Sales Department
Mar 2013- Mar 2014 Event Manager
(1 year) Lots ‘A Pizza Franchise Systems Inc
Marketing and Sales Department
Food & Beverage / Catering/ Restaurant
Mar 2011 –Mar 2013 Local Store Marketing Representative
(2 years and 1month) Golden Arches Development Corp. /McDonald’s Philippines
Times, Las Piñas City
OTHERS: Part Time Job/s
Jun 2013 – Jan 2017 Freelance Event Host
(3 years and 8 months) Wonderpool Events Consultancy
Oct 2013 – April 2014 Marketing Associate
(7 months) IVG Diagnostic Center, Las Piñas City
Jan 2010 – Jul 2010 Student Assistant
(6 months) College of Medical Technology
Centro Escolar University, Mendiola Manila
Educational Attainment
Tertiary: Bachelor of Science in Medical Technology
Centro Escolar University Mendiola, Manila
(2008-2011)
Secondary: Parañaque National High School (2004-2008)
Organizations/ Positions/ Contests Participated
Hosting and Event Organization Workshop- Mc Donald’s, Philippines
Training Guidelines in Character and Program organization
Santo Niño De CAA Chorale, Tenor Member
Med.Tech Student Council 2008-’10- Public Relations’ Officer
Community Outreach Movement Pro-Active Student Service 2009- Public Relations’ Officer
Student Catholic Action 2009- Secretary
Science Society and English Guild- Member
Mary Queen of Apostles Parish’s Little Angel Scholar 1998-2009
Certificates / Awards / Recognitions Received:
AUG 2016 TOP AGENT with 201.46% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)
IBEX Global Solutions
MAY 2016 TOP AGENT with 127.98% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)
IBEX Global Solutions
APR 2016 TOP AGENT with 142.43% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)
IBEX Global Solutions
MAR 2016 TOP AGENT with 225.44% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)
IBEX Global Solutions
JAN 2015 DUAL SKILL Agent (Promotion) Anthem BCBS–Central & West Host (Provider)
Expert Global Solutions / Alorica Pacific Rim, Inc
NOV 2014 TOP AGENT with CQA AUDIT of 100% Accuracy and 100% Service Skills
Expert Global Solutions / Alorica Pacific Rim, Inc
MAR 2014 TOP 1 – WAVE 37 AT&T U-verse Blue, Best in Transitioning to Sales,
Most Diligent Award,Loyalty Award
Teleperformance, Philippines
NOV 2012 Local Store Marketing Representative of THE QUARTER- PC 7
Golden Arches Development Corp. /McDonald’s Philippines
JUL 2012 LSM, STAR CREW CHIEF (Promotion)
Golden Arches Development Corp. /McDonald’s Philippines
JUN 2012 CREW of the Month, McDonald’s Philippines, Times Las Piñas
MAY 2012 CREW of the Month, McDonald’s Philippines, Times Las Piñas
APR 2012 CREW of the Month, McDonald’s Philippines, Times Las Piñas
NOV 2011 CREW of the Month, McDonald’s Philippines, Times Las Piñas
SEP 2011 CREW of the Month, McDonald’s Philippines, Times Las Piñas
Seminars Attended:
Advanced Strategic Marketing Planning June 2013
Lots’ A Pizza Franchise Systems Inc .Pamplona, Las Piñas City
Basic Marketing Course March 2013
Lots’ A Pizza Franchise Systems Inc Pamplona, Las Piñas City
Hosting and Event Organization Workshop January 2012
Mc Donald’s Philippines
Store Activities Representative Revalidation Seminar November 2011
Mc Donald’s Philippines
Leadership Training Seminar
2010 January
Centro Escolar University
Character Reference
Michelle Escala Team Leader / Immediate Supervisor
Contact: 092*-***-**** Synchrony Global Services Philippines, Inc.
Lyka Fairwell Indong Team Leader / Immediate Supervisor
Contact: 091*-***-**** IBEX Global Solutions (Philippines) Inc
Mary Lane Basas Team Leader / Immediate Supervisor
Contact: 092*-***-**** Expert Global Solutions / Alorica
Adrian Ross Custodio Team Leader / Immediate Supervisor
Contact: 091*-***-**** Teleperformance, Philippines
Eden Ponteres- Vita Human Resources Supervisor
Contact: 091******** Lots’ A Pizza Franchise Systems Inc
Paola Davis Restaurant Manager
Contact: 091******** Golden Arches Development Corp./ McDonald’s Philippines
Catherine O. Balbuena 2nd Assistant Manager
Contact: 091*-***-**** Golden Arches Development Corp./ McDonald’s Philippines
Christine Acelajado Head Manager / Events Consultant
Contact: 092*-***-**** Wonderpool Events Consultancy
Irene V. Aviles, RMT Owner
Contact: 093*-***-**** IVG Diagnostic Center
Additional Information
Date of Birth: May 22nd, 1991
Place of Birth: Parañaque City
Citizenship: Filipino
Religion: Roman Catholic
Civil Status: Single
NBI ID number: E600EAVE19-ML302809
SSS number: 342-***-****
TIN number: 308663716
PHILHEALTH: 010*********
PAG-IBIG MID number: 121*-********
*other information not shown above may be given upon request.
Contact this candidate