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Customer Service Manager

Location:
Manila, NCR, Philippines
Salary:
25000.00 (Negotiable)
Posted:
July 18, 2017

Contact this candidate

Resume:

Aaron Ace De Leon Eroy

** ***** ******, ***** ** Brgy.CAA, BF. Int’l Village, Las Piñas City

094*-***-****/ 091*-***-**** / (02)826-81-96

ac1c36@r.postjobfree.com

Job Objective

To be hired in one of the best companies into a job related to my chosen career that will help me grow competitively in the field of my endeavor, which will enhance my skills and will bring out my hidden potentials that will ultimately permit me to become self-sufficient for a long-term.

Qualifications

Has Expertise in Sales and Marketing Development

Has Good and Efficient Communication Skills

Practiced Marketing Strategies and Organization.

Proficient in Events Hosting and Organization.

Has Excellent Customer Service Skills.

Can perform Admin tasks and basic back office works.

Practiced in People Skills Development.

Has Skills in Basic Restaurant Operations and Production.

Team Leader and can Perform under pressure

Has Confidence in Performing on stage and huge crowd

Computer Literate

Work Experience

7 years of total experience

Oct 2016 – Mar 2017 Financial Consultant (CSR)

(5 months) Synchrony Global Services Philippines, Inc

JC Penny Bank – Credit Card

Financial / Collections Department

Jul 2015 –Oct 2016 Subject Matter Expert

(1 year and 3 months) IBEX Global Solutions (Philippines) Inc

DIRECTV – AT&T U-verse Blue (BGIX)

Customer Service / Billing and Sales Department

Sep 2014 – Jul 2015 Health Care Associate

(10 months) Expert Global Solutions / Alorica Pacific Rim, Inc

Anthem BCBS–Central & West Host (Provider)

Feb 2014 - Aug 2014 Billing and Sales Specialist

(6 months) Teleperformance, Philippines

AT&T U-verse Blue

Customer Service / Billing and Sales Department

Mar 2013- Mar 2014 Event Manager

(1 year) Lots ‘A Pizza Franchise Systems Inc

Marketing and Sales Department

Food & Beverage / Catering/ Restaurant

Mar 2011 –Mar 2013 Local Store Marketing Representative

(2 years and 1month) Golden Arches Development Corp. /McDonald’s Philippines

Times, Las Piñas City

OTHERS: Part Time Job/s

Jun 2013 – Jan 2017 Freelance Event Host

(3 years and 8 months) Wonderpool Events Consultancy

Oct 2013 – April 2014 Marketing Associate

(7 months) IVG Diagnostic Center, Las Piñas City

Jan 2010 – Jul 2010 Student Assistant

(6 months) College of Medical Technology

Centro Escolar University, Mendiola Manila

Educational Attainment

Tertiary: Bachelor of Science in Medical Technology

Centro Escolar University Mendiola, Manila

(2008-2011)

Secondary: Parañaque National High School (2004-2008)

Organizations/ Positions/ Contests Participated

Hosting and Event Organization Workshop- Mc Donald’s, Philippines

Training Guidelines in Character and Program organization

Santo Niño De CAA Chorale, Tenor Member

Med.Tech Student Council 2008-’10- Public Relations’ Officer

Community Outreach Movement Pro-Active Student Service 2009- Public Relations’ Officer

Student Catholic Action 2009- Secretary

Science Society and English Guild- Member

Mary Queen of Apostles Parish’s Little Angel Scholar 1998-2009

Certificates / Awards / Recognitions Received:

AUG 2016 TOP AGENT with 201.46% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)

IBEX Global Solutions

MAY 2016 TOP AGENT with 127.98% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)

IBEX Global Solutions

APR 2016 TOP AGENT with 142.43% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)

IBEX Global Solutions

MAR 2016 TOP AGENT with 225.44% Overall Attainment DIRECTV – AT&T U-verse Blue (BGIX)

IBEX Global Solutions

JAN 2015 DUAL SKILL Agent (Promotion) Anthem BCBS–Central & West Host (Provider)

Expert Global Solutions / Alorica Pacific Rim, Inc

NOV 2014 TOP AGENT with CQA AUDIT of 100% Accuracy and 100% Service Skills

Expert Global Solutions / Alorica Pacific Rim, Inc

MAR 2014 TOP 1 – WAVE 37 AT&T U-verse Blue, Best in Transitioning to Sales,

Most Diligent Award,Loyalty Award

Teleperformance, Philippines

NOV 2012 Local Store Marketing Representative of THE QUARTER- PC 7

Golden Arches Development Corp. /McDonald’s Philippines

JUL 2012 LSM, STAR CREW CHIEF (Promotion)

Golden Arches Development Corp. /McDonald’s Philippines

JUN 2012 CREW of the Month, McDonald’s Philippines, Times Las Piñas

MAY 2012 CREW of the Month, McDonald’s Philippines, Times Las Piñas

APR 2012 CREW of the Month, McDonald’s Philippines, Times Las Piñas

NOV 2011 CREW of the Month, McDonald’s Philippines, Times Las Piñas

SEP 2011 CREW of the Month, McDonald’s Philippines, Times Las Piñas

Seminars Attended:

Advanced Strategic Marketing Planning June 2013

Lots’ A Pizza Franchise Systems Inc .Pamplona, Las Piñas City

Basic Marketing Course March 2013

Lots’ A Pizza Franchise Systems Inc Pamplona, Las Piñas City

Hosting and Event Organization Workshop January 2012

Mc Donald’s Philippines

Store Activities Representative Revalidation Seminar November 2011

Mc Donald’s Philippines

Leadership Training Seminar

2010 January

Centro Escolar University

Character Reference

Michelle Escala Team Leader / Immediate Supervisor

Contact: 092*-***-**** Synchrony Global Services Philippines, Inc.

Lyka Fairwell Indong Team Leader / Immediate Supervisor

Contact: 091*-***-**** IBEX Global Solutions (Philippines) Inc

Mary Lane Basas Team Leader / Immediate Supervisor

Contact: 092*-***-**** Expert Global Solutions / Alorica

Adrian Ross Custodio Team Leader / Immediate Supervisor

Contact: 091*-***-**** Teleperformance, Philippines

Eden Ponteres- Vita Human Resources Supervisor

Contact: 091******** Lots’ A Pizza Franchise Systems Inc

Paola Davis Restaurant Manager

Contact: 091******** Golden Arches Development Corp./ McDonald’s Philippines

Catherine O. Balbuena 2nd Assistant Manager

Contact: 091*-***-**** Golden Arches Development Corp./ McDonald’s Philippines

Christine Acelajado Head Manager / Events Consultant

Contact: 092*-***-**** Wonderpool Events Consultancy

Irene V. Aviles, RMT Owner

Contact: 093*-***-**** IVG Diagnostic Center

Additional Information

Date of Birth: May 22nd, 1991

Place of Birth: Parañaque City

Citizenship: Filipino

Religion: Roman Catholic

Civil Status: Single

NBI ID number: E600EAVE19-ML302809

SSS number: 342-***-****

TIN number: 308663716

PHILHEALTH: 010*********

PAG-IBIG MID number: 121*-********

*other information not shown above may be given upon request.



Contact this candidate