Customer Service Representative, Data Entry, Office Clerk

SAMANTHA M NASH

**** * **** **., *********, IA 52806 C: 563-***-**** *********@*****.***

CAREER OVERVIEW

Experienced customer service representative, certified nurse's aide and medication aide looking to

secure a position which will allow me to use my current skills and develop new skills.

CORE STRENGTHS

Strong organizational skills Meticulous attention to detail

Active listening skills Results-oriented

Courteous demeanor Self-directed

Customer service expert Excellent communication skills

Telecommunication skills HIPAA compliance

Adaptive team player

WORK EXPERIENCE

06/2015 Data Entry

Von Maur Center Davenport, Ia

To accurately enter data in ACI to create new sku's for merchandise

being brought into the department store.

Fully cross trained in the department within 6 months of employment.

02/2013 to 04/2015 Universal Worker/CNA/Medication Aide Grand Haven Retirement Community Eldridge, Ia

Assist residents with dressing, bathing, hygiene, ambulation and administer medication.

Measure and record fluid intake and output. Report any changes in resident's condition to charge nurse/manager.

02/2008 to 02/2009 Claims Examiner United Healthcare Moline, Il

Examine insurance claims for proper payment according to policies and procedures.

Release claim for payment.

01/1998 to 01/2008 Customer Service Representative Verizon

To set up, monitor and coordinate multiple conference calls while using the utmost confidentiality. Document call information for billing and troubleshooting purposes.

EDUCATIONAL BACKGROUND

1984

High School Diploma

West High School

2012

Certification for CNA and Medication Aide, Scott Community College

SKILLS

Professional and friendly, Careful and active listener, 10-key, Data entry,

Documentation, Organizational skills, Great attention to detail

Contact this candidate