Customer Service Quality

KAREN MOBAYED

ROCHESTER, NY ***** 585-***-**** ************@*****.***.

QA SPECIALIST

SUMMARY:

• IPC certified quality specialist with 20 years experience in production manufacturing, quality control, and corrective action.

• Updated Receiving Inspection Specifications in order to eliminate non discrepant material from the production line.

• Proficient in initiating: Material Discrepancy Reports, First Article Inspection Reports, Corrective Action, Process Audits, and Supplier Corrective Action.

• Extremely knowledgeable in manufacturing operations with outstanding problem solving skills.

Core Competencies:

• Lean Six Sigma Process variation metrics.

• Competent In reading engineering drawings, performing inspections, and utilizing measurement tools.

• AS9100, MIL-STD, ISO 9001 and OSHA Audit Compliance

• Identifying and Implementing Process Improvements. Education:

• Bachelor of Science in Industrial Technology/Quality with Minor in Safety Management

Buffalo State College, Buffalo, NY.

• ASSOCIATES OF APPLIED SCIENCE IN ELECTRONIC TECHNOLOGY Bryant & Stratton, Buffalo, NY

Certifications:

J-STD, IPC, Green Belt Lean Six Sigma, and Quality Auditor Additional Credentials:

Proficient in Statistical Process Analysis, MS Word, Excel, and AS9100 FAIR. PROFESSIONAL EXPERIENCE

GE ENERGY GRID SOLUTIONS

AUGUST 2015 TO OCTOBER 2016

QA INSPECTOR

• Responsible for the inspection and acceptance/rejection per IPC standards of PCBAs and electrical/mechanical assemblies utilizing test and measurement equipment and GE standards/drawings.

• Communicate with cross functional teams to ensure on time delivery of a quality product that conforms to established requirements.

• Troubleshoot quality problems, provide feedback, and implement solutions. EXELIS INC, ROCHESTER, NY

2013 TO 2015

QUALITY ASSOCIATE/ENGINEER

• Responsible for the inspection of PCBAs, initiating material discrepancy reports, corrective action, process audits, supplier corrective action, and achieving the successful transfer of the Hellfire product line from Massachusetts to Rochester.

• Worked with Lockheed Martin and was recognized for superior commitment for the training of operators, proactive problem solving skills, and was awarded the certificate of achievement for ensuring the accomplishment of passing the qualification audit requirements.

Nordon Plastics

2012-2012

Quality Supervisor

• Initiated the implementation of structured work instructions and procedures, fostering communication between employees and management.

• Implemented 5S and lean manufacturing tools. Scheduling work assignments and delivering feedback on performance appraisals.

Firth Rixson, Rochester, NY

2011-2012

Quality Technician/Analyst

• Certification of Aircraft Hardware for Honeywell, Pratt & Whitney and Rolls Royce Engines.

• Customer support representative, Created Reports for nonconforming issues and developed root cause and corrective action plans to eliminate manufacturing issues.

• Contacted suppliers and customers regarding material certification requirements. Moog, Elma, NY

1996-2010

Lead Quality Technician, Auditor, Process Engineer, Inspector

• Implemented Lean Manufacturing Status Reports, which improved On Time Delivery to Customers from 50% to 100%.

• Monitored first pass yield database, initiated Corrective Action, improved metrics.

• Decreased rejects in final inspection by 80% as Quality Inspector.

• Improved Work Instructions and trained all personnel to follow the new process.

• Recognized for consistently achieving deadlines, ensuring quality products, and delivering superior customer service.

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