Customer Service Self Employed

T INA YANG

**** *** ****** * • Saint Paul, MN ***06

***- ***- **** • **********@*******.***

Medical Laboratory Technologist with 11+ years of experience in a fast paced laboratory environment. I am self-motivated, detail oriented, and an independent worker. My skills include troubleshooting, repairing, and performing preventative maintenance on medical instruments to provide excellent customer service to patients.

PROFESSIONAL EXPERIENCE

Medical Laboratory Technologist MAYO CLINIC Rochester MN

September 2005-Present

• Perform in a fast-paced environment that involves analyzing blood and bodily fluids to aid in diagnosis, prognosis and treatment of patients

• Follow Standard Operating Procedures and abide by safety regulations

• Analyze and interpret chromatography and report patient results in a timely manner

• Document quality control to ensure accurate patient results

• Provide excellent customer service through client calls

• Perform preventative maintenance on analytical instruments (LCMS, HPLC)

• Troubleshoot, diagnose and repair instrumentation

• Validate tests, identify issues and increase productivity

• Train and educate new employees on the process of performing lab analysis, interpreting data and preparing chemical reagents

• Work professionally and well with others

Real Estate Investor/Landlord SELF EMPLOYED Saint Paul MN

September 2009-Present Saint Paul, MN

• Research properties and evaluate the cost of renovating: such as design floor plans for kitchens, bathrooms bedrooms; landscaping, cement work, plumbing, and other services

• Negotiate, build and maintain relationships with my realtor, tenants, contractors and subcontractors for supplies and services

• Plan, supervise and complete projects within budget and time constraint

• Responsible for asset management, bookkeeping, receipts and invoice management, cash flow and tax document preparation to hand off to accountant

• Maintain and manage multiple investment properties

• Interview and screen new applicants and negotiate lease

• Handle onsite property maintenance, rent collection, and resolve tenant issues

• Ensure properties are up to code and pass fire and city inspections

Manager/Investor HAIR SALON West Saint Paul MN

March 2013-July 2015

• Resource planning and gathering: such as finding the location, advertising through social media, flyers and business cards.

• Ensured increased business through plans, such as customer loyalty cards, discount cards, and customer referral recordings

• Produced a substantial increase in the business with a gross over 30% increase per year

• Managed cash flow and inventory

• Maintained good relationships with clients

• Resolved issues if a customer was not satisfied with service or products

EDUCATION

Bachelor of Science in Chemistry

Minor in Mathematics

UNIVERSITY OF MINNESOTA DULUTH (May 2005)

Rochester Community and Technical College

Courses in Biology

September 2007-May 2009

University of Wisconsin-Madison

Courses in General Education

September 2001-May2002

SKILLS

Project Manager, Business Analysis, Innovative, Troubleshoot analytical instruments, Problem solve, Improve process, Quality improvement, Increase production.

Instrumentation: Agilent Rapid-fire MS, HPLC, LC-MS/MS, UV-Vis Spectrophotometry, Olympus, Hamilton MicroLab Starlet, Integra Viaflo

Software: Agilent Mass Hunter, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Softbiochem, Softlab, Analyst, Shimadzu Class-VP, Aria

VOLUNTEER

Good Samaritan Clinic Rochester MN

September 2007- February 2010

Dental Assistant

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