Process Improvement,Requirements Gathering,Stakeholder Mgmt,Training

LUKE PARRISH

**** * ******* #** *****: 773-***-****

Chicago, IL 60625 Email: ***************@*****.***

Support and Entry-Level Business Analyst

Self-Starting business professional looking for a Entry-Level Business Analyst position where past experiences with reporting, business analysis, providing support, solutions, customer service and training and managerial skills can be utilized in an established organization. While acting as a Vistex/SAP Support, Entry-Level Business Analyst and Trainer for new-hires within the Support Department, Luke started leading process improvement initiatives within the department, liaising between internal and external customers, as an independent thinker within the organization working on cross-functional business teams.

More than just a team player, Luke leads and mentors with excellent communication, organizational, written and verbal skill sets, be it to a front-line employee or C-Level Management. Additionally, he is tech savvy has a passion for learning new software platforms/technologies, while keeping up-to-date on hi-tech developments by researching industry trends and publications against what a business unit’s strategic goals are, utilizing his strong analyst skills. Luke is currently attending Graduate School at the Keller School of Management getting his Masters of Information Systems with a concentration in Project Management where he’ll be PMP certified at the end of the program.

Areas of Expertise

Process Analysis/Improvement

Requirements Gathering

Stakeholder Management

Issue/Metric Analysis

Strategic Planning

Unit, SIT & UAT Experience

Training & Development

SDLC (Agile/Waterfall)

Client-Facing Experience

Key Skills Assessment

-- Process Improvement – Identify and analyze key opportunities, in fast-paced environments, for improvement in terms of efficiency and reliability while increasing overall revenue streams and/or increasing efficiencies among departments.

-- Collaborative – Committed to maintaining consistent methods of communication, both formal and informal, throughout the organization in order to improve business operations across various departments; and also, to have the ability to mentor others and learn from one another to make for a more collaborative and cohesive unit through past successes and failures.

Education & Training

Masters of Information Systems, Project Management, Keller School of Management, Chicago, IL, 2015 – Present

Bachelor’s of Science, Business Administration/Business Information Systems, Illinois State University, Bloomington, IL

Certified SAP Incident Support Associate, 2014

Professional Experience

VISTEX Hoffman Estates, IL 2010 – 2015

Software Provider of enterprise solutions that manage pricing, incentive, rebate, royalty and channel programs to enhance business performance. Familiarity with SAP R/3 ECC 6.0, Solution Manager and SQL.

Business and Support Analyst

Documented/Triaged/Tracked support tickets (issues/problems) via e-mail/phone calls from client IT and internal IT departments pertaining to software-related malfunctions and enhancements requests seeing them through to resolution

oThese were logged in the SAP-created system and escalated accordingly per the Service Level Agreements (SLAs) with our internal and external customers in order to organize the various components needed to initiate and complete their projects

Initiated process improvement task force team, identified desired outcomes and provided an understanding of the opportunity or problems to research best solutions/practices for a problem or process; conducted Kaizen-related internal business process improvements such as gap analysis and reporting, among others

oTracked progress of new efficiencies and effectiveness of implemented solutions

Supported Project Managers on small-to medium sized projects to elicit/analyze and document business and end-user requirements and system needs for planning and design of new and existing enhancement projects to ensure developers understood the “ask” of the customer within procedures, policy and scope; recommended alternative solutions that could better service the customer

Aided Quality Assurance Team in the initiation and participation of Use Cases, Unit Tests and User Acceptance Testing to replicate customer issues to verify existence in customer system before passing to next level of support through process flows and training materials, for example

Documented, maintained and led standardized training programs, FAQs and knowledge plans per best practices for the organization

Analyzed information and evaluated results to choose the best solution to solve business problems

Aided in providing solutions via SAP/OSS Notes, transport requests, configurations or changes directly in a client’s system

THE VITAMIN SHOPPE Chicago, IL 2005 – 2010

Assistant Manager

Managed/Reconciled proposal documents against customer’s purchase orders to guarantee inventory levels were sufficient; utilized year-over-year and month-over-month data to properly forecast inventory needs to place orders for supplies and services accordingly

Responsible for both personal and overall store sales using various measurements and metrics

Trained both new employees and new managers on product knowledge, selling techniques and computer/register systems

Provided high levels of customer service, achieving loyal, repeat guests through problem solving

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