Customer Service Manager

Keith Parker

Odenton, MD *****

443-***-****

email: *****.*.******.****@*****.***

Objective: To obtain a position and utilize my experience, knowledge, skills and abilities for the successful completion of each job duty.

Skills/Certificates: Class B CDL license w/air brake and passenger endorsement

Work Experience:

05/17 – Present Driver

Metro Access, Hyattsville, MD

Conduct pre- and post-trip inspections to ensure proper operating condition of vehicle and on-board equipment

Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame

Ensuring the safety of all passengers by use of appropriate on-board restraints

Ensure safe and clean vehicle condition at the start and end of each shift

Communicate effectively with dispatch or central office personnel via two way radio

Adjust to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes

Provide excellent customer service including assistance in boarding and deboarding, supplying information, and responding appropriately in the event of emergency

Diffuse difficult situations and maintain order onboard vehicle

Document thoroughly the course of the day including odometer readings, times, and passenger information

Accurately collect and reconcile cash fares collected from customers

Employ all techniques of defensive driving to minimize the risk of accidents and passenger injuries

Maintain a safe work area and focus on safety

Maintain a professional demeanor

04/16 – 04/17 Driver

Goodwill, Arlington, VA

Drove donations to several Goodwill locations

Drove 24’ box truck

Load and unload truck

Trained new drivers

Followed all safety codes

02/16 – 03/16 Laborer

Labor Finders, Laurel, MD

Load, unload, and identify building materials, machinery, and tools, and distribute them to the appropriate locations, according to project plans and specifications

Use tools and equipment to demolish walls in old buildings.

Clean and prepare construction sites to eliminate possible hazards

01/09 - 12/10 Warehouse Clerk

C&S Warehouse, Jessup, MD

Received trucks and unloaded merchandise.

Stacked merchandise on racks.

Stocked warehouse with tools.

Ensured machinery is serviced and functional.

Fulfilled customer orders.

Moved materials off racks and package for shipment.

Filled requisitions, work orders, or requests for materials, tools, or other stock items.

Followed all safety codes.

Placed merchandise on pallets or shelves for distribution.

Recorded amounts of materials or items received.

Performed facilities maintenance.

Sorted material according to size, type, style, color, or product code.

Carried out tasks as assigned by the warehouse supervisor / manager.

Identified damage, loss, or surplus of goods and materials stored in the warehouse.

1/07 – 10/08 City of Bowie, Bowie MD

Trash Collector

Collected refuse on designated route within municipality dumps

Removed refuse from containers onto truck

Hoisted device that raises refuse bin attached to rear of truck dumps contents into opening in enclosed truck body

Education:

6/1990 Bladensburg High School, Bladensburg MD

Contact this candidate