Customer Service Administrative Assistant

Kayla Poirier

** **** **. **** *, New Haven, CT 06511

Email: *********@*****.*** Phone: 203-***-****

Highlights

Problem Solver

Customer Service

Critical Thinker

Communication

Education

East Haven High School August 2008 - June 2012

East Haven, CT

Gateway Community College January 2013 – present

New Haven, CT

Employment Experience

Associate June 2010 – present

TJMaxx Companies

East Haven, CT

T.J.Maxx is an off-price retail store for apparel and other items such as home decor. As an associate I am responsible for taking care of customer purchases and returns. In addition, I am also responsible for handling sensitive information such as customer credit cards, license numbers, and addresses. I also work on the sales floor helping customers find items across the store and organizing merchandise. My years working for T.J.Maxx have given me great customer service and problem solving skills.

Administrative Assistant August 2015 – October 2016

Shoreline Center for Family Counseling and Psychotherapy, LLC

Branford, CT

The Shoreline Center was a mental health and wellness office that worked with anyone who needed mental health assistance. As the administrative assistant, I took phone calls, answered/sent emails, made appointments, and reminded clients about appointments. I also was in charge of case management, which entails making sure clients have a way to and from appointments, helping with paperwork for insurance or state aid, and drawing up resumes and other important paperwork for clients and clinicians. I have experience working with insurance companies as a result of my work for the Shoreline Center. I am proficient in Microsoft Word, Excel, Powerpoint, and I pick up computer software quickly. In my year working for this company I learned important communication skills as well as problem solving skills.

Office Manager May 2014 – August 2015

Phantasm Gaming, LLC

East Haven, CT

Phantasm Gaming is a card shop that sells merchandise online. As the office manager, I was in charge of a staff of four people. I was to make sure the product was sorted, listed, packaged, and sent off to the buyers. I also made phone calls, answered emails, and made important documents pertaining to pricing and selling our product. As a result of my time at this company I learned valuable skills pertaining to communication and running an office with a staff.

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