Customer Service Representative

Nicola White

Instructor - CDL

Harrisburg, PA ***12

************@*****.*** - 717-***-****

Applying for a Position that Will utilize my skills and enables me to make a productive and positive contribution to your organization. Also to secure a position with a well established organization with a stable environment that will lead to long term employment. WORK EXPERIENCE

Local Delivery Driver

ACTION EXPEDITING - Carlisle, PA - December 2015 to Present P&D relay driver, light load and unloading trailer. Instructor

CDL - Harrisburg, PA - October 2014 to December 2015 Classroom instructor teaching required material for driving and permits. Full time instructor working on the range, teaching pre-trip inspections, backing maneuvers, and road test. Pneumatic Tank Driver

Modern Transportation - Annville, PA - May 2014 to September 2014 Annville, PA 5/2014 - 9/2014

- Loading and unloading different materials for silos including lime, fly ash, hydrate, limestone, cement.

C&S Local Driver

Linehaul And P&D Driver

JB HUNT - York, PA - April 2013 to September 2013

York, PA 4/2013 - 9/2013

- Gained experience making local and out of state deliveries to the Giant Food Stores throughout PA, MD, DC and VA

Linehaul And P&D Driver

OTR Driver

Fedex Ground - Ellenwood, GA - July 2011 to April 2012 Ellenwood GA, Lewisberry PA 7/2011 - 4/2012

- Working with one of the largest freight carriers in the transportation dept. OTR and local runs. Have double/triple endorsement. Performed pre-trip and post-trip inspections and attention to details. Able to use paper logs. Approved by FedEx Ground Linehaul and P&D. OTR Driver

Commercial Driver

Earl Henderson Trucking - Salem, IL - December 2010 to June 2011

- Gained 6 months of driving experience OTR in 48 states. A refrigerated unit was required on all trips. Use Qualcomm to log hours, trips, and company information. Account Credit Analyst

First National Bank - Norcross, GA - February 2008 to October 2010 Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services. Obtained loan request information from customers or borrower to analyze credit information, financial statements and other related information pertaining to a loan. Deployment Specialist

Ibm Technology - April 2005 to November 2007

The Deployment Specialist is responsible for performing all operational processes and procedures and for ensuring that all IT services and infrastructures meet operational targets. Customer Service Representative/Sales

Expected - Ontario, CA - May 1998 to January 2005

Expected to perform the installation, configuration and day-to-day tasks associated with ensuring the smooth and efficient operation of a IBM Sterling Order Management runtime environment. Make contact with prospective and existing clients via telephone or meetings to present information and benefits of products to potential clients and project managers. Customer Service Representative/Sales

Comcast Cablevision Ontario, CA 5/1998 - 1/2005

- Assist customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

- Meets and exceeds sales and productivity targets Accurately processes customer transactions.

EDUCATION

Real Estate Salesperson

Greater Harrisburg REALTORS Institute

February 2014 to April 2014

Katlaw Truck Driving School

September 2010 to December 2010

HS Diploma

Mark Keppel High School

September 1979 to June 1982

ADDITIONAL INFORMATION

Skills

- Skills: Maintained the Driver's Log Book at all times to assure proper adherence to all Dept. of Transportation (DOT) rules and regulations. Maintained all manufacture's suggested scheduled maintenance as described by owner's manual for the transport vehicle. Reported any and all damage to truck or vehicles in tow. Kept transport vehicle clean at all times, both the interior and the exterior.

- Skills: Conducted required maintenance of vehicle. Maintained required reports, including maintenance and time records. Provided outstanding customer service during delivery and pick-up operations. Checked all materials received for order accuracy and quality. Interacted effectively with operations staff about customer concerns and inventory issues. Used material handling equipment, such as fork lifts and hand trucks. Coordinated last minute and unscheduled deliveries to achieve customer needs.

- MARKETING/SALES:

Skills: Verbal and written communication, client & partner relationship management, customer service, attention to detail & organization. Self-sufficient & proactive, ability to successfully training others.

Self motivated, decision making, critical thinking, time management and planning. Patient and flexible to different situations.

Summary of Qualifications

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Nicola White, ************@*****.***, 717-***-****

- Professional Driving qualifications:

Obtains a current CDL with Doubles endorsement

- (4) Years driving experience, OTR, Regional, and Locally.

- Attended Greater Harrisburg REALTORS Institute

Obtained Pre-Licensing Courses for the State Real Estate Exam 02/2014-4/2014

Contact this candidate