Customer Service Microsoft Office

HOA THI LE

** ***** **., *&B Compound I,

Alabang, Muntinlupa City, MM, Philippines

Mobile Number: +639*********/ +639*********

Email Address: *****.****@*****.***

SUMMARY

o Proficient in both English and Vietnamese.

o An accomplished, motivated and versatile IT professional. o Customer service-focused.

o Good critical thinking and problem solving abilities. o Remarkable drive in both research and documentation with great attention to details and excellent work ethic.

o Innovative, self-driven and responsible in delivering each project in timely manner. o Excellent computer, internet and word processing skills. o Able to work independently, resolving problem while demonstrating good organizationa l skills.

EDUCATION AND ACHIEVEMENTS

Master of Science in Computer Science 2014 - 2016

Mapua Institute Technology, Philippines

Bachelor of Science in Information Technology 2007 - 2012 Major: Network and Communication

Thai Nguyen University of Information & Communication Technology, Vietnam Honors/awards receive: Scholarship 5 semesters

PUBLICATIONS

A Customer Emotion Recognition through Facial Expression using Kinect Sensors v1 and v2: A Comparative Analysis.

IMCOM '16 Proceedings of the 10th International Conference on Ubiquitous Information Management and Communication, Danang, Vietnam, 2016. ISBN: 978-1-4503-4142-4. Comparison of Machine Learning Algorithms Based on Filipino-Vietnamese Speeches. Proceedings of the International Conference on Data Mining, Internet Computing, and Big Data, Kuala Lumpur, Malaysia, 2014. ISBN: 978-1-5108-0882-9. WORK EXPERIENCE

ACCENTURE September 2016 – Current

Community Operations Analyst

o Reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of Client’s terms of services. o Ensure every piece of content in violation of client’s terms of services is accurately identified and flagged for action in a timely manner. o Identify improvement opportunities in work flow and suggest solutions. o Interface effectively with other internal and Client teams. HOLCIM East Asia Business Service Centre March 2016 – July 2016 B.V. Philippines ROHQ

HR Training and Performance Management

o Create, update and maintain iCampus learning programs catalogue in SAP. o Maintain training attendance in SAP upon receipt from HR Business Partners. o Part of the SAP Integration Testing, UAT Testing. o Administer the online Performance Management survey and create a summary report. o Manage Pre-training and Post training activities and performance management. o Responsible for the effective delivery of employee development, employee performance, and employee data support services to ensure customer satisfaction. o Performance management: support the facilitation of a performance- focused culture through the issuance of reminders and follow up for the objective setting, monthly, mid- year and year-end Dialogue to employees and supervisors. o Generate training reports to be used in the evaluation of training and career development programs.

Thai Nguyen University of November 2012 – January 2016 Information & Communication Technology

Professor of Department of Network and Communication

(Offshore Studies)

o Manage teachings, researches and publications

o Conduct lectures and seminars in specialties.

o Performed advance research in my fields.

o Mentoring graduate students in their academic training. QUIPPER LIMITED- Philippines April 2014 – July 2014 IT Consultant

o Communicate and assist E-Learning users via (Call, SMS, Live chat and social media). o Determine and resolve online service issues.

o Obtain referrals from existing users to expand services. o Maintain customer records by updating account information. o Data gathering, analyze information and summary report. o Translate website, teaching manuals and documents from English to Vietnamese. o Create Teacher and Student Handbook in both English and Vietnamese language. o Facilitate meetings between Quipper School Team and Vietnamese teachers. TECHNICAL SKILLS

Operating Systems: Advanced knowledge of Windows/XP/Vista, UNIX and Linux, Administration of Windows Server, IOS, Android and Windows Phone Programming Languages: Assembly, UNIX Shell Scripts, C#, C++, Java, JVS, VBS, PL/SQL, HTML and PHP

Software: Microsoft Office, MS Visio, MS Project, SQL Navigator, Eclips, Visual Studio, Netbean, SAP and WebEx

PERSONAL PROFILE

Birthday : March 20, 1989

Gender : Female

Nationality : Vietnamese

Marital Status : Single

Language Spoken : Vietnamese, English, Filipino

Travel and Relocate : Yes

Contact this candidate