Customer Service Active Directory
Resume:
CHRISTOPHER KUEHNLENZ
EXPERIENCE
Level * Technical Support
Phone and chat support for magicJack customers
Handled an average of 20 calls per-day, 95 calls in one month
Utilized knowledge of all Operating systems including OS Sierra and Windows 10
Desktop Support Specialist
12/2016-02/2017 PC LanTechs West Palm Beach, FL
Customer service: Local customers and SLA clients
Closed an average of 4-5 tickets per day, and worked on 3-4 Computers at a time
Increased revenue: Up-selling services by 5%
Virus Removal from PC’s, Fresh OS install on Servers and PC’s
12/2014 – 08/2016 Rennova Health Inc. West Palm Beach, FL
Help Desk Administrator
Customer service for Medical Mime EHR clients, Lab workers, Sales team, Client Service Representatives; form building, EHR troubleshooting, implementation support
Solar Winds Help Desk Management: Ticket escalation, Average number of tickets received per week: 60
TeamViewer Remote Support: Approximately 140 corporate users and over 150 clients
iOS Support: Medical Mime software Implementation team who used ions devices for selling the EHR app
Office 365/Exchange: Administration and Support
Active Directory: User creation, Adding users to groups, Understanding of domains, trees, and forests, Adding computers to domain controller, User termination
10/2011 - 07/2013 Palms West Alliance Church Loxahatchee, FL
Youth Pastor
Managed 5 volunteers through team building and task delegation
Created monthly reports for staff and parents which earned greater parent satisfaction by 20%
Increased attendance by 10%
EDUCATION
2003-2010 Taylor University Upland, IN
BA Pastoral Ministry
Student Leader of the Year
CORE COMPETENCIES
Active Directory: Access management and provisioning
Remote Support/Customer Service for over 150 users
Comp Tia A+ classes 801 and 802, Hardware/software troubleshooting, Windows 7, 8, and 10 operating system troubleshooting as well as OS Sierra
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