Customer Service Administrative Assistant

JENNIFER L. THOEN

Mount Airy, MD ***** 301-***-**** LinkedIn ********@**********.***

ADMINISTRATIVE ASSISTANT

Office Management Bookkeeping Administrative Assistance Administrative Assistant with over ten years of experience in a variety of industries, providing high-level support to executives. Possess excellent time management skills with demonstrated ability to prioritize and handle multiple projects in a fast-paced environment. Detail-oriented with success implementing solutions to achieve optimal efficiency, accuracy, and productivity. Engaging communicator with well-developed interpersonal skills; able to work effectively with people from diverse professional and cultural backgrounds. Bringing a unique blend of old school office etiquette and new tech business skills to offer a highly professional performance; technical proficiency in Microsoft Office Suite (Word, Excel and Outlook), QuickBooks, and CCH ProSystem Management software.

Office Operations

Customer Service

Financial Reports

Accounts Receivable/Payable

Policy and Procedures

Process Tax Returns

Maryland Notary Public

Record and Data Management

Data Entry/Typing Speed (70wpm)

PROFESSIONAL EXPERIENCE

Company Confidential, Frederick, MD 2017 – Present Administrative Assistant

Manage all administrative functions for this fast-paced accounting and business consulting firm, including answering and directing all incoming calls, scheduling meetings, coordinating teleconferences, and ordering office supplies.

Record weekly, monthly and year-to-date reports for company budgets, create WIP reports, and billing worksheets, enter employee time into practice management software; generate invoices, process and enter invoices for payment; maintain tax fillings status for 1100+ returns and create final copy of engagement letters and audited financial statements based on information given by multiple accountants.

Conduct general bookkeeping such as accounts payable and accounts receivable.

Recognized for providing exceptional client services by ensuring that all clients’ needs are met.

Successfully manage electronic and hard copy records of engagement and audit statements as well as accounts payable and receivable.

Researched and Initiated steps towards a paperless office. Had obsolete off-site documents destroyed, brought in an outside shredding company and had 1600 lb. of outdated documents and manuals destroyed and helped to create a cloud based storage system with an external hard-drive back-up for all documents required to be kept by law. Obsolete company stationery and envelopes were donated to a local school. Accountency, LLC, Ellicott City, MD 2008 – 2016

Secretary and Bookkeeper

Provided exceptional administrative and executive support to clients, accountants, and employees.

Managed key functions, including assembling Federal, State and personal property tax returns for individuals and businesses, inputting accounting data in QuickBooks, reconciling accounts, generating invoices, and recording payments.

Improved efficiency through the development of new processes, including streamlined chart of accounts for several clients, a cloud-based numeration system for in-use files and archives, and an invoice cross-referencing system.

Oversaw front office area, including greeting visitors and responding to telephone, eMail and in-person requests.

Created final version of audited financial statements based on information given to me by accountants. Mueller Homes, Inc, Ellicott City, MD 2014 – 2016

Accounts Payable Specialist

Performed accounts payable activities in a part-time capacity, including invoicing payments for multiple clients and more than 100 vendors; utilized QuickBooks to record and reconcile transactions for bank and credit card accounts. Jennifer L. Thoen

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Provided customer service, answering calls and offering guidance on accounts payable questions.

Updated and organized property files for current, previous, and prospective clients.

Developed a faster and more cost-efficient way for invoicing client accounts by introducing a new tracking system.

Drafted letters to customers, vendors and governments as requested by the president. Additional experience as Volunteer Baseball Co-Commissioner for the Mount Airy Youth Athletic Association, Office Manager and Dance instructor for Swam Ballet Dance Studios, and Secretary and Input Specialist for the US. Department of Commerce. EDUCATION

Psychology, Business Administration and Office Management, Northern Virginia Community College.

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